CLO Magazine

MARCH 30, 2020

Research shows that a lack of diversity creates “group think” while diverse viewpoints result in more creativity and innovation. This $1,200 a year program paid off exponentially in practical innovations and in creating an atmosphere of engagement. 9: Build measurable and meaningful skills and actions for success.

Diversity Training 79

Diversity Training Case Study Metrics Micro-Learning 79

CLO Magazine

SEPTEMBER 10, 2024

In this Q&A series, we garner strategic insights, innovative approaches and challenges overcome from visionary leaders worldwide. CLO: What initially drew you to a career in learning and development, and how have your experiences evolved over the years? My career started in operations and product implementation.

Metrics 41

Metrics Blended Learning CLO Customer Service 41

CLO Magazine

SEPTEMBER 13, 2021

Sirtex didn’t have a huge budget for change, but Ruiz-Hau found innovative ways to engage employees in learning, coaching and performance management to drive a more connected and collaborative environment. The post Finding balance, driving results appeared first on Chief Learning Officer - CLO Media.

Diversity Training 76

Diversity Training Leadership Culture Behavior 76

CLO Magazine

OCTOBER 31, 2018

Meanwhile, global engagement is 83 percent — a leading industry score. Each program consists of a combination of online, offline, in-person, peer-to-peer, mentoring and coaching opportunities. We made decisions together, we worked together, we innovated together, we strategized together. Learning Inside and Out. Future Goals.

Global 85

Global Learning Customer Service Teams 85

CLO Magazine

JANUARY 10, 2013

Imagine a baggage handler accessing a job aid on his or her bag tag scanner or a copy machine service technician connecting via the machine interface to a live, virtual mentor. Ernst & Young has been recognized for its innovative use of QR codes accessing content via smartphones. Caroline C.

Authoring Tools 64

Authoring Tools Social Networks Blended Learning Webcast 64

Jay Cross's Informal Learning

SEPTEMBER 17, 2009

Since its faculty are no longer lecturers, Western Governors University has redefined their roles: For every 80 students, a PhD faculty member, certified in the discipline, serves as a full-time mentor. Multiple-choice tests are scored by computer, while essays and in-person evaluations are judged by a separate cadre of graders.

Open 40

Open Social Networks Scanning Content 40

CLO Magazine

FEBRUARY 14, 2013

Organizations with effective succession management processes can enjoy higher shareholder returns, greater profits, faster revenue growth, operating efficiency improvements, greater customer satisfaction and stronger overall employee engagement scores than those with less effective programs. Development plays a key role.

Ninth House 61

Ninth House PDI Diversity Training Leadership 61

Learnnovators

FEBRUARY 16, 2014

Join us on this exciting journey as we engage with thought leaders and learning innovators to see what the future of our industry looks like. Approximately 75% of the skills employees use on the job were learned informally through discussions with co-workers, self-study, mentoring by managers and similar methods. THE INTERVIEW: 1.

Performance Support 113

Performance Support Compliance Training Social Learning Ratio 113

CLO Magazine

MARCH 26, 2020

Further, employee engagement scores have gone up 6 percentage points. He developed an innovative learning method that integrates behavior role-modeling of talent management practices with the focus of getting people leaders to take action through needed conversations with direct reports. Michael Poll.

Management 44

Management Leadership Performance Support SumTotal 44

Learnnovators

FEBRUARY 17, 2014

Join us on this exciting journey as we engage with thought leaders and learning innovators to see what the future of our industry looks like. Approximately 75% of the skills employees use on the job were learned informally through discussions with co-workers, self-study, mentoring by managers and similar methods. THE INTERVIEW: 1.

Blended Learning 100

Blended Learning Performance Support Compliance Training Social Learning 100

CLO Magazine

NOVEMBER 28, 2018

The company was faced with learning and development challenges such as amplifying innovative industry-leading education and reaching a broader audience globally. The team also created the Global Services Associate Program — a recruitment, training and mentoring program to provide learning for the next generation of service professionals.

Technology 37

Technology Simulations Global Sales 37

CLO Magazine

AUGUST 21, 2013

• Customer trends and demands will affect innovation, price, delivery, quality and service? Will innovation, exceptional service or operating efficiency be paramount? The assessment scores show the level of capability across the various leadership characteristics. Interaction problems might be dealt with through mentoring.

Leadership 53

Leadership Develop Predictions Metrics 53

CLO Magazine

MAY 15, 2024

In this Q&A series, we garner strategic insights, innovative approaches and challenges overcome from visionary leaders worldwide. Our customer service score also continued to climb. The benefits are numerous, from better innovation to stronger employee engagement, to an elevated employee value proposition.

Sales 47

Sales Coaching Plateau Learning 47

CLO Magazine

APRIL 22, 2014

” The Road to County CLO Bruny’s journey to the county was circuitous. In 2003, he was appointed to the county’s newly created CLO position, and became director for the county’s Center for Organizational Excellence. In 2013, the average pre-test score was 71 percent; the average post-test score was 93 percent.

Internationalization 39

Internationalization Liability Simulations Quality 39

CLO Magazine

DECEMBER 13, 2017

In 2015, CEO Barclay Berdan challenged each leader at Texas Health Resources to identify ways that they could make their functions more affordable, innovative and reliable. Since the program began survey scores showed a significant uptick. Vice President, Chief Learning Officer, Texas Health Resources. Kavita Kurup. Cherie Matthews.

Strategy 36

Strategy Leadership Blended Learning Consulting 36

CLO Magazine

FEBRUARY 13, 2017

– Over the years, he’s learned that when companies are in a state of transition, that’s often the most opportune time to do innovative work. These learning engagements are recorded and quantified, yielding a score that represents how much employees know. That’s really how innovation happens. That aspect doesn’t scare me.”.

Association Learning Management System 45

Association Learning Management System Diversity Training Metrics Reputation 45

CLO Magazine

MAY 27, 2021

In addition, many articles discussed employees missing seeing coworkers face-to-face and the lost innovation from the casual encounters. In the past, the manager was a mentor and guide. Engagement scores would be one measurement, but it still gives an incomplete picture.

Metrics 101

Metrics Management Coaching Behavior 101

Jay Cross's Informal Learning

FEBRUARY 17, 2009

Through their presentations at conferences, Allison Rossett, Elliott Masie, Gloria Gery, and scores of other awesome teachers have shaped the thinking of the greater learning and development community of practice. I’ve learned a whale of a lot from these events over the last twenty years. Too many activities packed into a short time.

Conference 36

Conference Authoring Tools Diversity Training Compliance Training 36