Experiencing eLearning

JUNE 13, 2023

Customer service Communicating with teenagers DEI (diversity, equity, and inclusion) Consultative sales New manager training Refining broad topics to a narrow focus Those broad topics might be what stakeholders or clients request in a branching, but your job is to narrow the focus.

Diversity Training 418

Diversity Training Analysis Photo Behavior 418

Axonify

MARCH 5, 2018

Customer service is important to most businesses but when you work for a telecom company?—?it As a first step, BT decided to conduct a survey to find out what its customers wanted. The results uncovered two important facts: Customers wanted to speak to contact centers located in the UK (rather than overseas).

Customer Service 160

Customer Service Services Custom microlearning 160

Axonify

JULY 21, 2017

Many learning platforms have responded to the growing interest in adaptive learning by adding it as a buzzword to their sales pitches alongside gamification and mobile learning. But adaptive learning deserves more than just lip service. But don’t be satisfied with either lip service or a basic approach.

Behavior 162

Behavior Knowledge Compliance Training Streaming 162

Experiencing eLearning

APRIL 21, 2017

If we’re aiming for behavior change, then we need to focus on what behaviors we want. Get Specific with Behaviors. ” If you took a photo or video of the desired behavior, what would it look like? That’s a specific behavior we can observe and assess. That’s another behavior we can observe.

Storyboard 269

Storyboard Behavior Analysis Photo 269

The Performance Improvement Blog

AUGUST 14, 2014

One implication of the phrase is that if you measure something (customer service, productivity, sales, revenue, etc.), This is more about the importance of choosing the right measure for the situation so that you are reinforcing the intended behavior and not something that you don’t want. Many examples refute this logic.

Customer Service 203

Customer Service Metrics Evalution Behavior 203

Infopro Learning

MARCH 11, 2021

Are you creating the program to improve sales, customer service or the net promoter score? For demonstrating the ROI of training, it is important to measure the impact training has on the overall business in addition to behavior changes and learner reaction.

Blended Learning 408

Blended Learning Performance Support Compliance Training Performance 408

Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions.

Customer Service 100

Customer Service Services Custom Simulations 100

Upside Learning

MARCH 5, 2025

Training That Fails to Keep Pace with Product Lifecycles IT and telecom companies are introducing new goods and services at a never-before-seen pace. Despite this, these external partners often receive only minimal product training, leading to inconsistent customer experiences.

Compliance Training 147

Compliance Training Cognitive Metrics Augmented Reality 147

Kapp Notes

FEBRUARY 25, 2013

– Lack of sales? Lack of customer service? Change in behavior/attitude. Time Problems? 2) What are the learners not doing now that they should be doing in terms of the problem described above? 3) What is the desired outcome of the game? What do you want the learner to be able to do or to know after playing the game?

Games 212

Games Create Attitudes Customer Service 212

LearnDash

FEBRUARY 16, 2021

Customer service training. Customer service is a difficult job. Most people only contact customer service when something has gone wrong, which often means they’re already in a bad mood. Here are just a few examples of how branching scenarios can provide learners with safe environments to fail.

Online Learning 279

Online Learning Online Customer Service Culture 279

Learnnovators

DECEMBER 21, 2022

Here is an example of a not-no-good WIIFM, and how that can be flipped and presented from the learner’s point of view: Not so good: It’s important to know these sales techniques. Good: These techniques will help you have better conversations with customers, which in turn can lead to quicker conversions.

Teams 246

Teams Metrics Compliance Training Behavior 246

BigTinCan

APRIL 10, 2020

When sales enablement first arrived on the scene, the strategy was defined as a content management strategy centered on a specific goal: To arm salespeople with the right content at the right time. . Today, content management is still a core component of any sales enablement strategy. But the function has grown to include much more. .

Specialist 111

Specialist Sales Customer Service Coaching 111

The Performance Improvement Blog

NOVEMBER 1, 2012

The act of measuring things like sales, customer service, product quality, teamwork, employee engagement, or learning, does not necessarily mean that anything will be done differently. He not only had the data but he did something with it. Of course, many activities are managed without being measured.

Metrics 197

Metrics Write Blog Behavior Customer Service 197

Continu

SEPTEMBER 24, 2019

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do.

Customer Service 75

Customer Service Services Custom Authoring Tools 75

Aptara

MAY 19, 2025

Scenario-Based Simulations: These present real-world problems where learners choose their path based on possible decisionsperfect for customer service, compliance, and leadership roles.

Simulations 59

Simulations Compliance Training Virtual World Corporate eLearning 59

Avilar

AUGUST 7, 2024

A sales capability may be ‘lead generation,’ which may require many granular skills (CRM systems, email composition, customer segmentation). Competencies encompass skills, along with knowledge and behavior. Someone can be competent at managing customer relationships, building teams and facilitating meetings.

Skills 85

Skills Benefits Business Management 85

Learningtogo

AUGUST 20, 2019

Consultative Sales Certification (CSC) is not about testing in the traditional sense. Instead, we focus on developing sales capability and performance that is based on neuroscience and customized for your team. THE CONSULTATIVE SALES MODEL. Consultative Sales Planner (PDF). Classes begin in October.

Consulting 100

Consulting Brain Sales Program 100

Infopro Learning

FEBRUARY 13, 2025

According to the Harvard Business Publishing 2024 Global Leadership Development study , 70% of those surveyed say that it is important for leaders to broaden their repertoire of effective leadership behaviors to meet current and future business demands better. It emphasizes resilience, adaptability and theability to enact strategic shifts.

Blended Learning 221

Blended Learning Diversity Training Program Course 221

TalentLMS

OCTOBER 10, 2019

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

Customer Service 70

Customer Service Services Custom Guide 70

Avilar

MAY 4, 2022

We all know that sales drive business growth. And that stronger sales individuals and teams can accelerate revenue growth. But great sales and business development individuals and teams don’t happen by accident. Or those with the best sales skills. Here’s how a sales competency model can accelerate your business growth.

Sales 98

Sales Business Performance Support Write Blog 98

Clark Quinn

MAY 4, 2021

If they’re not reporting on measurable changes in the improvement of business metrics, like sales, customer service, operations,e tc, they’re not demonstrating their worth. We produce the courses our customers need. is the same or better than the industry average, so we’re doing good.

Metrics 275

Metrics LMS Job Social Media 275

The Performance Improvement Blog

JANUARY 2, 2013

Leaders Make or Break Employee Engagement - A leader’s attitude and behavior determine whether an organization has an engaged workforce or not. The act of measuring things like sales, customer service, product quality, teamwork, employee engagement, or learning, does not necessarily mean that anything will be done differently. . .

Blogging 182

Blogging Performance Metrics Coaching 182

Clark Quinn

JULY 4, 2023

” When we hear “our sales cycle takes too long” or “our closure rate isn’t good enough” if the topic is sale, there’re metrics there. I fear that part of the answer is a legacy belief that we’re formal logical reasoning beings and so new information will change our behavior.

Metrics 156

Metrics Harassment Training Customer Service Sales 156

Infopro Learning

MAY 1, 2018

For example, the first level allows them to explore the sales floor and help a customer locate a particular product, while the second gives them the opportunity to troubleshoot an issue with the POS terminal or resolve a client complaint. Customer Service Scenarios. “Seal The Deal” Mysteries. "Seal

Compliance Training 193

Compliance Training Games Online Simulations 193

The Performance Improvement Blog

JANUARY 18, 2013

When pharmaceutical companies reward sales people only for the quantity of drugs sold, patients will be prescribed drugs they don’t need. Some public institutions and government agencies reward the wrong behavior as do some businesses. The tradeoff was quantity of transactions for customer satisfaction.

Customer Service 157

Customer Service Score Services Consulting 157

Infopro Learning

MARCH 24, 2023

With the rapid pace of technological advancements and changing consumer behaviors, workforce transformation has become essential for retail businesses to stay competitive and meet the evolving needs of their customers.

Develop 221

Develop Diversity Training Social Media Social Networks 221

Training Folks

AUGUST 18, 2021

How to Identify When You Need a Custom Sales Training Program. With challenges and developments in the market, it's important to have the right knowledge of buyer behavior and have the right tools to keep up. To be one step ahead, your company should have a strong sales team.

Sales 88

Sales Program Custom Train 88

Axonify

NOVEMBER 20, 2015

Maybe your sales team isn’t closing deals. Maybe your store associates aren’t demonstrating your high standards of customer service. Our platform provides a way to measure everything from knowledge growth to behavior through to business outcomes. Think about the biggest challenges you’re facing in your organization.

Problem 160

Problem Knowledge Association Learning Management System Association LMS 160

Learning Rebels

NOVEMBER 8, 2023

Social Learning refers to the process of learning through observing others , imitating behaviors, and modeling oneself after the observed behaviors. Enhancing Customer Service Skills: A customer service excellence community solves the ongoing challenge of delivering top-tier customer support.

Community 130

Community Diversity Training Learning Customer Service 130

learnWorlds

MARCH 30, 2022

Customer success & enablement. Customer service. Summary: Reach out to Adam and/or join his Meetup community to learn from other customer educators and enablement professionals. Services: Career Development. Accolades: Top 25 Customer Success Influencers in 2017 (By Mindtouch). Documentation.

Expert 52

Expert Custom Education Social Networks 52

Paradiso Solutions

APRIL 4, 2025

Customer Relationship Management (CRM) systems , like Salesforce and HubSpot, are at the heart of sales, marketing, and customer service operations. On the other hand, Learning Management Systems (LMS) , such as Paradiso LMS, are crucial in delivering training and upskilling to both employees and customers.

Integrate 52

Integrate LMS Business Create 52

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

Thinkdom

OCTOBER 30, 2024

This tool’s interactive storytelling capabilities make it ideal for customer service and behavioral training. Best Used For : Customer service, sales, and communication skills training. Pricing : Custom quotes available. Pricing : Custom quotes available. Free Trial : Available upon request.

Simulations 52

Simulations Custom eLearning Development eLearning Tools Authoring Tools 52

Coursera

NOVEMBER 1, 2024

Learners will also understand computer networking, cybersecurity, and customer service. Insurance Sales Agent from Liberty Mutual Insurance – Provides learners with insurance industry fundamentals, including risk management strategies and sales processes for client acquisition and long-term relationship management.

Market 96

Market Portfolio IBM Digital 96

Infopro Learning

NOVEMBER 21, 2023

By analyzing individual learner behaviors, AI allows training content to be tailored to meet each employee’s unique needs. Things are different now; AI offers L&D professionals a data-driven foundation to make informed choices about training programs, learning content development, and resource allocation.

Teams 221

Teams Privacy Compliance Training Harbinger 221

Instancy

MAY 12, 2025

You give it a goal, such as Update our sales training with the latest product info. For example, if a customer service rep is struggling with escalations, the agent might deliver a short video, a simulation, or a chatbot-based roleplayall tailored to the challenge, and available right when it’s needed. Its expected.

Change 59

Change Compliance Training Write Blog Coaching 59

CLO Magazine

APRIL 14, 2024

I started my sales career immediately after graduating from college in 1995. At the time, most companies had extensive onboarding training for new sales representatives that included basic sales skills and product knowledge. Some industries are notorious for hiring entry-level sales and training them in the general profession.

Sales 79

Sales Case Study Coaching Portal 79