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4 Types of Customer Service Training Methods

Infopro Learning

Why is Customer Service Training So Important? Customer service can greatly impact the success and perceptions of your organization. Great customer service can help you attain new business and maintain relationships with loyal customers. This is why customer service training is important.

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Identifying the Right Product Knowledge Training Methodology for Your Business

Infopro Learning

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. One of the top customer service complaints is that employees did not know enough to help them with their queries. Learning library.

Knowledge 410
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Why Chief Learning Officers Should Care About Learning Experience

Infopro Learning

Around the world, customers – irrespective of the service they consume – expect their experience to be consistent, personalized, responsive, and convenient. Create Learning Journeys, Not Events. Match the Demands of Today’s Learners, Or Someone Else Will. Learners are no different. Learners have Four Expectations.

Metrics 472
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How to leverage Product Knowledge Training for Increased Sales

Infopro Learning

This is one of the many reasons why improving customer service is a high priority for many modern organizations. However, providing quality customer service now requires that your sales reps know more than just facts and features. We recently assisted a leader in the internet industry improve the performance of their sales team.

Sales 419
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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

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How to Easily Create Powerful Customer Education

Spark Your Interest

And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service. This is the second in a series on customer training so you can create a powerful customer education program for your organization. What is Customer Education?

Education 232
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How to Select the Most Suitable Training Delivery Partner

Infopro Learning

Another factor you should consider when looking for a training delivery partner is whether they have the ability to create customizable training. AI enhanced training programs are able to adapt and create custom learning paths for individual users. Do They Offer Advanced Tools and Support Services?