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Business Benefits of Customer Service Training Programs

Infopro Learning

Investing in customer service training is one of the best ways to increase customer retention and upscale customer satisfaction. But why are customer service training programs essential, and how can they benefit your business? Importance of Effective Customer Service Training. Let us dive in. Positive word of mouth.

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Focusing on Outcomes with Managed Learning Services

Infopro Learning

With the onset of the COVID-19 pandemic in 2020 and its propagation in 2021, Learning and Development (L&D) became paramount for the survival and growth of a company. External managed learning service providers bring in varied resources that organizations usually struggle to develop in-house. Benefits of Managed Learning Services.

Services 419
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Simplifying L&D Efforts with Managed Training Services

Infopro Learning

Companies are relying on their intangible assets—skilled employees, exceptional leaders, and knowledge. The idea of partnering with managed learning service providers is the potential solution to deal with such challenges related to learning and development activities. Saves Time. Leverage High-Quality Learning Solutions.

Services 419
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Customer Service Training Mistakes to Avoid

Infopro Learning

One of the most effective tools your company can utilize to improve customer experiences is your customer service training programs. Effective customer service training can significantly improve the quality of service your organization’s employees provide. Learning should be a continuous process.

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Localization: Revolutionize Your Global Content Strategy

Speaker: Zak Haitkin, Localization Manager

Localizing your content will show your commitment to improving company culture, and how much you genuinely value your customers, employees, and their experiences. If you’re addressing customer needs in ways they fully understand and are comfortable with, customers are more likely to buy into your product or service.

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Training Remote Workforce: Can Managed Learning Services Help?

Infopro Learning

If you have considered outsourcing your training needs a managed learning services partner might give you the advantage you are looking for. What are Managed Learning Services Vendors? A managed learning services company specializes in providing end to end L&D services. How are they Different? Final Note.

Services 419
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Optimizing eLearning through Custom Content Development Outsourcing in 2023

Infopro Learning

To ensure a successful outsourcing experience, it’s crucial to follow a set of steps that will help you identify the right service provider, define your eLearning needs, and develop an effective communication strategy.

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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.