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How to Create a Successful Customer Service Training Program

Infopro Learning

Customer service is an age-old necessity for any business and will continue to be for the foreseeable future. Implementing customer service training programs is a sure-fire way to ensure that your organization’s customer service team provides outstanding services. Understand Your Customers.

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Customer Service Training Mistakes to Avoid

Infopro Learning

One of the most effective tools your company can utilize to improve customer experiences is your customer service training programs. Effective customer service training can significantly improve the quality of service your organization’s employees provide. Using a One-Size-Fits-All Approach.

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The Benefits of Outsourcing Your Learning Administration Services

Infopro Learning

They are tackling the new challenges created by the disruptive marketplace. What are Learning Administrative Services? There are five different areas a learning administrative services company can assist you with. An administrator can focus on working out the finer details while you handle the bigger picture items.

Outsource 322
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Scale Your L&D Organization in the Moment of Need with Managed Learning Services

Infopro Learning

Here, we’ll discuss the evolution of employee development and how managed learning services can keep your L&D engine at top speed as your organization grows. It is now that various solutions like Learning Management Systems (LMS) and Smartphones have come into the picture that offer flexibility. Enter Managed Learning Services.

Services 280
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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

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How to transform face-to-face training into digital eLearning

eLamb

Utilise video Video streaming services are extremely popular when it comes to blended learning. Fortunately, there are royalty-free photography sites where you can find pictures. It can help you to create, maintain, deliver, and track the content you use for your classes. For beginners, we recommend Rise to start with.

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Storyline Accessibility and Mayer’s Principles

Scissortail's Learning Nest

I’ll share a few techniques I use for creating Storyline courses so they’re more accessible to users with disabilities. The Multimedia and Redundancy Principles Mayer’s research has found that people learn better through words and pictures than through words alone or pictures alone. Live and learn.)

Slides 111
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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.