Ninja Tropic

APRIL 2, 2025

For instance, a customer service representative maTo effectively support customer interactions, it is essential to proficiently operate a Customer Relationship Management (CRM) system, handle customer complaints skillfully, and utilize data analysis tools to assess customer feedback.

Compliance Training 52

Compliance Training Diversity Training Skills Guide 52

Infopro Learning

OCTOBER 28, 2021

Investing in customer service training is one of the best ways to increase customer retention and upscale customer satisfaction. But why are customer service training programs essential, and how can they benefit your business? Importance of Effective Customer Service Training. High customer retention rates.

Customer Service 489

Customer Service Services Custom Program 489

Infopro Learning

MAY 21, 2021

Customer experiences have a significant impact on factors that directly affect revenue. They influence purchasing decisions, customer loyalty, and brand perception. It was recently found that improvements in customer experiences can lead to as much as a $1 billion increase over three years (1). Infrequent Content Updates.

Customer Service 418

Customer Service Services Custom Compliance Training 418

Experiencing eLearning

AUGUST 8, 2023

Character images and other illustrations unDraw – Open source illustrations for any idea Image library that you can easily customize. This isn’t a huge library, but you can download them as SVGs and customize the images. These characters might work in some scenarios, but they don’t have facial expressions.

Images 419

Images Udutu PNG SCORM 419

Infopro Learning

APRIL 11, 2025

Ways AI + Transforms Corporate L&D Initiatives Personalized Learning at Scale One of the most significant benefits of AI in MLS is the ability to customize the learning experience for every employee. Using performance reviews, job roles and learner preferences, AI can tailor training to maximize engagement and retention.

Corporate Learning 221

Corporate Learning Services Games Management 221

Experiencing eLearning

MAY 11, 2021

Pixar in a Box : Free course from Khan Academy about how Pixar makes films Amazon Lex : Chatbot tool where you can quickly build a chatbot using templates and parameters Marker.io : Review websites, add comments, and draw on the screenshots to mark the exact problem. Nick also shared the Remove.bg site, which removes backgrounds from images.

eLearning Consultant 474

eLearning Consultant Conference eLearning Tools Images 474

Experiencing eLearning

JUNE 18, 2019

If you want a job creating soft skills training, create customer service samples. Most prospective employers or clients won’t watch longer than a few minutes anyway. Focus on Your Intended Audience. Target your desired audience. If you love software training, create that kind of samples. Soft Skills & Business Training.

Portfolio 85

Portfolio Examples Sample Ideas 85

Experiencing eLearning

AUGUST 18, 2020

For example, a client might ask you for training on “quality customer service” or “better communication between nurses and patients.” “Quality customer service” might mean cashiers asking customers if they found everything they were looking for and calling for someone to get it if they missed something.

Behavior 493

Behavior Analysis Simulations Photo 493

Infopro Learning

SEPTEMBER 28, 2020

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. One of the top customer service complaints is that employees did not know enough to help them with their queries.

Knowledge 410

Knowledge Productivity Blended Learning Product 410

Gyrus

OCTOBER 1, 2024

Types of Data Available in LMS Systems According to our 2024 Customer Education Benchmarks & Trends report —in which we commissioned Forrester to survey 300 education leaders at the director level or above—80% of high-success organizations consider “access to multiple types of data” important to running a successful customer education program.

Analytics 162

Analytics LMS Metrics Compliance Training 162

Gyrus

AUGUST 15, 2024

Regularly review and assess the impact of data practices to ensure LMS software security. Ensure Data Accuracy : Define clear data goals, choose appropriate data sources and methods, and regularly clean and verify data. Balance Data Privacy and Analytics : Collect only necessary data and be transparent about your data collection policies.

Analytics 147

Analytics Metrics LMS Compliance Training 147

Paradiso

NOVEMBER 19, 2024

By offering data-driven insights—like performance metrics and skill gaps—AI helps L&D teams design more effective, customized training strategies that resonate with each learner. Customized Training Paths: Once skill gaps are identified, AI helps create personalized learning paths for each employee.

Corporate Learning 172

Corporate Learning Corporate eLearning Diversity Training Association Learning Management System 172

Experiencing eLearning

MAY 21, 2019

Front End Analysis: 9% Instructional Design: 13% Storyboarding: 11% Graphic Production: 12% Video Production: 6% Audio Production: 6% Authoring/Programming: 18% QA Testing: 6% Project Management: 6% SME/Stakeholder Reviews: 6% Pilot Test: 4% Other: 1%. If I’m creating a custom template and a lot of graphics, this should be 66.

eLearning Developer 430

eLearning Developer Develop eLearning Storyboard 430

Experiencing eLearning

MARCH 1, 2022

You just pick the characters and background, enter the dialog and reply options, and the scenario is ready to review. However, you can upload your own backgrounds if you want something more customized. You can customize the colors to match the brand, but the fonts and font size are not editable. Drag-and-drop connections.

Simulations 444

Simulations Score eLearning Tools RSS 444

LearnDash

JUNE 25, 2024

The answer lies in crafting a fully customized Course Completion Page. Our Course Completion Page feature gives you the flexibility to set any page as the completion page, where you can encourage students to share a review or invite them to explore the next course while they’re riding the wave of accomplishment.

Course 264

Course Social Media Summary Lesson 264

Infopro Learning

FEBRUARY 16, 2023

eLearning localization is important because it ensures learners can access high-quality educational materials in their native language with custom eLearning development. Organizations can improve user engagement and learner satisfaction by localizing their eLearning content or devising innovative custom eLearning solutions.

Internationalization 399

Internationalization Global Custom eLearning Development eLearning Strategy 399

Experiencing eLearning

APRIL 26, 2022

Over the years, I’ve found that it’s helpful to review those notes after the conference to pull out one or two key takeaways from each session I attend. I’m planning to review her project to see if I can get it working with my conditional feedback example. Custom xAPI in Storyline. Keynote: Embrace the Shake.

Solution 520

Solution Diversity Training eLearning Guild xapi 520

Gyrus

FEBRUARY 21, 2025

An LMS can help by offering customized course recommendations based on an employee’s role, performance, and career goals. This can be measured through assessments, performance reviews, and feedback from managers and peers. This includes evaluating productivity metrics, quality improvements, and customer satisfaction levels.

Association Learning Management System 246

Association Learning Management System LMS Productivity Product 246

Spark Your Interest

MAY 5, 2025

different from other learning and development companies or custom elearning companies in Canada is that they combine product and instructional design services to create a great instructional product. All their work focuses on creating bespoke, custom training solutions. has developed a unique but proven approach and process.

Custom eLearning Development 100

Custom eLearning Development Blended Learning Compliance Training Instructional Design 100

Experiencing eLearning

APRIL 23, 2024

The Pesky Challenge of Evaluating AI Outputs – Usable Learning Julie Dirksen observes that lots of people (myself included) talk about the importance of making sure that any content created by AI is reviewed by a person. – Learnlets Clark Quinn reflects on why DEI is important, including some review of research supporting DEI work.

Diversity Training 409

Diversity Training Storyboard Beginner HTML 409

Upside Learning

MAY 12, 2025

Performance Support & Just-in-Time Learning Imagine youre a customer service rep about to handle a frustrated client. Would you rather: A) Sit through a 45-minute training module on customer empathy? Lets look at the situations where microlearning actually drives results.

microlearning 147

microlearning Corporate eLearning Cognitive Performance Support 147

Experiencing eLearning

MARCH 8, 2022

This guide is to Twine uses the Sugarcube format, which allows more control via CSS and Javascript, rather than Harlowe, which allows easier internal customization but isn’t as easy to implement with CSS and Javascript. I wrote a free checklist to help guide elearning testing and reviews, published by the Learning Guild.

Games 449

Games eLearning Guild Cognitive Quality 449

Infopro Learning

JUNE 24, 2021

Organizations in every industry are also adopting new software to adapt to changing customer needs. Scheduling and implementing a regular review process can help you maximize the effectiveness of your corporate training materials. The remote workforce has to learn an entirely new set of tools to work in these environments successfully.

Adoption 418

Adoption Adopt Enterprise Software 418

Gyrus

JULY 25, 2024

Customized Content Delivery Empower organizations to create and deliver customized content tailored to industry regulations, internal policies, and individual employee roles, ensuring training materials are directly relevant to each learner. It ensures ethical and legal operations involving data protection and customer privacy.

Compliance Training 147

Compliance Training Security Association Learning Management System Compliance 147

Experiencing eLearning

DECEMBER 29, 2020

If you want a job creating soft skills training, create customer service samples. Instructional Story Design: Book Review. This post includes rates and salaries from multiple sources. 30+ Ideas for eLearning Portfolio Samples. If you need to create samples, use this list to jump start your brainstorming. Target your desired audience.

Examples 484

Examples Sample Write Blog Instructional Design 484

Infopro Learning

MAY 24, 2021

In a recent study about the future of leadership development conducted by the Harvard Business Review, 50% of senior leaders shared that their talent development process was not equipping new leaders with necessary skills (1). They also have a significant impact on your business’s abilities to navigate change.

Leadership 406

Leadership Simulations Program Organization 406

Infopro Learning

DECEMBER 9, 2021

Review your selection procedure. This includes appropriate greetings, gestures, different customs, etc. It is necessary that support for and promotion of diversity awareness comes from top-level management. This helps employees to understand that diversity training is in their best interest. Conclusion.

Diversity Training 419

Diversity Training Methods Case Study Training 419

Infopro Learning

NOVEMBER 10, 2022

Organizations can use the data collected through performance reviews, a nine-box matrix, and employee/customer feedback to narrow down which business goals need more focus. An example of such a corporate learning strategy would be to reduce customer help tickets and wait times and provide the best customer service to its customers.

eLearning Strategy 352

eLearning Strategy Corporate Learning Corporate eLearning Learning Strategy 352

LearnDash

OCTOBER 22, 2024

For example, if you find that a particular quiz has a high failure rate, you might realize that the associated lesson isn’t providing enough foundational knowledge, prompting a content review or additional learning materials. You can offer customized content or additional resources to groups that need it.

Metrics 130

Metrics Course Quiz Performance Support 130

Experiencing eLearning

OCTOBER 12, 2021

Reviewing my previous projects, I can now project that I write about 400-500 words per hour for branching scenarios. During the review process, numerous changes were requested. If you need to provide customized feedback based on the choices made or show ongoing progress through meters , the time to create branching scenarios goes up.

Create 563

Create Simulations Write Blog Slides 563

Infopro Learning

OCTOBER 21, 2021

It supports multiple learning styles, and the content is continuously available for review. It creates a custom solution with high flexibility, making it a fit solution for complex virtual training of remote workforces. Can easily track training outcomes. Challenges. It can be expensive to make and maintain the content.

Methods 419

Methods Blended Learning Diversity Training Asynchronous 419

Infopro Learning

JULY 11, 2022

Partial task trainers are customized training simulators, enabling learners to practice one specific task. A video recording of debriefs or reviews in a controlled simulated environment helps provide real-time feedback to the learners, which can be a challenge in an actual clinical setting. Partial Task Trainers. Conclusion.

Simulations 72

Simulations Cognitive Training Train 72