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Mastering Customer Service Training: Strategies That Actually Work

Infopro Learning

This blog will show you how to create a culture that puts customers first and drives satisfaction, use data to create training programs that improve performance, help your team develop both technical and soft skills, and increase customer satisfaction scores measurably. This will build client loyalty and lead to long-term success.

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Free learning & development webinars for April 2022

Limestone Learning

PT: Community Member Showcase Join TLDCast’s crowdcast as they feature Nicola Vegiopoulos, Learning Consultant of Digital Content at Sarorius Stedim Biotech, a leading partner of the biopharma industry. During this webinar, you’ll understand: How culture and engagement changes as a company grows. Wednesday, April 6, 2022, 9 a.m.–10

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What Makes an Effective Learning Culture at Non-profits?

Infopro Learning

To foster a culture where learning is the norm, not the exception, non-profit organizations must remove the obstacles to learning and promote risk management, feedback, and reflection. The pressure to create an effective learning culture in non-profits comes in the aftermath of trending methods adopted by other industries.

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Competency-Based Training: The Ultimate Guide to Building a Skilled Workforce

Ninja Tropic

For instance, a customer service representative maTo effectively support customer interactions, it is essential to proficiently operate a Customer Relationship Management (CRM) system, handle customer complaints skillfully, and utilize data analysis tools to assess customer feedback.

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5 L&D Practices to Avoid Pitfalls in Technological Workplace Shift

Infopro Learning

The previous two years have seen tremendous technical and economic shifts across most industries. In essence, they must foster a learning culture that accentuates good leadership, key talent acquisition, employee upskilling, coaching, and more. Foster Collaborative Learning Culture.

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3 Strategies to Fuel Your Leadership Pipeline (Video)

Infopro Learning

Given the VUCA* culture we have today (which is only likely to accelerate), each organization needs to create a roadmap for leadership pipeline competencies that reflects what success will look like in 10, 15 and 20 years for its talent, geographies and industry – no easy task. Support leaders and professionals at every level.

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Still Too Much Reliance on Instructor-Led, Event-Based Employee Training

The Performance Improvement Blog

According to the 2013 State of the Industry report from ASTD , instructor-led programs continue to be the primary method for training and developing employees. EQMentor lists seven reasons for the failure of traditional, instructor-led training and why alternative methods, such as mentoring and coaching, are needed.

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