MobileTrain

FEBRUARY 10, 2025

Customers expect personalised attention, profound product knowledge, and seamless interactions that reflect the brand’s prestige. Yet, training retail teams to consistently deliver this level of excellence remains a significant challenge. To achieve this, brands must empower their teams with the right tools and training.

Customer Service 52

Customer Service Services Custom Training 52

LearnDash

DECEMBER 3, 2018

Wondering how to use the flipped classroom effectively for your blended classroom? The traditional classroom structure has teachers delivering lectures during class time, and learners working on problem sets at home. Flipped classrooms have many demonstrable benefits for learners. Classroom debates. Problem sets.

Classroom 153

Classroom Lecture Course Online 153

Infopro Learning

MARCH 11, 2021

Are you creating the program to improve sales, customer service or the net promoter score? Myth 3: It is easier to identify high performers in a classroom environment. In a classroom scenario, the feedback and learner assessment are solely driven by the instructor.

Blended Learning 408

Blended Learning Performance Support Compliance Training Performance 408

Continu

SEPTEMBER 24, 2019

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do.

Customer Service 75

Customer Service Services Custom Authoring Tools 75

Upside Learning

JULY 4, 2012

The learners of today need and almost demand a wholesome learning experience which includes different channels of learning be it classroom-based, social, informal or self-paced. Let’s consider a hypothetical example of an organization in the financial services sector.

Learning System 239

Learning System System LMS Customer Service 239

The Performance Improvement Blog

JANUARY 11, 2013

Jane Hart says that no matter what IT and T&D departments continue to do, individuals and teams will find ways to bypass these units and use technology to access what they need when they need it. The Internet Time Alliance principals have made predictions for 2013. This is difficult stuff for CEOs and other managers to accept.

Performance Support 189

Performance Support Performance Confluence Predictions 189

TalentLMS

OCTOBER 10, 2019

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

Customer Service 70

Customer Service Services Custom Guide 70

Hurix Digital

MARCH 3, 2023

In today’s competitive business world, customer service is no longer just an option but a necessity. A company’s customer service team can make or break its reputation, and customers expect prompt and effective assistance. Benefits of Customer Service Training Online 1.

Customer Service 52

Customer Service Services Teams Custom 52

Appsembler

NOVEMBER 30, 2023

Technology adoption in classrooms is at an all-time high, and corporate training has followed suit, with demand for learning technologies climbing post-pandemic. Canvas and Google Classroom are top-of-mind LMS platforms, especially among educational institutions. What is Google Classroom? What is Canvas? Rating : 4.9/5

Comparison 105

Comparison Google Classroom Association Learning Management System 105

LearnDash

AUGUST 10, 2021

We often receive comments as to how sleek and attractive the online classroom looks and how easy it is to use.” – D’vorah L. We tried it out and we love how this software gives us the ability to have many courses for our SAR Team.” – Jeoff F. Reviews of our tech support team. Finally, our tech support team is tireless.

Emergent 264

Emergent Hosting Write Blog Quiz 264

Dynamic Pixel

JULY 17, 2023

Are you tired of the traditional classroom setting and textbook-based learning? Here are some benefits of using eLearning content development services: Access to Expertise – When you work with an eLearning content development company, you have access to a team of experts who can help you create engaging and effective learning materials.

Content Developer 52

Content Developer Diversity Training Companies Content 52

Allison Rossett

MAY 23, 2013

This retailer anticipated that the Oscars would spark demand and delivered celebrity face charts to their beauty department’s sales team through their mobile phones. When the customer asked about one celebrity or another, the beauty associates consulted their mobile phones. They want to look like Anne Hathaway or Kerry Washington.

Performance Support 183

Performance Support Support Performance Association 183

Infopro Learning

APRIL 3, 2023

Training delivery means providing training to learners through various channels and formats, such as classroom training, virtual instructor-led training (VILT), eLearning, and on-the-job training. For example, a training program on customer service could use a forum where learners can share best practices and tips.

Roles 221

Roles Blended Learning Training Train 221

learnWorlds

MARCH 30, 2022

Before Adam started working at Slack, he worked as a Content Developer, Instructional Designer, Community & Customer Education Director for Optimizely, Checkr, Kasasa and Enspire Learning. Services: Curriculum/instructional design. Customer success & enablement. Customer service. Services: Customer success.

Expert 52

Expert Custom Education Social Networks 52

ProProfs

JANUARY 6, 2022

Virtual Classroom Software. It can help you achieve immediate results for learning & development teams. – Pricey for small teams. Uptale is an immersive eLearning solution for enterprises with customers in the automotive, healthcare, retail, and manufacturing industry. Support team is quick to respond.

Authoring Tools 52

Authoring Tools eLearning Tools Compliance Training Best eLearning 52

Elucidat

JULY 14, 2023

Getting everyone together in a classroom isn’t feasible. Unless it’s a virtual classroom, of course. However, rather than the content being assigned by a Learning and Development (L&D) team, the learner discovers the content for themselves. What support is available to help you and your team get up and running?

Compliance Training 52

Compliance Training Authoring Tools Platform Blended Learning 52

dVinci Interactive

JULY 20, 2015

Just as T-Mobile seeks to re-invent wireless service plans, David strives to re-invent training and performance support for their 22,000 customer service representatives. The T-Mobile Community provides informal learning and just-in-time information to help representatives effectively support customers.

Performance Support 100

Performance Support Virtual Classroom Performance Customer Service 100

Raptivity

SEPTEMBER 10, 2014

link] Bill Tucker in his article on Flipped Classrooms writes “Videos of lectures viewed prior to class make up what is now being coined the ‘Flipped Classroom.’ Classroom time now becomes the place to work through problems, advance concepts, and engage in collaborative learning. link] By Bill Tucker Winter 2012 Does it work?

Video 157

Video Raptivity Lecture Synchronous 157

Kapp Notes

JUNE 20, 2014

Until 2012, we were a 100% custom services shop designing large-scale curricula for things such as product launches, onbarding, product training, etc. Does it seem strange to them since it is not a typical classroom approach? What do you do, how long have you been around and what is your primary product?

Conversation 186

Conversation Games Blended Learning Corporate eLearning 186

Brilliant Teams

FEBRUARY 26, 2025

Traditional classroom-based methods are gradually being replaced by digital learning platforms , making way for a more engaging , flexible , and efficient training approach. Retail: Customer service training, product knowledge, and sales techniques. Our Custom eLearning Services 1.

Compliance Training 52

Compliance Training Diversity Training Custom eLearning Development Corporate eLearning 52

Jigsaw Interactive

NOVEMBER 24, 2021

Perhaps the biggest problem when it comes to teaching students virtually vs. in the classroom is that teachers spend years in college studying pedagogy and student teaching in person. Just like how newer teachers are less effective than experienced teachers in a traditional classroom. Of course, not.

Customer Service 52

Customer Service Quality Services Education 52

eLearning Brothers

NOVEMBER 15, 2017

You can now collaborate online with your team as you customize these training courses to your heart’s content. Our team of instructional designers, copywriters, graphic designers, and eLearning developers created this courseware to get training professionals 90% of the way to a course. Managing Customers. Managing Risk.

Courseware 107

Courseware Lectora Harassment Training Custom 107

Capytech

APRIL 28, 2021

We know that e-learning is part of digital transformation in many businesses, where you substitute classroom-based learning with e-learning alternatives. Crucially, you need your team to be on board with the strategy, and you need skilled staff both in the transition phase and when operating digitally. So, how can e-learning help?

Digital 115

Digital Business Help Cloud Computing 115

Knowledge Guru

JANUARY 31, 2018

You depend on training to help your employees make more sales, provide better customer service, avoid regulatory issues, and make fewer mistakes. For this reason, it’s important for employees to experience training on the actual job site and not just in the classroom. And oftentimes, there’s a lot at stake.

Blended Learning 190

Blended Learning Training Train Augmented Reality 190

KnowledgeCity

FEBRUARY 6, 2025

Think of it as an online classroom where instructors upload materials, learners complete courses, and progress is trackedall in one place. Heres how different stakeholders benefit from it: HR and L&D Teams can upload training materials, assign courses, automate enrollments, and track completions.

LMS 59

LMS Compliance Training Guide Offline 59

Learning Visions

MAY 7, 2014

The training team took a hard look at where and how they were adding value. They realized they needed to go beyond the classroom and get in to the workplace. Moving beyond comfort zones out of the classroom and getting closer to the business. They realized they needed to do something completely different.

Evalution 157

Evalution Effectiveness Case Study Kirkpatrick 157

Gyrus

MARCH 20, 2024

A brick and mortar classroom with the requisite infrastructure, trainee travel, and associated costs, upkeep and maintenance costs, trainer wages and remuneration, material hard copies, etc. Quickly creating such ninja teams of highly trained professionals for specific projects will yield good returns and uptick the training ROI.

ROI 130

ROI Blended Learning Association Learning Management System Metrics 130

CourseArc

APRIL 19, 2023

The voicebot at the other end of the customer service line gets you results, without waiting or push-button menus. But the first system to go straight from text to speech in the English language arrived in 1968, and was designed by Noriko Umeda and a team from Japan’s Electrotechnical Laboratory.

Text-to-Speech 235

Text-to-Speech Authoring Tools Voice Sound 235

Arlo Training & Events Software

NOVEMBER 3, 2024

For example, if you’re conducting a session on customer service skills, start with a prompt like, “What’s the hardest part of a customer interaction?” Tools like Zoom and Microsoft Teams make it easy to split participants into smaller groups, where they can engage deeply with specific questions or scenarios you provide.

Case Study 52

Case Study Activities Ideas Diversity Training 52

Paradiso

OCTOBER 24, 2023

It helps support teams address training barriers and challenges by providing a flexible, efficient, and accessible way to train agents without disrupting daily operations. It ensures that agents are well-prepared to deliver the service your customers expect. The good news is that call center training software offers a solution.

Authoring Tools 91

Authoring Tools Diversity Training Compliance Training Software 91

BrainCert

JUNE 19, 2023

Two commonly used tools in the realm of online education are video conferencing platforms and virtual classrooms. In this blog post, we will explore the differences between video conferencing platforms and virtual classrooms, helping educators make informed decisions about which tool best suits their instructional needs.

Virtual Classroom 52

Virtual Classroom Classroom Platform Video 52

Edume

DECEMBER 2, 2021

Its integration with Salesforce makes it easy to onboard new starters within the platform, and their Google Chrome extension is another easily accessible tool that’s ideal for dynamic teams. Who it’s best for : Sales-focused teams of any size who need quick answers in the flow of work.

microlearning 96

microlearning Platform Embed Customer Service 96

Fly Plugins

MARCH 26, 2024

An Enterprise LMS allows retailers to train their sales staff on product knowledge, customer service, visual merchandising, and sales techniques. Retailers can create and deliver onboarding courses that cover topics such as company culture, point-of-sale systems, inventory management, and customer service.

LMS 195

LMS Learning Management System Enterprise Compliance Training 195

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. Classroom training includes lectures, workshops, and group activities.

Case Study 91

Case Study LMS Customer Service Train 91

Arlo Training & Events Software

JANUARY 16, 2025

Customer Service Training: Simulated interactions with customers help train employees to handle various scenarios effectively. Sales and Product Demonstrations: Businesses use interactive videos to showcase products and services, allowing viewers to explore features or select use cases tailored to their needs.

Compliance Training 52

Compliance Training Blended Learning Examples Interactive 52

The Performance Improvement Blog

DECEMBER 16, 2015

Instructor-centered class (fact to face) – traditional classroom in which instructor controls the content and learning process. Instructor-centered class (virtual) – similar to classroom except instructor delivers instruction via the Web and class can be synchronous or asynchronous. to create an experience that is interactive and fun.

Simulations 100

Simulations Wiki Case Study Performance Support 100

eLearning Architect

FEBRUARY 11, 2016

Create a network of eLearning champions Most organisations will start an eLearning program with a small team. Most companies are hesitant to build a team of content developers and learning professionals until the concept has proved successful and you can demonstrate a return on investment. And they would be right.

Compliance Training 134

Compliance Training eLearning Strategy Corporate eLearning eLearning Consultant 134