Wisetail

AUGUST 25, 2020

The post Customer Service Training Topics for Successful Employee Training Programs appeared first on Wisetail LMS. And as your organizational data increases, the need for making that data easily accessible by everyone within the organization becomes increasingly important — and harder to do.

Customer Service 130

Customer Service Services Program Custom 130

Ontuitive

JANUARY 19, 2023

Customer service is the direct link between your business and your customers. Outstanding customer service is important because it greatly impacts a company’s reputation and customer loyalty. The past couple of years have not been easy for customer service teams.

Adopt 170

Adopt Adoption Performance Support Support 170

Arlo Training & Events Software

MAY 25, 2025

At Arlo our new elearning authoring features are helping more and more training providers everyday create more and more engaging and interactive elearning examples for learners. We’ll start though by taking a quick look at some of the different types of interactive elearning elements you can use within training content.

Cyber Security Training 52

Cyber Security Training Blended Learning Compliance Training Examples 52

Tony Karrer

JULY 10, 2006

- that really should have been titled something along the lines of - looking at Customer Service and IT Help Desk for inspiration in training. Office hours - After the launch of the training, hold regularly scheduled virtual meetings to discuss questions or issues that have come up.

Wiki 100

Wiki Metrics Blended Learning FAQ 100

Ontuitive

JANUARY 9, 2023

This ensures that salespeople have access to the information and support they need to close deals and provide excellent customer service. A DAP helps new salespeople get up to speed quickly by providing them with training materials, support, and resources to help them learn their new role. Improve productivity. Conclusion.

Adopt 197

Adopt Adoption Sales Digital 197

Unboxed

OCTOBER 26, 2018

Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. Who Is the Modern Customer? What does this mean for your training?

Customer Service 51

Customer Service Custom Services Training 51

ProProfs

JANUARY 9, 2020

These statistics reinforce the fact that customer service is a critical factor in any business, irrespective of the industry. Delightful customer service is the name of the game. Read More: Internal Customer Service: Best Practices You Should Adopt/. Online Customer Service Training.

Customer Service 52

Customer Service Services Authoring Tools Software 52

KnowledgeAnywhere

APRIL 4, 2022

In this blog, you’ll read a timeline of what training Administrators need to do in the time leading up to, during, and post-launch, as this is a highly important time for the future success of your corporate training. Begin building introduction external communication (if the system is customer-facing). 30 Days Prior To Launch.

System 96

System FAQ LMS Social Media 96

Gyrus

MARCH 18, 2024

Knowledge Base “KB” / FAQ : How does the FAQ/Knowledgebase option work (if it exists) ? Believe it or not, your Knowledgebase / FAQ option can be presented to you in a variety of ways also. Think of the KB as a training portal. Does the KB / FAQ provide videos, screenshots, and articles?

Support 100

Support LMS Services FAQ 100

Gyrus

MARCH 18, 2024

Knowledge Base “KB” / FAQ : How does the FAQ/Knowledgebase option work (if it exists) ? Believe it or not, your Knowledgebase / FAQ option can be presented to you in a variety of ways also. Think of the KB as a training portal. Does the KB / FAQ provide videos, screenshots, and articles?

Support 100

Support LMS Services FAQ 100

Gyrus

MARCH 18, 2024

Knowledge Base “KB” / FAQ : How does the FAQ/Knowledgebase option work (if it exists) ? Believe it or not, your Knowledgebase / FAQ option can be presented to you in a variety of ways also. Think of the KB as a training portal. Does the KB / FAQ provide videos, screenshots, and articles?

LMS 100

LMS Support Services FAQ 100

Infopro Learning

MAY 14, 2019

Employee self-service portals allow team members to complete a variety of basic tasks, from personal data updates to time tracking and time off requests, without involving HR personnel or human interaction. To be effective, however, an employee self-service portal needs to be user-friendly. Maximizing the HR Chatbot’s Potential.

Portal 170

Portal Services Authoring Tools Metrics 170

Experiencing eLearning

JUNE 10, 2008

FAQ–constantly growing–lets people work rather than answering the same questions all the time. Hard to tell–how do you determine time saved by questions going to the FAQ instead of answering by a person? Provided training. Q: How much training did users need? A: Minimal training. Productivity.

Wiki 170

Wiki PBwiki Product Productivity 170

Integranxt

DECEMBER 26, 2023

Conversational AI : a term now synonymous with cutting-edge customer service. This innovative technology is not just a fleeting trend but a fundamental shift in how businesses interact with their customers. In the realm of customer service, Conversational AI is becoming indispensable.

Customer Service 52

Customer Service Conversation Services Custom 52

Litmos

AUGUST 3, 2018

You train your employees and sell to your customers, right? Well, yes, but you should be training your customers, too. . Case in point: there's a lot of information — typically hidden away in FAQs, User Guides, and Terms of Service — that might better serve your clients (and you) in a learning module.

Custom 74

Custom Customer Service Train Training 74

Appsembler

JUNE 28, 2023

In today’s competitive business landscape, employee training plays a crucial role in driving success and maintaining a skilled workforce. However, traditional training methods can be time-consuming, costly, and lack scalability.

Authoring Tools 97

Authoring Tools Software Performance Support Compliance Training 97

CourseArc

APRIL 19, 2023

The voicebot at the other end of the customer service line gets you results, without waiting or push-button menus. In the context of TTS, speech scientists use different feature representations that describe discrete aspects of the speech signal, making it possible to train AI models to generate new speech.

Text-to-Speech 235

Text-to-Speech Authoring Tools Voice Sound 235

Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. Through such platforms, you can easily create and deliver training materials such as courses, quizzes, and dialogue simulations. Cost: Free.

Customer Service 40

Customer Service Coaching Services Authoring Tools 40

Paradiso Solutions

APRIL 23, 2025

In todays digital learning landscape, choosing the best LMS in Australia is crucial for businesses, educational institutions, and training providers. A Learning Management System (LMS) is a software platform that facilitates online learning, training, and development. Pricing: custom quotes available. Book a Demo 2.

LMS 52

LMS Learning Management System Compliance Training Guide 52

Arlo Training & Events Software

FEBRUARY 23, 2025

AI is changing the way training providers produce content. To help you get a sense of some of the different options available, we’ve put together this quick guide on six different AI tools for training content creation that we’ve come across at Arlo. AI Tools for Training Content Creation 1. Book a Demo 2.

Authoring Tools 52

Authoring Tools Blended Learning Tools Content 52

Arlo Training & Events Software

FEBRUARY 16, 2025

To run online training successfully training and course providers need tools that: Set up, deliver, and run online sessions: Trainers need an easy way to schedule and host online sessions, allowing them to connect with learners, present materials, and engage in real-time discussions. ’ selection panel.

Compliance Training 52

Compliance Training Diversity Training Blended Learning Authoring Tools 52

Mindflash

JANUARY 27, 2011

Over the next hour we chatted about her small retail business and about her need to migrate an existing manager-led training program to online training as a way to lower employee on-boarding costs and increase efficiency. A training audience of highly inexperienced employees. Recognize what training CAN’T do.

Management 86

Management Training Train FAQ 86

Gyrus

MARCH 18, 2024

GyrusAim LMS GyrusAim LMS - As we are well aware, online training has now gained popularity. Companies, instructors, and even learners can see the benefits of virtual training that help the e-learning market grow. In this world of digitalization, more and more companies have shifted to cloud-based online training for their employees.

Engineering 130

Engineering LMS Assessment Compliance Training 130

Gyrus

MARCH 18, 2024

GyrusAim LMS GyrusAim LMS - As we are well aware, online training has now gained popularity. Companies, instructors, and even learners can see the benefits of virtual training that help the e-learning market grow. In this world of digitalization, more and more companies have shifted to cloud-based online training for their employees.

Engineering 130

Engineering LMS Assessment Compliance Training 130

Gyrus

MARCH 18, 2024

Gyrus Systems Gyrus Systems - Best Online Learning Management Systems As we are well aware, online training has now gained popularity. Companies, instructors, and even learners can see the benefits of virtual training that help the e-learning market grow. An effective LMS assessment engine will provide e-learning with an extra edge.

Engineering 130

Engineering LMS Assessment Compliance Training 130

LifterLMS

NOVEMBER 10, 2024

He shares the journey of developing DocsBot.ai, from creating a proof-of-concept chatbot trained on WordPress documentation to building a powerful tool that enables companies to leverage their own documentation for content creation, customer service, and more. And then from that training data, it’s able to provide like.

Course 107

Course Authoring Tools YouTube Podcaster 107

TalentLMS

APRIL 12, 2023

Product knowledge training has the power to boost your team’s performance and your company’s revenue. Many companies offer sales product training during onboarding. In this article, we’ll talk about maximizing sales performance through product training. Looking for an eLearning platform to boost sales training?

Product 92

Product Productivity Knowledge Sales 92

Play.ht

APRIL 15, 2024

Ever since I started working in AI, I’ve seen firsthand how conversational AI for customer service technology can transform the way we interact with customers. It’s fascinating to see how these tools are not just changing, but significantly improving the customer experience across various sectors.

Customer Service 40

Customer Service Conversation Services Custom 40

Origin Learning

FEBRUARY 24, 2015

No longer do employees have to rely solely on the usual means of training – be it ILT or e-learning. Suddenly, there is a growing urgency both among adopters and non-adopters to board the mobile learning train before it’s too late. This is mostly in the form of delivering key documents such as short PDFs, FAQs, presentations, etc.

Blended Learning 100

Blended Learning Mobile Learning Trends Mobile 100

Arlo Training & Events Software

JANUARY 15, 2025

Supports Learning Outcomes According to a report by the Brandon Hall Group, self-paced eLearning requires 4060% less time than instructor-led training while delivering comparable or better results. The format is increasingly popular in corporate and professional training, especially as remote work continues to rise.

Blended Learning 52

Blended Learning Diversity Training Compliance Training Authoring Tools 52

Paradiso Solutions

APRIL 14, 2025

As digital learning reshapes education and corporate training, choosing the best LMS in New York is a decision that can define the future of your workforce or student base. Whether you’re an HR manager, school administrator, or training consultant, these LMS platforms will help you deliver high-quality, data-driven learning experiences.

LMS 52

LMS Providers Compliance Training Guide 52

CLO Magazine

JULY 29, 2021

In areas like e-commerce and customer service, the focus on digital transformation has been mostly positive, as retailers have upped their game by creating digital experiences that keep consumers engaged on shopping websites and with AI-fueled chat bots that replace customer service agents.

Culture 110

Culture FAQ Outsource Portal 110

CommLab India

FEBRUARY 21, 2017

Troubleshooting: When a product does not work, or when there is a problem, the first place that a customer goes to is the official website online. Having a list of troubleshooting videos, over and above the typical FAQs would certainly be a good idea. Videos are truly a medium that cannot be ignored for effective customer engagement.

Video 72

Video Custom YouTube FAQ 72

Adobe Captivate

NOVEMBER 24, 2017

Corporate training professionals, educators, instructional designers, and all types of business users with limited programming capabilities who want to create product demos, application simulations, soft skill and compliance training, and mobile learning. Where do I go if I have customer service questions?

Adobe Captivate 40

Adobe Captivate Adobe Captivate FAQ 40

Ed App

JANUARY 27, 2023

Proper hotel management and hospitality training are essential in making sure hotel staff comply with hospitality standards and give guests the best customer service experience. If you prefer a more bespoke training program, you can take advantage of EdApp’s course creation services.

Compliance Training 75

Compliance Training Tools Blended Learning Management 75

Ed App

FEBRUARY 15, 2021

What Are Frontline Training Courses? They give the first impression of your product, services, or brand to customers. Because of that, they should be trained to act and present themselves in a favorable way. When training frontline workers, there are numerous factors to consider.

Diversity Training 52

Diversity Training Course Metrics Train 52

Roundtable Learning

NOVEMBER 18, 2021

billion by 2026, eLearning is taking the training and development industry by storm. . Regardless of the training modality, we help our clients avoid any issues they may face when utilizing a new training program at their organization. . eLearning is the delivery of training through electronic and digital resources.

Solution 85

Solution Corporate eLearning Custom eLearning Development eLearning 85