Infopro Learning

NOVEMBER 10, 2022

The most successful businesses prioritize their customer’s needs before, during, and after the sale by offering exceptional service. Building a customer-centric culture within an organization requires an added effort to provide more than just good customer service. Personalize the Customer Service.

Consulting 416

Consulting Custom Organization Tips 416

Docebo

OCTOBER 23, 2018

The IGA Institute needed a shift in organizational culture to enhance customer service – it turned to Docebo to make it happen. In the grocery industry, the expectation for great customer service is a constant challenge and the root of good (and bad) customer service is organizational culture.

Docebo 31

Docebo Customer Service Case Study Services 31

Experiencing eLearning

JUNE 13, 2023

Customer service Communicating with teenagers DEI (diversity, equity, and inclusion) Consultative sales New manager training Refining broad topics to a narrow focus Those broad topics might be what stakeholders or clients request in a branching, but your job is to narrow the focus.

Diversity Training 417

Diversity Training Analysis Photo Behavior 417

Axonify

MARCH 5, 2018

Customer service is important to most businesses but when you work for a telecom company?—?it As a first step, BT decided to conduct a survey to find out what its customers wanted. The results uncovered two important facts: Customers wanted to speak to contact centers located in the UK (rather than overseas).

Customer Service 160

Customer Service Services Custom microlearning 160

Ninja Tropic

MARCH 6, 2025

For example, instead of saying, Employees will improve customer service skills, a SMART objective would be: “By the end of this course, employees will be able to handle customer complaints using a three-step resolution process with 90% accuracy.” Soft Skills and Behavior Training: Develop interpersonal skills.

Custom eLearning Development 52

Custom eLearning Development Diversity Training Compliance Training Custom 52

Axonify

JULY 21, 2017

But don’t be satisfied with either lip service or a basic approach. True adaptive learning requires ongoing analysis of three pieces of multidimensional data: knowledge, behavior and outcomes. What good is knowledge if it isn’t informing behavior? It isn’t enough to measure this data in separate, neat streams.

Behavior 162

Behavior Knowledge Compliance Training Streaming 162

Attensi

SEPTEMBER 18, 2024

Attensi INSIGHTS Customer service: The fitness industry’s ultimate strength test It’s a truth universally acknowledged that people sign up for gym memberships only to cancel them a few months later. With the right training, stand-out customer service could be the answer. Start by prioritizing customer experience.

Customer Service 105

Customer Service Services Custom Social Networks 105

LearnDash

FEBRUARY 2, 2021

Behaviorism: Learning is a product of stimulus and reinforcement. In behaviorism, learning is an external process, which happens reflexively, and which is adjusted over time based on the outcomes of a response. Learned behaviors are important for many instructional designers, especially those who focus on habits.

Learning Theory 345

Learning Theory Theory Education Online 345

The Performance Improvement Blog

AUGUST 14, 2014

One implication of the phrase is that if you measure something (customer service, productivity, sales, revenue, etc.), This is more about the importance of choosing the right measure for the situation so that you are reinforcing the intended behavior and not something that you don’t want. Many examples refute this logic.

Customer Service 203

Customer Service Metrics Evalution Behavior 203

Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions.

Customer Service 100

Customer Service Services Custom Simulations 100

Experiencing eLearning

APRIL 21, 2017

If we’re aiming for behavior change, then we need to focus on what behaviors we want. Get Specific with Behaviors. ” If you took a photo or video of the desired behavior, what would it look like? That’s a specific behavior we can observe and assess. That’s another behavior we can observe.

Storyboard 256

Storyboard Behavior Analysis Photo 256

Infopro Learning

APRIL 19, 2021

For example, you can automate an entirely different set of courses for employees with other jobs like customer service reps and employees in an IT department. Machine learning also makes it easy to track learner patterns and behaviors that can provide you with key insights. Providing Recommendations for Self-Guided Learning.

Diversity Training 409

Diversity Training Compliance Training Custom eLearning Development eLearning Strategy 409

LearnDash

FEBRUARY 16, 2021

Customer service training. Customer service is a difficult job. Most people only contact customer service when something has gone wrong, which often means they’re already in a bad mood. Here are just a few examples of how branching scenarios can provide learners with safe environments to fail.

Online Learning 279

Online Learning Online Customer Service Culture 279

Infopro Learning

MARCH 11, 2021

Are you creating the program to improve sales, customer service or the net promoter score? For demonstrating the ROI of training, it is important to measure the impact training has on the overall business in addition to behavior changes and learner reaction. Results or Outcome of training can be measured though various metrics.

Blended Learning 408

Blended Learning Performance Support Compliance Training Performance 408

Infopro Learning

JANUARY 26, 2021

Driving Customer Excellence. Creating an effective customer service training for quality customer experiences gives a competitive advantage to businesses. The insurance industry has seen a drastic change where the business has shifted from being product-centric to customer-focused.

Cyber Security Training 419

Cyber Security Training Business Digital Security 419

Infopro Learning

SEPTEMBER 12, 2018

Traditional learning programs and technology can be valuable tools to build behaviors, strengthen your talent bench, adhere to regulatory requirements, and more. Gartner projects AI bots will power 85 percent of customer service interactions by 2020 and will drive up to $33 trillion of annual economic growth.

Performance 318

Performance Program Business Gartner 318

Infopro Learning

SEPTEMBER 12, 2018

Traditional learning programs and technology can be valuable tools to build behaviors, strengthen your talent bench, adhere to regulatory requirements, and more. Gartner projects AI bots will power 85 percent of customer service interactions by 2020 and will drive up to $33 trillion of annual economic growth.

Performance 267

Performance Program Business Gartner 267

Upside Learning

MARCH 5, 2025

Training That Fails to Keep Pace with Product Lifecycles IT and telecom companies are introducing new goods and services at a never-before-seen pace. Learner behavior and performance data may be used to tailor material delivery using AI-powered adaptive learning. The average lifecycle of a Telecom product has shrunk significantly.

Compliance Training 147

Compliance Training Cognitive Augmented Reality Metrics 147

Learnnovators

DECEMBER 21, 2022

You can do this by measuring: Behavior before the program, and the change that happened afterwards. While behavior is tracked from the perspective of employees, here, we measure the result of this change in behavior from the organization’s perspective. You will need to prove the impact brought about by these programs.

Teams 246

Teams Metrics Compliance Training Behavior 246

Experiencing eLearning

APRIL 7, 2020

Directly observing the behaviors of these folks gave me the insights I needed to tailor the solution. Go watch that customer service agent IN PERSON and see for yourself what they are doing well, what they are not doing well, and what they might be totally missing. The same applies in a learning setting.

eLearning Strategy 299

eLearning Strategy eLearning Consultant eLearning Network 299

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

Avilar

AUGUST 7, 2024

Competencies encompass skills, along with knowledge and behavior. Someone can be competent at managing customer relationships, building teams and facilitating meetings. Well-defined competencies get to proficiency, describing cumulative knowledge, abilities, behavior, and expertise. They are how a person performs on the job.

Skills 85

Skills Benefits Business Management 85

Clark Quinn

MAY 4, 2021

If they’re not reporting on measurable changes in the improvement of business metrics, like sales, customer service, operations,e tc, they’re not demonstrating their worth. We produce the courses our customers need. is the same or better than the industry average, so we’re doing good. Can they justify that?

Metrics 275

Metrics LMS Job Social Media 275

Infopro Learning

JULY 5, 2019

Becoming an effective leader requires changing one’s mindset, giving up outdated leadership behaviors and adopting new ones aligned with the organization’s vision, values and business strategies. This accelerates the learning curve.

Organization 262

Organization Diversity Training Leadership Blended Learning 262

Infopro Learning

MARCH 24, 2023

With the rapid pace of technological advancements and changing consumer behaviors, workforce transformation has become essential for retail businesses to stay competitive and meet the evolving needs of their customers.

Develop 221

Develop Diversity Training Social Media Social Networks 221

Infopro Learning

MAY 1, 2018

Customer Service Scenarios. Customer service staff often serves as the face of your organization. They are the ones who deal with customer concerns and ensure the best possible customer experience. Serious games improve employee engagement and get employees excited about the online training process.

Compliance Training 193

Compliance Training Games Online Simulations 193

Infopro Learning

FEBRUARY 13, 2025

According to the Harvard Business Publishing 2024 Global Leadership Development study , 70% of those surveyed say that it is important for leaders to broaden their repertoire of effective leadership behaviors to meet current and future business demands better.

Blended Learning 221

Blended Learning Diversity Training Program Course 221

Axonify

NOVEMBER 20, 2015

Maybe your store associates aren’t demonstrating your high standards of customer service. Our platform provides a way to measure everything from knowledge growth to behavior through to business outcomes. Think about the biggest challenges you’re facing in your organization. Maybe your sales team isn’t closing deals.

Problem 160

Problem Knowledge Association Learning Management System Association LMS 160

Infopro Learning

SEPTEMBER 8, 2023

ChatGPT has been implemented in numerous applications, including customer service, virtual assistants, and content generation. It can analyze learners’ responses, behavior, and performance data to dynamically adjust the content to address their knowledge gaps, misconceptions, and learning preferences.

Roles 221

Roles Case Study Virtual World Simulations 221

Experiencing eLearning

MARCH 30, 2017

Julie Dirksen: Diagnosing Behavior Change Problems. How many times has a client or SME given you a vague objective like, “Improve customer service”? What behavior do you want to change? Julie shared her “photo test” for identifying behaviors. Think about the titles for your courses.

Blended Learning 170

Blended Learning Authoring Tools Cognitive eLearning Guild 170

Clark Quinn

JULY 4, 2023

If we hear “too many errors in manufacturing” or “customer service ratings aren’t high enough”, that’s quantifiable, and we have a target. I fear that part of the answer is a legacy belief that we’re formal logical reasoning beings and so new information will change our behavior.

Metrics 156

Metrics Harassment Training Customer Service Sales 156

Hurix Digital

AUGUST 20, 2024

Personalizing Learning Paths AI-powered personalized learning paths, besides providing the best technology training, can also customize training based on employee behaviors and preferences. This can help them monitor progress, offer suggestions for improvement, and provide personalized solutions.

Compliance Training 40

Compliance Training Services Teams Corporate eLearning 40

STRIVR

NOVEMBER 8, 2021

At its core, the hospitality industry is centered on customer service. It is the key to success, and customer interaction training is a critical part of the hospitality world for both new and existing employees. All of these changes tie back to the overarching goal of excellence in customer service.

Custom 102

Custom Customer Service Virtual World Services 102

Attensi

OCTOBER 14, 2024

It does not remember our preferences or learn from our behaviors over time. Read more Customer service: The fitness industry’s ultimate strength test Read more Emotion – the ultimate L&D game-changer? It responds when prompted by the user. Read more Retail has a secret weapon – are you using yours?

Director 104

Director Management Case Study Social Networks 104

Learning Visions

FEBRUARY 1, 2013

Hyperbolic discounting -- behavioral economics. First module could be a slow lunch shift and you're dealing with an employee who is late and a customer complaint. Then move out a week, a month, a year.have customer service as a topic spread throughout all the scenarios. Ten dollars today or eleven dollars in a year?

Cognitive 237

Cognitive Games Create Design 237

Thinkdom

OCTOBER 30, 2024

This tool’s interactive storytelling capabilities make it ideal for customer service and behavioral training. Best Used For : Customer service, sales, and communication skills training. Pricing : Custom quotes available. Best Used For : Sales training, customer service programs, and role-play scenarios.

Simulations 52

Simulations Custom eLearning Development eLearning Tools Authoring Tools 52

Learning Rebels

NOVEMBER 8, 2023

Social Learning refers to the process of learning through observing others , imitating behaviors, and modeling oneself after the observed behaviors. Enhancing Customer Service Skills: A customer service excellence community solves the ongoing challenge of delivering top-tier customer support.

Community 130

Community Diversity Training Learning Customer Service 130