Infopro Learning

OCTOBER 28, 2021

Investing in customer service training is one of the best ways to increase customer retention and upscale customer satisfaction. But why are customer service training programs essential, and how can they benefit your business? Importance of Effective Customer Service Training. Let us dive in.

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Infopro Learning

MAY 21, 2021

Customer experiences have a significant impact on factors that directly affect revenue. They influence purchasing decisions, customer loyalty, and brand perception. It was recently found that improvements in customer experiences can lead to as much as a $1 billion increase over three years (1).

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Customer Service Services Custom Compliance Training 418

Infopro Learning

APRIL 16, 2021

The Modern Customer’s Expectations. Today customer service is a tool you can utilize to build customer relationships and drive sales. The quality of customer service your organization provides influences your potential customer’s sales decisions. It can also impact customer loyalty.

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Infopro Learning

FEBRUARY 10, 2021

Today providing good customer service can give your organization a huge competitive advantage. You might be surprised to hear that some of the most successful customer service training programs don’t focus on products or services. Today the most effective programs are focused on improving the customer experience.

Customer Service 419

Customer Service Services Blended Learning Custom 419

Infopro Learning

SEPTEMBER 22, 2021

Therefore, it is essential for Learning & Development teams to collaborate with business leaders, enabling organizations to transform learning by creating incredible training experiences. Delivering quality customer service is essential for organizations that depend on their customers to stay ahead of the curve.

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Customer Service Diversity Training Services Blended Learning 383

Experiencing eLearning

DECEMBER 29, 2020

I have written over 1100 blog posts since I started this blog in 2006. This was the top post on my blog for many years, and still ranks highest of my instructional design careers series. If you want a job creating soft skills training, create customer service samples. These are my top 10 posts for 2020.

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Examples Sample Write Blog Instructional Design 479

Infopro Learning

FEBRUARY 13, 2023

The need for custom eLearning solutions for multiple job roles is becoming increasingly important as the workplace evolves. Learning leaders recognize the need to provide employees with customized training to help them succeed in their roles, and this is especially true for job roles that require a wide range of skills.

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Custom eLearning Development Blended Learning Diversity Training eLearning Developer 419

Experiencing eLearning

DECEMBER 28, 2021

Evergreen blog posts. This post received the most views of everything on my blog. If you want a job creating soft skills training, create customer service samples. If you want a job creating soft skills training, create customer service samples. If you love software training, create that kind of samples.

Simulations 474

Simulations Examples Sample Diversity Training 474

Gyrus

FEBRUARY 21, 2025

How to Improve Employee Productivity with an LMS GyrusAim LMS GyrusAim LMS - Reliable and Responsive Learning Platform Home Blogs How to Improve Employee Productivity How to Improve Employee Productivity with an LMS Adriann Haney Sr. Gamification and interactive elements encourage employee participation and motivation.

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Association Learning Management System LMS Productivity Product 246

Experiencing eLearning

AUGUST 27, 2024

ChatGPT was #4 on the list last year, and I expect that more AI tools This image, like many on my blog recently, was created in Midjourney, with text added in Affinity Designer. I have primarily been using it for my blog and for personal samples and experimentation, but I have started using it for client projects as well.

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Tools SnagIt Diigo Write Blog 447

Experiencing eLearning

JANUARY 26, 2021

I share these links periodically here on my blog. Articulate Storyline to Create a Customized PDF on the Fly? for an expiration date on a training certificate). Share everything you know Chris Lema writes about the benefits of blogging and sharing your knowledge generously. Certificates in Storyline. Share your work.

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PDF Articulate Write Blog Sample 474

Upside Learning

APRIL 24, 2025

Training that ticks boxes but struggles to prove its worth. Phase 1: Making It Matter Defining What Success Looks LikeBefore Training Begins Effective learning starts with clarity. This phase outlines how teasers, leadership involvement, and internal campaigns build learner commitment and make training feel relevant from the start.

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Guide Business Case Study Metrics 249

Infopro Learning

APRIL 24, 2025

Previously considered a peripheral function focused on compliance training, L&D is now a strategic driver of organizational success. Even the most well-intentioned training programs can fail without the right tools and strategies. Over the last decade, the role of the L&D function has significantly transitioned.

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Consulting Technology Teams Compliance Training 386

Experiencing eLearning

AUGUST 8, 2023

I share these links periodically here on my blog. Character images and other illustrations unDraw – Open source illustrations for any idea Image library that you can easily customize. This isn’t a huge library, but you can download them as SVGs and customize the images.

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Images Udutu PNG SCORM 419

Gyrus

SEPTEMBER 27, 2024

Best AI Tools for Creating Training Materials in Corporate Learning GyrusAim LMS GyrusAim LMS - Artificial intelligence (AI) is revolutionizing how companies develop training materials, providing a faster, more efficient way to create engaging content. Multilingual support enhances global training.

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Diversity Training Corporate Learning Voiceover Compliance Training 130

Gyrus

JANUARY 3, 2025

Ongoing training fosters a culture of excellence and proactive compliance. Leveraging technology like LMS enhances the effectiveness of compliance training. Regular assessments and feedback identify gaps and ensure training success. Why Continuous Learning is Essential for Compliance Training 1.

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Compliance Training Compliance Roles LMS 130

Infopro Learning

NOVEMBER 10, 2022

It also contains details about the training programs’ budgets, the level of executive sponsorship needed, the skills that need to be prioritized, and a map to measure the impact of those skills on the business outcomes. Understanding what learning leaders seek to achieve is one of the keys to getting the most out of training programs.

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eLearning Strategy Corporate Learning Corporate eLearning Learning Strategy 352

Experiencing eLearning

JANUARY 16, 2024

I share these links about once a month here on my blog. I’m experimenting with AI image tools to create images for my blog posts. Character images Stubborn – Free Illustrations Generator This site allows you to customize illustrated characters and backgrounds. This was created in Playground and edited in Affinity Designer.

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Research Cognitive Video Tools 413

Gyrus

OCTOBER 1, 2024

How to Leverage LMS Data Analytics for Better Decision-Making in Corporate Training GyrusAim LMS GyrusAim LMS - In today’s competitive business landscape, Learning and Development (L&D) programs are key drivers of employee growth, retention, and overall business success. billion in 2020–21.

Analytics 162

Analytics LMS Metrics Compliance Training 162

Experiencing eLearning

DECEMBER 19, 2023

This was an updated version of one of my older presentations, customized for this university audience to focus specifically on scenario-based learning in higher ed. Life-Saver UK Chatterpast Twine prototype These blog posts have some additional ideas related to teaching and using scenarios in classroom environments.

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Version YouTube Theory Classroom 408

Experiencing eLearning

AUGUST 16, 2022

I share these links periodically here on my blog. These templates assume the writer has a blog and other social media channels to promote content for potential clients. This blog post summarizes everything from all of the videos. Overview of Brinkerhoff’s Success Case Method for evaluating training programs.

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Examples Write Blog Templates Instructional Design 84

Paradiso

NOVEMBER 19, 2024

The season of lengthy, generic training sessions is over. AI brings in real-time insights, personalization, and smart automation, allowing training to match the pace of the workforce’s changing needs. AI isn’t just upgrading training logistics—it’s changing how people engage with learning and apply it in their roles.

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Corporate Learning Corporate eLearning Diversity Training Association Learning Management System 172

Upside Learning

NOVEMBER 19, 2024

This is where eLearning comes into play – it’s scalable and effective to train professionals in this vast and ever-changing landscape. Why eLearning Matters for Telecom & IT The traditional way of training cannot suffice with specifics involved in Telecom and IT challenges.

Custom eLearning Development 147

Custom eLearning Development Cyber Security Training Compliance Training Solution 147

Experiencing eLearning

SEPTEMBER 5, 2023

I share these links periodically here on my blog. This uses the Synthesia avatars and voices, with paid options for custom avatars. I wonder if you could use this for creating conversation simulations for training like branching scenarios. This article cites my blog post on learning objectives.

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Images Learning Objects Video Tips 417

Infopro Learning

JANUARY 25, 2021

For many organizations this includes the implementation of diversity training programs. In this blog post we will share with you some of the top best practices you should know about before creating a diversity training program. Diversity Training Programs Should be Implemented at All Levels.

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Diversity Training Sexual Harassment Training Harassment Training Blended Learning 419

Experiencing eLearning

AUGUST 6, 2024

I share these links about once a month here on my blog. This post includes links related to AI image and video generation, analytics, elearning distribution, neurodivergence, accessibility, training development time, stock videos, and web development. No affiliate link, I’m just a happy customer.)

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Images Analytics Video Stock 417

Upside Learning

MARCH 5, 2025

Though eLearning has been well accepted as a tool for technical training and compliance, its true potential lies untapped. Training That Fails to Keep Pace with Product Lifecycles IT and telecom companies are introducing new goods and services at a never-before-seen pace.

Compliance Training 147

Compliance Training Cognitive Augmented Reality Metrics 147

Upside Learning

JANUARY 29, 2025

However, this growth seems to be even more problematic as the airline industry struggles with employee training as the biggest challenges, they face include compliance retention, new technology adaptation, and providing seamless customer experience globally. Sample Parts: Acting games, feeling-based tales, and true traveler situations.5.

Compliance Training 147

Compliance Training Blended Learning eLearning Developer Simulations 147

Gyrus

DECEMBER 25, 2024

Implementing an LMS helps streamline compliance training and ensures timely certification management. Safety training using interactive LMS features like AR/VR reduces risks in high-hazard manufacturing environments. On-the-job training and apprenticeships play a critical role in developing skilled manufacturing workers.

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Compliance Training LMS Technology Solution 130

Infopro Learning

MARCH 22, 2021

In the past year businesses have had to make drastic shifts in the ways that they interact with both employees and customers. Fortunately, quality employee training programs that focus on driving adoption can significantly improve the long-term success of an organization’s digital transformation. Utilizing a Blended Strategy.

Adoption 419

Adoption Adopt Software Blended Learning 419

Infopro Learning

APRIL 11, 2025

Let’s explore how AI + in MLS transforms corporate training solutions and why it’s an imperative investment for the future. AI + revolutionizes MLS by assisting with traditional administrative functions, allowing quick-turn assessments and tailored training journeys. billion in 2022 and is projected to reach USD 9.4

Corporate Learning 221

Corporate Learning Services Games Management 221

Upside Learning

FEBRUARY 26, 2025

Retail evolves quicklytrends shift overnight, customer expectations develop, and competition is fierce. However, when it comes to training retail staff, the industryfalls behind. The Retail Learning Paradox Retail employees do not have the luxury of extended training sessions. What If Training Worked Like a Retail Experience?

Compliance Training 147

Compliance Training Simulations eLearning Virtual World 147

Infopro Learning

APRIL 15, 2025

The Evolution of Corporate Training Static, one-size-fits-all training programs arebecoming a thing of the past. Boosting Employee Performance and Engagement Content engagement is a cornerstone of successful training, but old-schooltechniques often fall flat. This level of precision matters.

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Platform Interactive Compliance Training Business 221

Experiencing eLearning

FEBRUARY 13, 2024

I share these links about once a month here on my blog. I’m experimenting with AI image tools to create images for my blog posts. It can be used for gaming and VR application, but also for training and conversation simulations. As I read online, I bookmark resources I find interesting and useful.

Simulations 419

Simulations Tools Design Case Study 419

Upside Learning

FEBRUARY 5, 2025

This, in an increasingly competitive world, is going to be a challenge for geography and an important call for employee training on the way ahead. Enter eLearning, a powerful solution that is causing a paradigm change in training from the banking to the financial industry.

Compliance Training 147

Compliance Training Diversity Training Simulations Corporate eLearning 147

Experiencing eLearning

APRIL 23, 2024

I share these links about once a month here on my blog. I’m experimenting with AI image tools to create images for my blog posts. It would be interesting to experiment with as inspiration for training scenarios. Meryl Evans Twine GitHub – danieltalsky/twine-css-template A CSS template for customizing Twine games.

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Diversity Training Storyboard Beginner HTML 404

Infopro Learning

MAY 5, 2025

Artificial Intelligence (AI) for content creation is revolutionizing how organizations develop and deliver training materials in the rapidly evolving Learning and Development (L&D) landscape. Manually developing tailored training content is time-consuming and difficult.

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Content Learning Objects Simulations Internationalization 221