TechSmith Camtasia

OCTOBER 3, 2024

In today’s fast-paced digital world, customers demand quick, accurate solutions to their problems. Organizations find it increasingly important to streamline their customer service operations to keep up with rising expectations. This is where Knowledge-Centered Support (KCS) comes into play.

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Customer Service Services Support Knowledge 52

TechSmith Camtasia

JUNE 28, 2013

Quasar, a company based in the United Kingdom, specializes in delivering training on Microsoft applications and customer service to large organizations all over the world by providing courses where and when companies need them. Michael and his team use Camtasia Studio from TechSmith to create various training videos.

Screencast 89

Screencast Microsoft TechSmith Blended Learning 89

TechSmith Camtasia

AUGUST 4, 2015

To get things started, we want to share with you a couple of live, online Camtasia training sessions that we are hosting. These sessions run 90 minutes, cost $79, will give you a detailed walkthrough of Camtasia, best practices, tips and tricks, and the opportunity to interact with the Customer Success Team. Ask questions!

Teams 40

Teams TechSmith Custom Specialist 40

TechSmith Camtasia

JULY 19, 2012

Tips and tricks for better editing of videos (In Camtasia , for example). I create screencasts in order to better train our staff, park rangers and park volunteers on our computer systems as well as on customer service skills. Camtasia both for the Mac and Windows platforms. What do you hope to learn at ScreencastCamp?

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Screencast TechSmith Jing SnagIt 91

Ninja Tropic

JANUARY 13, 2025

For example, a learning objective for a customer service role might be: By the end of this onboarding video, the new employee should be able to navigate the companys customer service platform to resolve basic customer queries. Canva: Create custom graphics, animations, and titles to make your videos more engaging.

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Examples Video Effectiveness Learning Objects 52

Paradiso

OCTOBER 24, 2023

The training covers various aspects, including company-specific knowledge, product and service details, technical information, operational procedures, and customer service skills. This feature is invaluable for conducting virtual training sessions, especially for in-depth customer service topics.

Authoring Tools 91

Authoring Tools Diversity Training Compliance Training Simulations 91

TechSmith Camtasia

MAY 22, 2018

At TechSmith, we’ve helped customers publish over a hundred million videos over the last decade using our desktop products Camtasia , Snagit , and Jing. We have helped our customers share videos to their storage destination, and learned a lot in the process. Additional Screencast Pro account bandwidth can be purchased.

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Screencast Platform Video Jing 75

TechSmith Camtasia

JULY 22, 2011

+ Chelsea Carr (Camtasia Relay Software Test Engineer Intern). + Orians (Camtasia Studios Software Engineer). + + David O'Rourke (Camtasia Studio Lead Developer). + + Geno Arindaeng (Camtasia Relay Software Developer). + + Paul Middlin (Lead Developer Camtasia for Mac). +

Google 68

Google Social Networks TechSmith Engineering 68

TechSmith Camtasia

JANUARY 15, 2014

No, we’re not just talking about the release of Snagit for Chrome , Coach’s Eye for Windows 8.1 , and Google Drive integration for Snagit and Camtasia. At TechSmith, we have employees in software development, IT, customer service, sales, marketing, and more. 2013 was an awesome year for TechSmith. Spartan Legacy.

TechSmith 84

TechSmith SnagIt Photo News 84

TechSmith Camtasia

APRIL 5, 2013

Eric Salerno has been a TechSmith customer for quite a few years and uses both Camtasia Studio and Snagit. I feel like I push Snagit and Camtasia to their limits,” said Eric. “So I use Camtasia to show my students how to use creative software, such as programs in the Adobe Creative Suite. Eric Salerno.

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SnagIt TechSmith Culture Program 63

TechSmith Camtasia

JULY 29, 2013

Alex Olthoff (Tech Support), Marissa Blaski (Customer Service), and Logan Schultz (TechSupport). A recent customer blog post about the way we support our customers prompted this post about our motivation for helping customers at TechSmith. TechSmith has a culture of being customer focused.

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TechSmith Support Tutorial Customer Service 61

TechSmith Camtasia

FEBRUARY 24, 2020

.” Other types of customer education content can include things like: Documentation Tutorials Trainings Instructional videos Certifications In-product help Support content. The good news: Creating effective customer education content doesn’t have to be a grind. Easily record and edit videos for educating customers.

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Custom Education Content TechSmith 92

Paradiso Solutions

AUGUST 3, 2020

It offers 5000+ on demand online employee training videos covering every business training topic, including communication skills, leadership and management, sales and customer service, compliance training, anti harassment, and more. They can run, save, and schedule a wide range of custom reports.

Blended Learning 98

Blended Learning LMS Harassment Training Compliance Training 98

TechSmith Camtasia

MARCH 9, 2013

I focus my social media efforts on our education customers and how we can best serve them with our products and services. Q) So your husband also works at TechSmith… are your children named Camtasia and Snagit? No… but that would have been fitting seeing how we also met here! Their names are Raven and Luna.

Social Media 103

Social Media TechSmith Media Social 103

TechSmith Camtasia

NOVEMBER 28, 2017

If at all possible, have the star of your success story provide actual data points about how your product or service saved time, saved money, or increased overall output. Additionally, having a customer authentically spell out how great your customer service is post-sale is an excellent way to seal the deal.

Product 75

Product Productivity Video Case Study 75

TechSmith Camtasia

OCTOBER 23, 2012

For details on our upgrade policies and pricing, check out our Snagit upgrade page or our Camtasia upgrade page. Q: What is a maintenance agreement and why should a customer purchase one? Even if the last version of Snagit you purchased was Snagit 7, you are still eligible for upgrade pricing for Snagit 11!

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Specialist Sales TechSmith SnagIt 98

TechSmith Camtasia

JULY 7, 2020

From the makers of Camtasia, Knowmia let Tracie easily: Record shorter videos. “It Tracie used an inexpensive graphics tablet with a stylus, then recorded her screen with Camtasia, and the writing showed up on the video. Between Techsmith Knowmia, Snagit , and Camtasia , you can do anything. Now, she could measure (and require!)

Diversity Training 98

Diversity Training Compliance Training Strategy Online 98

eLearning Architect

FEBRUARY 11, 2016

Customer services managers will start to get excited because they could see that training courses on how to speak with customers were available. Use screen capture software such as Camtasia to record the presenters screen, which gives you 3 video files to edit together. Improved customer service scores?

Compliance Training 134

Compliance Training eLearning Strategy Corporate eLearning eLearning Consultant 134

Limestone Learning

MARCH 29, 2021

PT: Creating Animated Intros, Outros and Explainer Videos in TechSmith’s Camtasia When designing elearning courses, a simple animation is often more effective in capturing attention and explaining a concept than a static illustration. How to convert a customer service survey into a coaching strategy.

Free 104

Free Diversity Training Compliance Training Brandon Hall 104

IT Training Department Blog

JUNE 8, 2023

If the application being simulated is a customer service application, the simulation should closely imitate the look and feel of the actual application. Some tools would be less than ideal, though, and that specifically includes video tools such as Camtasia.

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Simulations Software Simulation Software Blended Learning 97

TechSmith Camtasia

DECEMBER 24, 2013

Looking for customer service? This is a great avenue for Customer Service and Technical Support requests. Just in case you’re a little uncertain on how to get in touch with us in the first place, please feel free to use one of these methods: Phone:+1.517.381.2300. Toll Free: 888.517.3001 (US & CA only).

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TechSmith Customer Service License News 77

TechSmith Camtasia

JULY 23, 2012

In my previous position, I managed the TechSmith Customer Service Department for many years. Now I am part of the Marketing Department and will be working with the social media team to engage with YOU…our customers and friends (I hope)!

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TechSmith Survey Community Social Media 89

Ed App

JULY 28, 2022

Call center training software are powerful tools that empower your customer service representatives to hone their communication, listening, and problem-solving skills. With these online platforms, you can also give them easy access to vital training materials like dialogue simulations and customer service training courses.

Authoring Tools 40

Authoring Tools Software Compliance Training Simulations 40

TechSmith Camtasia

DECEMBER 16, 2013

When you think of the ways people buy Snagit or Camtasia you probably think of our online store…but in fact nearly half of TechSmith sales come through a reseller or distributor. I started out at TechSmith on our Customer Service Team. These are companies like CDW, SHI, or PC Connection—and many more— in the U.S.

TechSmith 71

TechSmith Teams Twitter Sales 71

Learning Visions

MAY 20, 2009

I used to pitch up against some of the "big guys" -- NetG, SkillSoft -- who do some custom development, but the clients would choose our small shop because we provided better customer service. So for custom developers, if youre trying to build up some brand recognition, is it essential to stay local?

Brandon Hall 100

Brandon Hall Corporate eLearning eLearning Consultant Moodle 100

OpenSesame

MAY 29, 2013

Customer service can create a custom package based on your needs and provide a quote. for Flash animation, Camtasia 8 to create and enhance video tutorials, and Snagit 11 to transform screen captures into learning tools. No pricing is given on their site, so contacting customer service is necessary.

eLearning Tools 52

eLearning Tools Rapid Intake Authoring Tools ReadyGo 52

learnWorlds

DECEMBER 12, 2019

If you are creating videos, screencasts, webinars, or podcasts, you will need to choose reliable video editing software e.g. Camtasia, Screen-O-Matic, Adobe Premiere Pro, etc. Your students’ support is essentially your customer service point. Student Support.

Cost 124

Cost Course Online Develop 124

TechSmith Camtasia

OCTOBER 10, 2024

While Filmora ranks highly for its long list of intuitive features, there can be some concerns for customers related to their customer service not accepting returns […] The post The Best Filmora Alternatives for Video Editing Projects appeared first on The TechSmith Blog. Perfect for hobbyists and content creators.

Wondershare 52

Wondershare Alternatives Project Video 52

eLearning 24-7

FEBRUARY 28, 2013

Anyway, not sure how that played out when they had some clients who moved from Absorb to SmartLab and then ended up going back to Absorb – not an ideal customer service move IMO. Can upload using Camtasia and other similar screen recording and capturing. No more having to watch the entire video. Video editing.

SharePoint 98

SharePoint LMS vendor iPad 98

TechSmith Camtasia

MARCH 13, 2013

Here’s what they had to say: Papa, Please Get the Moon for Me by Eric Carle - Marissa, Customer Service. And just in case you run out of books to read to the class in March, I polled some TechSmithies to find out what their favorite childhood books were! The Lion, the Witch and the Wardrobe by C. Lewis - Chelsea, Marketing.

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SnagIt TechSmith Poll Write Blog 73

Ed App

NOVEMBER 24, 2021

You can also jazz up your online training with Camtasia , a training content development tool that can help you produce multimedia training packages in SCORM format. Key features: Pre-built templates, interactive tools, interactive games and quizzes, infographics, video simulations, SCORM-compliant courses.

Content Developer 52

Content Developer Authoring Tools Compliance Training Tools 52

Paradiso

SEPTEMBER 12, 2023

Paradiso LMS will load your content smoothly, and it doesn’t matter what authoring tool you use (Articulate, Captivate, Camtasia, Paradiso Composer, etc.). Outstanding Customer Support: Rely on responsive, knowledgeable customer service for uninterrupted operations and swift issue resolution, ensuring customer satisfaction.

Compliance Training 91

Compliance Training Harassment Training Compliance Code of Conduct 91

Limestone Learning

JANUARY 30, 2019

Wednesday, February 6, 2019, 12PM – 1PM PT : Comparing the elearning Titans: Adobe Captivate vs. Articulate Storyline vs. TechSmith Camtasia Welcome to the eLearning tool slug-fest. If you’d like to follow along with your instructor, install trial versions of Adobe Captivate, Articulate Storyline, and TechSmith Camtasia prior to the webinar.

Free 61

Free Webcast Adobe Captivate Compliance Training 61

Arlo Training & Events Software

JANUARY 15, 2025

Leaderboards can encourage competition, such as ranking employees based on their success in a customer service training module. Platforms like Zoom or Microsoft Teams can record sessions, while editing tools such as Camtasia or Adobe Premiere Pro can refine and polish the final product.

Blended Learning 52

Blended Learning Diversity Training Compliance Training Authoring Tools 52

TechSmith Camtasia

APRIL 3, 2018

We worked with the Content Wrangler on a webinar recently on ‘How to start small with video and get big improvements in customer service ’. They range from product demonstration, training, and joint webinars with industry leaders. Webinars: yes or no? Make sure the webinar platform is the right activity for your goals.

Social Networks 75

Social Networks ROI TechSmith WebEx 75

TechSmith Camtasia

DECEMBER 20, 2012

What customer questions do you answer most often? The team answers inquiries from both individual customers and companies who have sales and customer service questions. We create price quotes, take orders and assist customers however they need us. ?How Anton maintains our German blog and Twitter @TechSmith_De. ?What

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TechSmith Sales Teams Jing 71

TechSmith Camtasia

JANUARY 7, 2015

Imagine someone asks you, “Can you create some training videos to help our customer service team?”. What is the customer service team actually struggling with? In this example, we have no goal or reason to create a training program for colleagues in customer service… Yet. What does that mean?

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Problem Program Create Customer Service 40