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Mastering Customer Service Training: Strategies That Actually Work

Infopro Learning

This blog will show you how to create a culture that puts customers first and drives satisfaction, use data to create training programs that improve performance, help your team develop both technical and soft skills, and increase customer satisfaction scores measurably.

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eLearning Content Strategy for Safety Industry in Australia

Brilliant Teams

This could include general workplace safety , hazard identification , emergency procedures , or industry-specific safety protocols. Customised eLearning content also allows you to incorporate your organisation’s branding, culture, and values into the training, creating a more cohesive and engaging learning experience.

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Improving Safety Training in Manufacturing with GyrusAim LMS: A Guide to Reducing Incidents

Gyrus

Enhanced Employee Morale A strong safety culture fosters a sense of security among employees. This immersive approach helps employees practice their responses to emergencies or hazardous situations in a controlled environment. Scenario-based training modules simulating emergency situations.

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Deep Dive: New Tech Skills

Upside Learning

When technologies emerge, there’s little time to take advantage of them. Similarly, those involved in experimentation should be regularly surveyed to discern what skills they anticipate becoming important. Just as the rapid rate of capability growth in Gen AI was unprecedented, other such revolutions are likely.

Skills 147
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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

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Training Strategies to Help Global Capability Centers Scale Effectively

Upside Learning

A recent survey revealed that more than 60% of GCCs find it challenging to align their training programs with both local and global strategies. But without the appropriate plans in place, GCCs could find it difficult to manage the challenges of expanding their operations across several regions while preserving a unified corporate culture.

Global 162
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Phase 1: Making It Matter with Learning Impact

Upside Learning

This means conducting focus group discussions to collect information from employees, leaders, existing reports, performance data, and even culture audits. What cultural or systemic issues might affect learning? Use interviews, surveys, and existing data to surface patterns and barriers.