The Ultimate Checklist of Must-Have Customer Service Skills
Infopro Learning
APRIL 10, 2025
When a customer complains about a shipment taking too long, a sympathetic response, such as I can understand how disappointing that must be, shows that youre diagnosing a problem and engaging. This shows you are attentive and ensures you tackle the right problem. Positive Attitude: Making the Experience Right Positivity is contagious.
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