Remove Culture Remove Methods Remove Picture
article thumbnail

How to Create a Successful Customer Service Training Program

Infopro Learning

can help you to get a clear picture of your workforce’s existing scenario. Leverage a Mix of Different Learning Methods. Using different learning methods to train your staff is a great way to ensure that your training is successful and that your team actively engages with it until completion. Final Thoughts.

article thumbnail

I’m Glad Millennials Scare Learning and Development – Part 3

Association eLearning

One common method is “The 5 Whys.” What was once a culture of glossing over problems transformed into a collaborative problem-solving environment. In the big picture, Learning and Development exists to address performance gaps and business goals. This boils down to problem solving and “detective work.” The five isn’t literal.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Things You Can Do to Boost Your Cultural Agility

eLearning Brothers

Previously, I introduced some of the challenges that instructional designers face when designing for cultures that are very different from their own. One way that you can develop this skill is by developing your level of cultural agility—that is the competency that allows you to perform well in various and unfamiliar cultural contexts.

Agile 0
article thumbnail

Phase 1: Making It Matter with Learning Impact

Upside Learning

Illuminate Insights Lets understand the bigger picture. This means conducting focus group discussions to collect information from employees, leaders, existing reports, performance data, and even culture audits. What cultural or systemic issues might affect learning? Now its time to dive deeper into the organizations ecosystem.

article thumbnail

12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

article thumbnail

Strategies for Transformational HR practices in 2021

Infopro Learning

Make sure your employees understand the big picture—vision, mission, and success plan—of the organization as well as the part they play in your company’s collective success. You may reconsider improvising your internal communication methods or workforce management tools. Encouraging open communication at the workplace. The Road Ahead.

article thumbnail

Skill Assessment

Upside Learning

Skill assessment is essential for aligning employee skills with organizational needs, but it presents unique challenges—particularly in a constantly evolving industry landscape where traditional methods may no longer suffice. Let’s explore how to navigate these complexities and build a more accurate picture of workforce skills.