article thumbnail

Achieving Retail Excellence Through Custom eLearning Solutions

Upside Learning

That means reduced productivity, increased turnover, and lost growth opportunities. This gap in training can directly impact on customer service, sales, and operational efficiency. It ranges from excellent customer service to effective communication and also high-quality product and service knowledge.

article thumbnail

Mastering Customer Service Training: Strategies That Actually Work

Infopro Learning

Do you want to transform your customer service team into a powerhouse of excellence? The key lies in creating effective customer service training that delivers measurable results. Many organizations have trouble designing effective customer service training programs. Essential Customer Service Skills for Success 1.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

L&D Trends, Time Estimates: ID and eLearning Links 3/2/2021

Experiencing eLearning

The chart below shows how the 264 respondents identified which types of training products they develop and the minimum, maximum, and average times it took to create each. While following folks on social media can be a good way to discover new things and to interact with others, RSS gives you control and customization over what you see.

article thumbnail

How to Improve Employee Productivity with an LMS

Gyrus

How to Improve Employee Productivity with an LMS GyrusAim LMS GyrusAim LMS - Reliable and Responsive Learning Platform Home Blogs How to Improve Employee Productivity How to Improve Employee Productivity with an LMS Adriann Haney Sr.

article thumbnail

How Intent Data Helps Marketers Convert A-List Accounts

By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.

article thumbnail

5 Tips to Create a Customer-Centric Consulting Organization

Infopro Learning

The most successful businesses prioritize their customer’s needs before, during, and after the sale by offering exceptional service. Building a customer-centric culture within an organization requires an added effort to provide more than just good customer service. Get Everyone Involved.

article thumbnail

Custom eLearning Solutions for Telecom & IT

Upside Learning

Customization: Modules tailored to specific skills ranging from technical prowess to customer interaction. Software Skills: They include customized modules on OSS (operations support systems) and BSS (business support systems) to help students diagnose and optimize network operations.

article thumbnail

How to Overcome the Pain Points of Your CRM

The promise of a CRM ( customer relationship management ) led organizations to believe each could digitally transform its businesses through tracking touchpoints throughout the buyer’s journey. When used effectively, a CRM can be the lifeblood of your sales team – keeping everyone organized, efficient, and at peak productivity.

article thumbnail

What We Learned From Our Own Data-Driven ABM Strategy

In just 90 days, we were able to increase our pipeline by 114% and the customer base for this particular product by 30%. talking points, we thought it would be more helpful to examine an ABM program that ZoomInfo executed.

article thumbnail

2024 State of Customer Education Report

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success.

article thumbnail

The Better Way to Onboard Customers

Speaker: Skilljar Experts

Here at Skilljar, we’ve learned a thing or two about onboarding, both by crafting our own experience, and by collaborating with the best Customer Education professionals in the world. Join Skilljar's all-star team of onboarding pros for this next webinar featuring: Sara Robba, Director, Customer Success.

article thumbnail

6 Tips for Reducing the Complexity of Custom eLearning Development

The executive team is reporting that, with the latest hiring initiative 6 months ago, productivity has taken a dive. You are the head of Learning and Development at a large manufacturing company that employs over 3,000 people. They are placing the blame on poor training.

article thumbnail

Localization: Revolutionize Your Global Content Strategy

Speaker: Zak Haitkin, Localization Manager

The pinnacle of success for any business is ultimate customer and employee gratification. Localizing your content will show your commitment to improving company culture, and how much you genuinely value your customers, employees, and their experiences. The strategies you can employ to launch a successful localization project.

article thumbnail

Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage and financial stability!

article thumbnail

Going to Market Smarter in the New Economy

The fight to find new customers and retain existing ones is the biggest business challenge for many companies. To succeed, you must change the way you conceive and build new products as a digital business. Technology will continue to play a part in fostering buyer allegiance and building brands in the “new normal.”