CLO Magazine

SEPTEMBER 7, 2016

One of the biggest challenges associated with mentoring programs is keeping executives and employees invested. When she was hired in 2013, one of her first mandates was to breathe new life into the mentoring culture. That’s one of the key benefits of formal versus informal mentoring programs, she said.

Mentoring 32

Mentoring Newsletter Network Program 32

CLO Magazine

SEPTEMBER 11, 2020

She did a short stint as an executive recruiter, and then her college mentor helped her land a job at Staples. During that time Staples’ customer satisfaction scores increased by almost 1,000 basis points. “It The post A chief of learning and positive thinking appeared first on Chief Learning Officer - CLO Media.

Compliance Training 105

Compliance Training Leadership Learning Culture 105

CLO Magazine

APRIL 5, 2019

To be sure, value remains in quantitative scoring (i.e., on a 1-to-5 scale) but the real improvement among company leaders comes from drilling down a few levels deeper to determine not just an overall score but an individual’s strengths and opportunities.

Coaching 59

Coaching Score CLO Mentoring 59

CLO Magazine

DECEMBER 13, 2017

As a result of GPS, Western Union posted a 42-point increase in Net Promoter Score over the traditional review process and reported greater effectiveness in managers, higher engagement and better quality relationships and feedback. One measure of actively disengaged employees dropped 9 percent in one year. Patrick Chenot.

Management 65

Management Director Performance Support Leadership 65

CLO Magazine

FEBRUARY 3, 2011

Offering online mentoring and learning opportunities will allow employees of all generations and levels in the organization to collaborate, learn and share ideas more easily. In one company, online collaboration can be as simple as e-mail, document sharing or popular social media sites such as Facebook.

Collaboration 68

Collaboration Social Networks Simulations Online Learning 68

CLO Magazine

NOVEMBER 2, 2018

And they hold managers at all levels accountable for improving their leading-indicator scores. They might abdicate their leadership by never coaching or mentoring women, or by never meeting with women without a witness. Below are a few of these skills to consider: How to mentor and coach all of your employees.

Sexual Harassment Training 57

Sexual Harassment Training Harassment Training Confidentiality Behavior 57

CLO Magazine

SEPTEMBER 17, 2018

Gregory pointed to an experienced successful attorney in a large global corporation who scored high on the diligence scale. However, in one research study on stock traders, high bold scores predicted success in that role. “In The post Shining Light on The Dark Side appeared first on Chief Learning Officer - CLO Media.

Coaching 70

Coaching Assessment CLO Behavior 70

CLO Magazine

JANUARY 18, 2019

In the first case, when individuals are splashing their “moments,” updates, preferences and all manner of information in prose and video across social media, the privacy regulations become almost silly. That’s ironic given what most undergrads are willing to share on social media. Backed by a grant from the Andrew W. Arum is right.

Privacy 48

Privacy Social Media Media CLO 48

CLO Magazine

MARCH 30, 2020

For our recruiting processes: nameless résumés, recruit in more diverse colleges, more mentoring, teach unconscious bias awareness to my team, increase diversity of recruitment team. The post Let’s get real about unconscious bias appeared first on Chief Learning Officer - CLO Media.

Diversity Training 79

Diversity Training Case Study Metrics Micro-Learning 79

CLO Magazine

OCTOBER 31, 2018

Meanwhile, global engagement is 83 percent — a leading industry score. Each program consists of a combination of online, offline, in-person, peer-to-peer, mentoring and coaching opportunities. The post Telus About Your Global Learning appeared first on Chief Learning Officer - CLO Media. Learning Inside and Out.

Global 85

Global Learning Customer Service Teams 85

CLO Magazine

SEPTEMBER 13, 2021

Global Employee Net Promotor Scores (eNPS) increased from +23 in 2019 to +27 in 2020 overall, along with significant spikes in APAC, where eNPS increased from -25 in 2019 to 0 in 2020 (a 25-point increase) and in EMEA it went from -11 in 2019 to +3 in 2020. “There were a lot of ‘aha’ moments,” she says.

Diversity Training 76

Diversity Training Leadership Culture Behavior 76

CLO Magazine

JANUARY 10, 2013

Imagine a baggage handler accessing a job aid on his or her bag tag scanner or a copy machine service technician connecting via the machine interface to a live, virtual mentor. The CLO role is shifting from a learning mindset around a curriculum to a mindset of developing a highly proficient workforce to support the business.

Authoring Tools 64

Authoring Tools Social Networks Blended Learning Webcast 64

CLO Magazine

NOVEMBER 21, 2016

The goal was to equip leaders to lead change by serving as teachers and mentors and to equip employees with the skills to support the GGP in their unique roles. The Growing Newell Hub got a score of 4.84 The program takes eight weeks for each employee to complete. out of 5 for delivery and user interaction, and 4.81 Andie Burjek. .

Innovation 32

Innovation Technology Simulations Agile 32

Learnnovators

FEBRUARY 16, 2014

Equally, with the rise and rise of social media, it’s almost inevitable that the ‘20’ will become more important as a channel for learning. Approximately 75% of the skills employees use on the job were learned informally through discussions with co-workers, self-study, mentoring by managers and similar methods.

Performance Support 113

Performance Support Compliance Training Social Learning Ratio 113

CLO Magazine

DECEMBER 5, 2016

The goal was to equip leaders to lead change by serving as teachers and mentors and to equip employees with the skills to support the GGP in their unique roles. The Growing Newell Hub got a score of 4.84 The program takes eight weeks for each employee to complete. out of 5 for delivery and user interaction, and 4.81 Andie Burjek. .

Innovation 32

Innovation Technology Simulations Agile 32

CLO Magazine

JULY 26, 2016

Pokémon GO” uses all the traditional game tropes of leveling up and player scores. It’s not your typical social game where people sit secluded in a basement and text chat, share high-scoring lists, or fight each other. A mentor could guide a technician remotely through a product installation or repair.

Augmented Reality 32

Augmented Reality Help Blended Learning Simulations 32

CLO Magazine

MARCH 26, 2020

Further, employee engagement scores have gone up 6 percentage points. Leaders were being asked to do more with less and had fewer potential peer mentors to provide them guidance. The post The Talent Management Award appeared first on Chief Learning Officer - CLO Media. Michael Poll. Director Talent Development, AbbVie.

Management 44

Management Leadership Performance Support SumTotal 44

Learnnovators

FEBRUARY 17, 2014

Equally, with the rise and rise of social media, it’s almost inevitable that the ‘20’ will become more important as a channel for learning. Approximately 75% of the skills employees use on the job were learned informally through discussions with co-workers, self-study, mentoring by managers and similar methods.

Blended Learning 100

Blended Learning Performance Support Compliance Training Social Learning 100

CLO Magazine

NOVEMBER 28, 2018

The team also created the Global Services Associate Program — a recruitment, training and mentoring program to provide learning for the next generation of service professionals. The post The Technology Award appeared first on Chief Learning Officer - CLO Media. Now, they learn through recorded videos within modules.

Technology 37

Technology Simulations Global Sales 37

CLO Magazine

MAY 15, 2024

Our customer service score also continued to climb. What game-changing advice would you offer if you could go back in time and mentor your younger self? The post Learning Insights: Justin Schakelman leads the charge for strategic L&D appeared first on Chief Learning Officer - CLO Media. Speak truth to power.

Sales 47

Sales Coaching Plateau Learning 47

CLO Magazine

NOVEMBER 28, 2018

To ensure the company can sustain that trajectory, Elizabeth Collins-Calder and team created the Leadership Accelerator Series and Emerging Talent Series to strengthen the company’s pool of capable leaders by focusing on three things: alignment to business priorities, skill development and mentoring nationally.

Business 32

Business Sales Consulting Global 32

CLO Magazine

AUGUST 28, 2020

The individual consistently had the “ firewall five ,” the highest score an enlisted member could receive. Feedback mentors : The lines can blur between coaches, mentors, advisers and bosses. Feedback mentors provide much needed divergent thought. . As leaders, our job is to effectively communicate.

Communication 92

Communication Conversation Mentoring Leadership 92

CLO Magazine

MAY 27, 2021

In the past, the manager was a mentor and guide. Engagement scores would be one measurement, but it still gives an incomplete picture. The post COVID-19 didn’t challenge managers, it exposed them appeared first on Chief Learning Officer - CLO Media. They used their skill, knowledge and experience to develop the team.

Metrics 101

Metrics Management Coaching Behavior 101

CLO Magazine

MARCH 27, 2019

Additionally, try to set up another method, such as a buddy system assigned during training or peer mentor/mentee pairs. Also consider small, informal methods of reward, such as a team lunch or casual Friday for the department with the highest performance or results scores after training. Taking the First Step.

Evalution 63

Evalution Kirkpatrick Metrics Performance Support 63

CLO Magazine

SEPTEMBER 9, 2019

Like me, you came into this job not from a learning and development background but more from a media and journalism background. I really enjoy selecting the profiles and getting to read about these CLOs that go on the cover of all of our issues. Ashley: I mean, before I came to CLO I pretty much didn’t know anything about CLOs.

Kaplan 37

Kaplan Trust Services Teams 37

CLO Magazine

AUGUST 28, 2019

” So when you look at that and we used to see it in the CLO sample. Mike: We used to ask CLOs year over year what are you investing in? So this is different than a mentor. The Net Promoter Score’s really good. Mentoring programs. Formal mentoring. We have a lot more. Just kidding.

Strategy 44

Strategy Podcasts Podcasting Podcaster 44

Jay Cross's Informal Learning

FEBRUARY 17, 2009

Through their presentations at conferences, Allison Rossett, Elliott Masie, Gloria Gery, and scores of other awesome teachers have shaped the thinking of the greater learning and development community of practice. I’ve learned a whale of a lot from these events over the last twenty years. Response 2 Not enough time to meet people.

Conference 36

Conference Authoring Tools Diversity Training Compliance Training 36