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Infopro Learning
FEBRUARY 24, 2023
Outsourcing custom eLearning development in 2023 is a smart move for organizations that want to stay ahead by providing effective and engaging employee training programs. The benefits of outsourcing custom eLearning development include access to expert knowledge, cost savings, and the ability to scale up or down as needed.
Upside Learning
NOVEMBER 6, 2024
This gap in training can directly impact on customer service, sales, and operational efficiency. Those are: Customer Expectations: In the highly competitive market of today, the consumers expect to have a very personalized, seamless experience across all touch points.
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Infopro Learning
MAY 30, 2025
Do you want to transform your customer service team into a powerhouse of excellence? The key lies in creating effective customer service training that delivers measurable results. Many organizations have trouble designing effective customer service training programs. Essential Customer Service Skills for Success 1.
LearnDash
DECEMBER 19, 2024
We love seeing successful customer stories! Check out our add-ons to customize your course for your needs. They sought to create a thriving community for students that offered flexibility, reporting, scalability, and community integration. If you find yourself in a similar situation, you can transform your brand with LearnDash, too.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success.
Infopro Learning
OCTOBER 28, 2021
Investing in customer service training is one of the best ways to increase customer retention and upscale customer satisfaction. But why are customer service training programs essential, and how can they benefit your business? Importance of Effective Customer Service Training. High customer retention rates.
Upside Learning
NOVEMBER 19, 2024
Customization: Modules tailored to specific skills ranging from technical prowess to customer interaction. Software Skills: They include customized modules on OSS (operations support systems) and BSS (business support systems) to help students diagnose and optimize network operations.
Advertiser: Skilljar
In this eBook, we will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings.
Advertiser: Skilljar
Even if you don’t have a formal program in place, customer onboarding is already happening at your organization. The question is, are you dictating it and guaranteeing a great experience? If not, this guide can help.
Advertiser: Skilljar
Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!
Each company’s training needs are different – this eBook will help you navigate the waters of custom and off-the-shelf training content. Soon, you’ll have both resources and applicable knowledge to continue your training journey.
Speaker: Sandi Lin & Linda Schwaber-Cohen
In this webinar, Skilljar CEO Sandi Lin shared learnings from Skilljar's recent study and her insights on the state of Customer Education. Sandi and Linda dug into key findings so you can benchmark against industry trends and understand how your strategy and metrics compare.
Speaker: Tammy Rutherford, Ian McConnell
You invest a lot of time and energy into building training courses for internal use and for your customers and partners. With Rustici Software’s Content Controller, Alarm.com easily shares courses across various platforms, has deeper insights into customer behavior, and scales programs beyond teams, companies, and time zones.
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Taking on development of a custom eLearning project is an exciting opportunity for a learning and development manager. It’s the chance to create content that is uniquely suited to meet organizational needs and perhaps push the boundaries of design and delivery models. We’ve all experienced pain points in this type of complex project.
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