Integrated Learnings

FEBRUARY 16, 2011

According to most definitions, an “engaged” employee is a high-quality performer who takes personal responsibility to work toward the success of an organization. The perceptions and attitudes of learners prior to starting training can impact performance just as much as the training itself (sometimes more!). By Shelley A.

eLearning Strategy 184

eLearning Strategy eLearning Performance Support Survey 184

eLearningMind

JUNE 27, 2025

By contrast, training becomes part of the value when L&D strategies are tied to KPIs, such as revenue growth, customer satisfaction, employee retention, or productivity. It’s not enough to assume a lack of training causes low productivity. Employees learn the right skills at the right time for the right reasons.

Metrics 52

Metrics Business Compliance Training Blended Learning 52

CLO Magazine

OCTOBER 11, 2013

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. But, as he partnered with Linkage principal consultant Madelyn Yucht, they realized that customer satisfaction scores would only go up when quality of process execution and delivery improved.

Customer Service 58

Customer Service Services Culture Custom 58

Ed App

JANUARY 30, 2022

Identifying the most important customer service training topics is a crucial step in developing your employees, and ensuring that they are fully equipped with relevant information and vital skills in representing the business with your customers. Check out these customer service training topics you shouldn’t miss out on. .

Customer Service 52

Customer Service Services Diversity Training Custom 52

Litmos

MARCH 9, 2020

Tired of listening to your customer service team gripe about “more training?”. It's a common problem for customer service leaders, but one that is very fixable, if you change the perception of why service agents need to engage in continuous learning. Remember, Customer Service is a Really Hard Job.

Customer Service 52

Customer Service Services Custom Teams 52

ProProfs

OCTOBER 26, 2022

This is how much Accenture estimates US companies lose each year due to customer churn stemming from poor customer service. . From creating a high-quality product or service to conducting savvy marketing campaigns – there are several ways to make people fall in love with your brand. .

Customer Service 52

Customer Service Assessment Services Custom 52

Litmos

FEBRUARY 26, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management.

Customer Service 49

Customer Service Compliance Training Services Custom 49

LifterLMS

SEPTEMBER 3, 2023

In this LMScast episode, Vova Feldman shares his experience about the WordPress products and this Industry. He talks on how many profitable businesses that deal with software products typically have backgrounds in business or marketing, which enables them to give priority to factors like price, marketing, and customer service.

Productivity 109

Productivity Product Case Study Podcasts 109

Litmos

FEBRUARY 5, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider. Time Management.

Customer Service 40

Customer Service Compliance Training Services Custom 40

The Performance Improvement Blog

DECEMBER 16, 2015

In a learning culture, we start with the performance goal and then select the mix of methods that will help employees acquire and retain the knowledge, skills, attitudes, and beliefs they need in order to achieve those goals. Video – learning as-needed from high-quality, relevant videos on sites such as TED and YouTube.

Simulations 100

Simulations Wiki Case Study Performance Support 100

Capytech

SEPTEMBER 20, 2024

Business needs could be improving productivity or reducing error rates, for example. Improving customer service quality scores or sales closing rates are other examples. What is their general attitude to training, i.e., are they typically resistant or receptive to training initiatives?

Learning Objects 104

Learning Objects Learning Objectives Help Metrics 104

Acorn Labs

JUNE 15, 2023

Many functions in your organisation will utilise quality improvement methods. Some might go for industry standards like Six Sigma to improve business value, while others employ total quality management for a performance focus. Regardless, there needs to be quality control for quality management.

Quality 52

Quality Metrics Management Assessment 52

Acorn Labs

JUNE 15, 2023

Many functions in your organisation will utilise quality improvement methods. Some might go for industry standards like Six Sigma to improve business value, while others employ total quality management for a performance focus. Regardless, there needs to be quality control for quality management.

Quality 52

Quality Metrics Management Assessment 52

Training Orchestra

MARCH 28, 2025

Known for its commitment to delivering high-quality training, PMC Training faced growing challenges in efficiently managing its complex training business operations. By leveraging Training Orchestra, PMC Training was able to streamline its operations, optimize resource utilization, and enhance the overall quality of its training delivery.

Diversity Training 52

Diversity Training Training Train Virtual Classroom 52

CLO Magazine

JANUARY 12, 2021

Health care diagnostics, education, customer service, insurance and automobiles are some of the industries that are ripe for drastic change. For how can companies be agile when they are weighed down by struggling managers, unhappy employees and poor productivity? Leaders must develop their people so they reach peak productivity.

Leadership 107

Leadership Agile Trust Innovation 107

Edume

APRIL 29, 2020

That because they are motivated, engaged and productive in the present , they will continue to be, if left to carry out their role independently. But their ‘greatest differentiator’ is their attitude to professional development. Every interaction matters - 43% of customers “break up” with brands over a poor customer experience.

Compliance Training 84

Compliance Training Attitudes Global Customer Service 84

Hurix Digital

APRIL 5, 2025

The demand for accessible products and services around the world is growing. Even today, people with disabilities in Canada have limited access to education, employability, and other types of relevant products and services. Table of Contents: What is the Accessibility Canada Act? under one regulation.

Business 52

Business Guidelines Web Standards 52

Thinkdom

JANUARY 4, 2024

This helps in integrating new knowledge with past experiences, fostering a change in attitude and deeper understanding. Steps Or Ladder Depiction: Great for explaining sequences such as a consumer buying process or quality assurance process. For example, it can be used to simulate a customer service call or a job interview.

Content Developer 105

Content Developer Interactive Simulations Content 105

IT Training Department Blog

APRIL 3, 2023

Technical training also improves employee morale and productivity as staff can be confident that they are being given the right tools to do the job. This can be a huge benefit to companies and create a more productive and engaged workforce. We recruit for attitude and train for skill.

Organization 97

Organization Performance Support Training Train 97

Limestone Learning

SEPTEMBER 30, 2021

Gwen has over twenty years of experience in training and development, customer service supervision and quality assurance initiatives. Join Jake Miller, Senior Product Marketing Manager at Allego, to learn how to make virtual onboarding and training programs come alive, ramp up retention and close more deals.

Free 139

Free Diversity Training Brandon Hall Compliance Training 139

TalentLMS

APRIL 25, 2018

As many as 80% of businesses report that they provide excellent customer service, but only 8% of customers seem to agree. Well, many service teams simply don’t have the customer support skills to understand what customers actually want. The Must-Teach Customer Support Skills. That’s not a small ask!

Support 69

Support Teach Custom Skills 69

eloomi

JANUARY 31, 2018

A key to a successful working environment, happier colleagues and ultimately more productive employees, is managing and helping to further employee performance. Soft KPI Examples for Employee Performance: Attitude. Quality of Work. Both overall, and individually. Efficiency. Following Company Values.

Performance Support 60

Performance Support Performance Attitudes Conversation 60

Limestone Learning

FEBRUARY 28, 2023

If you want to slow down for an hour but still feel productive, why not sample one of this month’s free webinars? Unfortunately, the number of quality leaders isn’t sufficient to meet global marketplace demands. If you’re feeling like you’re being ambushed by the start of March, you’re not alone. Wednesday, March 1, 2023, 9 a.m.–10

Free 129

Free Blended Learning Brandon Hall Develop 129

Training Industry

NOVEMBER 7, 2016

We each interpret the world from our own perspective and bring to every circumstance our unique beliefs, attitudes, values and experiences. Similarly, a consumer may perceive a customer service representative as apathetic or inept, while the representative views the consumer as difficult and demanding.

Simulations 65

Simulations Pedagogy Instructional Design Journal 65

TalentLMS

JULY 12, 2017

It has allowed us to improve our quality of life and push the envelope in going beyond what was always assumed as ‘humanly impossible.’. This kind of an educational mindset means that a person becomes a self-directed learner , able to operate without set agendas or curriculums – just an attitude to learn what is or will be needed.

Skills 72

Skills Virtual World Diversity Training Attitudes 72

Unboxed

JANUARY 13, 2020

Activity-based soft skills training gives you the opportunity to instill these desirable qualities in new hires. You can tell right away by looking at the video if you’ve produced quality work. Examples include: A customer service call that made them feel good. This leads to higher levels of efficiency and quality.

Activities 67

Activities Skills Blended Learning Sales 67

Matrix

NOVEMBER 13, 2019

For a company, this is normally the initial stage of its life cycle, it is birth or rebirth: a period full of effervescent energy that drives innovation and creates new products and services. With new products or services available on the market, with a client base sufficient to get you going, you need to expand and grow.

Coaching 57

Coaching Leadership Training Train 57

CommLab India

JULY 6, 2016

This can be avoided if both the parties make efforts to understand each other’s culture, norms, and customs. Their attitude towards work must also be assessed. This will help you gauge their level of customer service. Companies with experience mean faster turnaround and minimum productivity loss overheads.

Outsource 66

Outsource vendor Expertise Project 66

eLearningMind

JULY 31, 2024

According to Entrepreneur , franchising consists of distributing products through a network of franchisees. This way, the hands-on training will be more productive. Franchisees will ask more questions and apply their knowledge of your business by interacting with the actual product, real equipment, and staff.

Compliance Training 52

Compliance Training Effectiveness Benefits Tips 52

Elucidat

JUNE 21, 2021

Other soft skills include emotional intelligence, a positive attitude and taking the initiative. . Developing important skills such as communication and teamwork can help to build stronger and more effective workplace relationships and boost collaboration, resulting in higher levels of team productivity. Empathetic leadership.

Blended Learning 81

Blended Learning Skills Guide Training 81

ProProfs

MARCH 17, 2021

According to the recent State of Global Customer Service Report by Microsoft, 58% of customers say that customer service is a key factor that influences which brand they choose. Data from over 750 customer service leaders shows that many call centers face trouble adopting modern practices.

Authoring Tools 52

Authoring Tools Blended Learning Training Train 52

Coreaxis

MAY 17, 2018

Their company ranks employee productivity by how many sales calls are made during a week. Grace, their manager, was confused: Anissa had always been a stellar employee, so why did her productivity seem so low? If you calculate productivity using only one aspect (e.g., Anissa’s average was 25, while Tori’s was 32.

Metrics 40

Metrics Examples Companies Guidelines 40

LearnDash

APRIL 5, 2018

Micah: Awesome, I appreciate you being open to that and sharing because some people they don’t necessarily wanna inform their competition on things but I usually find the businesses we do key studies with, they just wanna help out and I love that attitude cause there’s more than enough to go around and I know people need the same things.

Program 172

Program Social Networks Site Facebook 172

learnWorlds

FEBRUARY 26, 2021

Instructors now need to scale and manage the quality of learning to different people from different places, backgrounds, and motivations. Customer Service. 3 Customer training. Customer education is any purposeful and organized learning activity (e.g., Products that are updated regularly with new features (e.g.,

microlearning 95

microlearning Beginner Authoring Tools Compliance Training 95

Coggno

MAY 3, 2021

It can refer to one’s personality, temperament, and qualities such as professionalism, organization, and reliability. It means you have the necessary soft skills to engage in productive teamwork. A positive attitude is an all-important trait that employers look for in their employees. Flexibility and adaptability.

Skills 52

Skills Program Attitudes Training 52

Ed App

APRIL 14, 2022

Leaving your customers smiling and ensuring that their experience with your business is unique and satisfying is a good way to increase and strengthen your customer base. EdApp’s digital learning platform houses a range of courses that can help enhance the customer communication skills of your front office employees.

Training 40

Training Train Customer Service Services 40

CommLab India

JANUARY 9, 2017

Their attitude to a learning situation will always be task or problem-centric, so they come to a training session with an intention to learn how to solve a particular problem or accomplish a task. K – Knowledge, Skills, or Attitude. The purpose of any training is to impart knowledge, skills, and attitudes (KSAs).

Blended Learning 44

Blended Learning Flash to HTML5 Conversion Attitudes Simulations 44