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Mastering Customer Service Training: Strategies That Actually Work

Infopro Learning

Do you want to transform your customer service team into a powerhouse of excellence? The key lies in creating effective customer service training that delivers measurable results. Many organizations have trouble designing effective customer service training programs. Essential Customer Service Skills for Success 1.

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eLearning That Works for Remote Sales Teams

Hurix Digital

Main Approaches for Virtual Training Solutions for Your Remote Sales Force eLearning Strategies Webinars 1-2-1 Coaching Why Does Sales Enablement Using Online Training for Your Remote Sales Force Matter? 1-2-1 Coaching This technique works for advanced sales reps. This shift enhances sales productivity across varied work settings.

Sales 52
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Finance Training Programs to Improve Sales Proficiency

Infopro Learning

Like any other industry, technology has completely changed the game for sales professionals working in Finance organizations. Sales teams working in the Finance industry must also acquire relevant skills to anticipate the ever-evolving customer and market needs. Getting new prospects despite slower traffic. Consultative Prospecting.

Sales 419
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Implementing AI in Managed Learning Services: Trends and Benefits

Infopro Learning

This not only highlights the growing interest in AI but also the immense potential it holds for the future of learning and development as well as the Managed Learning Services (MLS) providers. Read ahead as we explore AI’s exciting trends, benefits, and challenges in the dynamic managed learning services world.

Services 221
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Competency-Based Training: The Ultimate Guide to Building a Skilled Workforce

Ninja Tropic

For instance, a customer service representative maTo effectively support customer interactions, it is essential to proficiently operate a Customer Relationship Management (CRM) system, handle customer complaints skillfully, and utilize data analysis tools to assess customer feedback. Want to build a high-performing workforce ?

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Product Knowledge Training: Creating and Implementing a PKT Plan

Infopro Learning

Quality service is one of the critical factors today’s consumers consider before making a purchase. One of the most common complaints customers have today is that the customer service representatives that they talk to do not know enough about the organization’s offerings to answer their questions. Step 2: Designing.

Knowledge 380
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The Shape of Global Workplace Learning 2020: An Interview with Sriraj Mallick, President, Infopro Learning

Infopro Learning

Features like AI-enabled recommendation engine or a learning coach is not a ‘good-to-have’ capability in your Learning Platform but a ‘must have’ now. And, that I believe, is the greatest achievement within the learning industry – L&D is becoming accountable for bringing in business benefits. Watch this space for updates!

Global 369