Ninja Tropic

APRIL 2, 2025

For instance, a customer service representative maTo effectively support customer interactions, it is essential to proficiently operate a Customer Relationship Management (CRM) system, handle customer complaints skillfully, and utilize data analysis tools to assess customer feedback.

Compliance Training 52

Compliance Training Diversity Training Skills Guide 52

Infopro Learning

SEPTEMBER 28, 2020

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. One of the top customer service complaints is that employees did not know enough to help them with their queries.

Knowledge 410

Knowledge Productivity Blended Learning Product 410

Infopro Learning

SEPTEMBER 5, 2018

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Product training is no longer a nice-to-have in today’s customer obsessed world. Why Sales Training Alone Isn’t Enough.

Sales 211

Sales Productivity Product Support 211

Infopro Learning

SEPTEMBER 5, 2018

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Product training is no longer a nice-to-have in today’s customer obsessed world. Why Sales Training Alone Isn’t Enough.

Sales 193

Sales Productivity Product Support 193

Knowledge Guru

FEBRUARY 25, 2014

More sales. Better customer service. A case study of an organization that used a spaced repetition solution and achieved tangible business results. We have chosen to use the term “spaced repetition” for the purpose of this guide. Who’s this guide for? Faster new hire on-boarding. Fewer mistakes.

Corporate Learning 222

Corporate Learning Guide Case Study Free 222

Infopro Learning

MARCH 7, 2022

Still, it should be considered more like an opportunity to revamp corporate training strategies, mitigate costs, and boost overall customer service experience. For instance, an online compliance training program may help employees build a connection between customer service and potential risks associated with it.

Compliance Training 221

Compliance Training Compliance Industry Case Study 221

Infopro Learning

FEBRUARY 28, 2020

Whether it is used for customer service or compliance training, micro-learning helps mobile or remote employees fit in training into their busy schedules. Prepare for the future of work and read this case study to Learn how Infopro Learning helped a leading global media company develop training for their distributed sales force.

Compliance Training 294

Compliance Training Blended Learning Micro-Learning Case Study 294

Infopro Learning

MARCH 20, 2018

Employees should be able to sympathize with the protagonist and form a connection between the customer persona and their real-world counterparts. Online training characters must be in a familiar setting that mimics the real world, such as the sales floor or boardroom. Use Case Studies And Real-World Examples As A Guide.

Authoring Tools 235

Authoring Tools Case Study Tips Create 235

Upside Learning

SEPTEMBER 25, 2024

Customer Service Excellence: Superb customer service requires that one undergo training in relationship management, effective communication, and the use of data-driven insights in improving relationships with clients.

Compliance Training 147

Compliance Training Diversity Training Case Study Custom eLearning Development 147

Infopro Learning

JULY 11, 2017

Whether they are on the sales floor or in the middle of a client meeting, they require round-the-clock online training resources. As a result, you’re able to customize the online training content to help them achieve their learning objectives. Make It Multiplatform-Friendly. Incorporate Real-World Online Training Activities.

Compliance Training 280

Compliance Training Budget Authoring Tools Content 280

Infopro Learning

APRIL 8, 2025

These results may range from higher sales figures to shortened project timelines to improved customer satisfaction, but tracking progress ensures that the program provides unique added value. Link these results with your business goalsenhancing customer service, implementing new technology or tapping a new market.

Program 221

Program Effectiveness Metrics Case Study 221

Arlo Training & Events Software

NOVEMBER 3, 2024

For example, if you’re conducting a session on customer service skills, start with a prompt like, “What’s the hardest part of a customer interaction?” Tips: Provide specific scenarios Give each group a unique scenario or case study relevant to the training topic. and let participants add their responses.

Case Study 52

Case Study Activities Ideas Diversity Training 52

eLearning Industry

MAY 19, 2025

Cinecraft partnered with a global retailer to modernize sales training using AI-driven simulations and personalized feedback. By integrating a custom LLM and secure infrastructure, they created a scalable solution that improved associate confidence, customer service, and business outcomes.

Association 52

Association Simulations Customer Service Security 52

Edume

MAY 21, 2018

Like many mobile operators, Tigo's agents are its distribution network, and they're responsible for selling a wide range of products and providing excellent customer service. Additionally, training on sales skills and entrepreneurship needed to be delivered in a concise, accessible manner that fits around the agents' busy schedules.

Case Study 40

Case Study Sales Study Mobile 40

Ninja Tropic

APRIL 10, 2025

This article explores eight competency-based training case studies from Ninja Tropic, each demonstrating how modern learning techniques drive business impact. The following case studies highlight how Ninja Tropic has successfully implemented these principles to help organizations achieve measurable outcomes.

Case Study 52

Case Study Compliance Training Corporate eLearning Examples 52

Infopro Learning

APRIL 3, 2023

For example, a sales training program could use a leaderboard to track and display the performance of different teams, motivating learners to perform better. For example, a training program on customer service could use a forum where learners can share best practices and tips.

Roles 221

Roles Blended Learning Training Train 221

TalentLMS

APRIL 9, 2018

In this article, we’ll highlight 7 skill-building activities that are just right for customer service online training. 7 Skill-Building Activities For Customer Service Online Training. Your customer service reps are on the front line of business operations. Expect-The-Unexpected Case Studies.

Customer Service 58

Customer Service Case Study Activities Services 58

CommLab India

DECEMBER 11, 2016

We used scenarios in a sales training course which teaches sales reps how to close a sale. Use case studies . Using case studies in e-learning promotes an interactive exchange between learners and teaches them problem solving skills. Scenarios based on workplace situations engage learners.

Instructional Design 102

Instructional Design Case Study Instructional Instruction 102

Intrepid by VitalSource

OCTOBER 28, 2019

The sales organization in particular needed to be more effective and move faster to compete in this newly competitive environment so they reinvented their training model. The Telstra-integrated Miller Heiman programs brought their Strategic and Conceptual Selling certification program to 1400 enterprise sales employees worldwide.

Case Study 40

Case Study Study Enterprise Agile 40

Paradiso Solutions

MARCH 6, 2025

Case studies and success stories highlight impressive ROI and tangible improvements in team competency. Whether youre looking to enhance customer service, streamline operations, or empower your sales team, a specialized e-commerce LMS like Paradiso LMS offers the tailored solutions you need.

LMS 52

LMS Case Study Train Training 52

Edume

DECEMBER 4, 2018

How did an innovative FMCG company increase its agents’ sales by 116% ? With over 27 million customers in 60+ countries, it’s a truly global enterprise. Greenlight Planet’s sales agents provide a direct link to its customers. The sales agents receive in-person onboarding training when they join Greenlight Planet.

Case Study 40

Case Study Productivity Product Study 40

learnWorlds

MARCH 30, 2022

Customer success & enablement. Customer service. Summary: Reach out to Adam and/or join his Meetup community to learn from other customer educators and enablement professionals. Case Study]. Position: Vice President of Customer Success. Services: Career Development. Documentation.

Expert 52

Expert Custom Education Social Networks 52

CLO Magazine

APRIL 14, 2024

I started my sales career immediately after graduating from college in 1995. At the time, most companies had extensive onboarding training for new sales representatives that included basic sales skills and product knowledge. Some industries are notorious for hiring entry-level sales and training them in the general profession.

Sales 79

Sales Case Study Coaching Portal 79

Mindflash

NOVEMBER 29, 2011

This case study in the December issue of Chief Learning Officer about Verizon Wireless’ tuition assistance program scratches me right where I itch. Verizon Wireless is nailing it, and the case study shows the results that are proving it.

Case Study 73

Case Study Performance Internationalization Customer Service 73

TalentLMS

MAY 11, 2023

Whether you have a small or a larger sales team, chances are your salespeople are not on the same level. Meanwhile, others are already experienced in reaching out to customers and feel more confident with their quotas. Some sales training programs might fail to engage salespeople.

Skills 98

Skills Authoring Tools Tips Case Study 98

BrainCert

DECEMBER 11, 2024

Entrepreneurs, coaches, content marketers 14-day free trial; Basic — $149/mo; Growth — $199/mo; Pro — $399/mo; Enterprise — custom. BrainCert Year-End Sale Alert As we bid farewell to this amazing year, it’s time to make your next year even more productive, creative, and rewarding.

White Label 52

White Label Association Learning Management System LMS Association LMS 52

BigTinCan

MAY 6, 2021

By just changing out their LMS, they were able to speed up employee onboarding, improve engagement, reduce employee training time (while increasing learning retention), and ultimately improve customer service and sales. Two Case Studies of Enterprise Retailers using Bigtincan Learning. Global Sportswear Company.

Association Learning Management System 122

Association Learning Management System Association LMS Enterprise LMS 122

Hurix Digital

MARCH 3, 2023

In today’s competitive business world, customer service is no longer just an option but a necessity. A company’s customer service team can make or break its reputation, and customers expect prompt and effective assistance. Benefits of Customer Service Training Online 1.

Customer Service 52

Customer Service Services Teams Custom 52

Training Industry

DECEMBER 23, 2013

High sales department turnover produces the greatest negative impact on business. Customer Service, Sales, and Information Technology (IT) have the highest reported turnover rates. ACTION ITEM: Look for ways to retain sales people with effective onboarding programs. High Performing Sales Organizations.

Case Study 72

Case Study Industry Wiki Simulations 72

Paradiso Solutions

APRIL 14, 2025

Key Features: AI-based content delivery and tagging Social learning modules Custom reporting dashboards Content marketplace integration Mobile and desktop responsiveness Best for: Enterprises with a focus on data-driven and AI-powered training. It’s widely adopted by sales teams and customer-facing roles in New Yorks corporate sector.

LMS 52

LMS Providers Compliance Training Guide 52

Experiencing eLearning

JUNE 10, 2008

Improves customer service b/c people have the right information–you aren’t working on a mortgage and discover halfway through that the rules have changed. This is a good case study of a leader trying something new for him too. OK, this is a sales pitch, but it’s an important question.

Wiki 170

Wiki PBwiki Productivity Product 170

Axonify

FEBRUARY 2, 2017

In every situation, companies are struggling to give employees training that sticks, keeps up with the pace of business, and drives real bottom-line impact: whether it’s better customer service, increased sales, reduced safety incidents and more.

Association Learning Management System 100

Association Learning Management System Association LMS Association Case Study 100

eLearning Architect

FEBRUARY 11, 2016

Sales managers suddenly started getting excited because there were viable solutions to quickly deliver sales training to their sales team. Customer services managers will start to get excited because they could see that training courses on how to speak with customers were available. Reduce costs?

Compliance Training 134

Compliance Training eLearning Strategy Corporate eLearning eLearning Consultant 134

ProProfs

OCTOBER 26, 2022

This is how much Accenture estimates US companies lose each year due to customer churn stemming from poor customer service. . From creating a high-quality product or service to conducting savvy marketing campaigns – there are several ways to make people fall in love with your brand. . Industry Knowledge .

Customer Service 52

Customer Service Assessment Services Custom 52

Rustici Software

JANUARY 14, 2020

With Content Controller, Valvoline can centralize all of its content, distribute it to appropriate channel partners, and capture the learner data they need to tie training back to sales performance and customer satisfaction. Content Controller has also made versioning easier than ever for the Valvoline team.

Productivity 84

Productivity Product Case Study Training 84

Elucidat

MARCH 3, 2025

By gathering insights from sales, product, and HR leads about the metrics they track, and taking input from our recent learning managers roundtable, weve created this guide to help overwhelmed learning managers measure learning impact effectively. Heres some examples: Sales training. Target audience: Customer service reps in Europe.)

Metrics 52

Metrics Management Compliance Training Case Study 52

Axonify

SEPTEMBER 18, 2015

The chart showcased some of the functional uses for gamification within organizations, with the top five being: team building, sales training, on-boarding (a particular favourite of Jeanne’s), health & wellness and finally customer service training. What are some specific results of using gamification in the workplace?

Summary 100

Summary Gamification Business Case Study 100