Dashe & Thomson

MARCH 7, 2011

Just good, wholesome, social learning knowledge. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? My original intention was to use this headline to draw you in, at which point I would hit you with the old bait and switch – no Charlie Sheen. But then I got to thinking about it a little more. Properly d.

Social Networks 134

Social Networks Blended Learning Social Market 134

Dashe & Thomson

APRIL 28, 2011

Bureau of Labor Statistics, over 70% of workplace knowledge is learned informally (a statistic that is frequently referenced in the learning industry). Of course, you ask someone who knows widgets really well and who is willing to share their knowledge.) Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS?

Social Media 124

Social Media Social Networks Blended Learning Network 124

Dashe & Thomson

FEBRUARY 15, 2011

A remarkable example of this phenomenon can be found in Wikipedia, a completely user-driven Collaborative Knowledge Support System (my own term) that has become not only the most all-encompassing compendium of knowledge in world history, but increasingly the resource of choice for information on current events. Properly d.

Wikipedia 124

Wikipedia Social Networks Collaborative Learning Blended Learning 124

Infopro Learning

FEBRUARY 5, 2020

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales.

Knowledge 305

Knowledge Productivity Product Games 305

Dashe & Thomson

MARCH 21, 2011

From a recent article at Knowledge@Wharton called Technology and Teaching: Flipping the Model : Khan stumbled upon the idea for his free web-based academy while trying to teach math to cousins in New Orleans. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Leave a Reply Click here to cancel reply.

Lecture 134

Lecture Social Networks Blended Learning Wiki 134

Dashe & Thomson

MAY 8, 2011

Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend No comments yet. Properly d.

Social Networks 162

Social Networks Performance Support Wiki Blended Learning 162

Dashe & Thomson

JANUARY 25, 2011

At the very beginning of any class or training session find out who your learners are — what is their background and level of knowledge and experience with the topic? This helps encourage direct application and prevents learners from leaving the session without an idea for how they’re going to apply their new knowledge. Properly d.

Social Networks 126

Social Networks Social Learning Blended Learning Wiki 126

Dashe & Thomson

MARCH 8, 2011

There is no opportunity for learners to ask questions as they emerge, no opportunity for learners to gauge their knowledge in comparison to others, and no opportunity to observe and engage with their peers during the learning process. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Properly d.

Blended Learning 145

Blended Learning Social Learning Social Social Networks 145

eFront

DECEMBER 17, 2013

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. This is why it is imperative that businesses invest in quality programs.

Customer Service 98

Customer Service Services Custom Train 98

Inkling

NOVEMBER 11, 2016

These new employees serve in a variety of roles—salesperson, customer service representative, and inventory stocker, to name a few—and are often hired as temporary part-time or full-time workers (rather than salaried) to keep hiring costs down. End result = happy customer. Holiday challenges. Holiday challenges.

Mobile 217

Mobile Customer Service Policies Reference 217

TalentLMS

JUNE 5, 2025

Key points Product knowledge is the bread and butter of sales and marketing teams, effective customer support , and customer education. When teams are better aware of your product offerings, they can build stronger trust and engage more effectively with customers. What is product knowledge?

Knowledge 52

Knowledge Productivity Product Develop 52

JoySuite

MAY 15, 2025

That’s exactly why we created Joy’s AI Knowledge Coach —a forward-thinking, AI-powered training resource that solves some of your managers’ biggest challenges: keeping teams informed about the latest product or service changes, reducing ramp-up times, and enabling smoother role transitions.

Coaching 52

Coaching Knowledge Management Authoring Tools 52

Infopro Learning

JULY 11, 2017

As a result, you’re able to customize the online training content to help them achieve their learning objectives. For instance, customer service associates would like to see more interactive online training simulations and branching scenarios to improve their task performance.

Compliance Training 280

Compliance Training Budget Authoring Tools Content 280

Performance Learning Productivity

MAY 9, 2010

Charles Jennings argues that the adage 'access to knowledge is power' is more fitting in today's information-swamped world. " Other organisations have used this collaborative knowledge sharing extremely effectively. Wikipedia created a transparent knowledge creation environment by allowing open discussion and online collaboration.

Informal 196

Informal Information Overload Trust Wikipedia 196

Paradiso

NOVEMBER 14, 2024

Shopify helps creators and educators monetize their knowledge in various ways. Optimize for SEO: Use relevant keywords in your product titles, descriptions, and metadata to improve search engine visibility. Engage with Customers: Provide excellent customer service and encourage feedback to build trust and improve your offerings.

Guide 91

Guide Companies Course Diversity Training 91

The Performance Improvement Blog

SEPTEMBER 17, 2013

By “learning” I mean acquiring the knowledge, skills, attitudes, and beliefs that help individuals, teams, and whole organizations improve performance. A hospital learns how to put the “wow” in customer service. They need to be able to search, locate, evaluate, select, and apply information. Annual planning is too late.

Performance Support 207

Performance Support Roles Performance Management 207

E-Learning Provocateur

AUGUST 26, 2012

In my previous blog post, Everyone is an SME , I argued that all the employees in your organisation have knowledge and skills to share, because everyone is an SME in something. But dig a little deeper and you’ll discover that she’s also an SME in customer service and relationship management. That’s her job.

Expertise 178

Expertise iPhone Customer Service Forum 178

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

Unboxed

OCTOBER 26, 2018

Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. Who Is the Modern Customer? Train on your company’s knowledge base.

Customer Service 51

Customer Service Custom Services Knowledge Base 51

ProProfs

JANUARY 6, 2022

To make the search easier for you, we present a list of the best eLearning authoring tools on the market. Ensure better knowledge retention. ? Customer support from real people (not chatbots) via phone, email, and in-app chat window. Exceptional customer service. Let’s dig in. Rich Question Types. People Support.

Authoring Tools 52

Authoring Tools eLearning Tools Compliance Training Best eLearning 52

BigTinCan

DECEMBER 1, 2020

Still, a printed PDF is hard to search and annoying to carry around. In our experience, this means employees will look at the info once — or enough times to pass whatever quiz their manager gives them — then ditch the clipboard to go help customers. for Training and Knowledge Retention appeared first on Bigtincan. Mobile app?

Enterprise 111

Enterprise LMS Knowledge microlearning 111

Axonify

JULY 28, 2017

When they’re more informed, they’ll provide better customer service, lower their risk of an accident, and increase their knowledge and expertise so they can perform at their best. Microlearning means your employees are able to spend more time on the job, while still getting the knowledge they need to do their jobs well.

microlearning 150

microlearning Performance Brain Engineering 150

TalentLMS

MAY 9, 2025

Product knowledge trainingoften treated like the corporate equivalent of learning which fork to use at a banquet: essential yet sometimes fumbled. Instead, it’s the very bedrock upon which you build confident sales pitches, informed customer service flourishes, and ultimately, how you secure your products success in the marketplace.

Productivity 52

Productivity Product Knowledge Guide 52

LifterLMS

NOVEMBER 10, 2024

He shares the journey of developing DocsBot.ai, from creating a proof-of-concept chatbot trained on WordPress documentation to building a powerful tool that enables companies to leverage their own documentation for content creation, customer service, and more. So we’re always adding like new data sources.

Course 112

Course Authoring Tools YouTube Podcasts 112

Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Cost: Free. Key Features: . Microlearning.

Customer Service 40

Customer Service Coaching Services Authoring Tools 40

Clarity Consultants

OCTOBER 10, 2021

By ensuring they feel empowered to solve problems, prepared to handle conflicts, and supported enough to maintain a positive mindset, your workforce can ensure customer confidence in your brand remains high. Dissatisfied and disengaged workers aren’t going to go the extra mile for your customers. Employee Happiness.

Custom 111

Custom Attitudes Customer Service Consulting 111

IT Training Department Blog

JULY 9, 2024

Then, there are self-serve options such as performance support, contextual help, and a knowledge base. There should always be a knowledge base available that will encourage an environment of continuous learning. A knowledge base provides a permanent resource for employees to help themselves.

Knowledge Base 62

Knowledge Base Knowledge Product Productivity 62

Xyleme

DECEMBER 2, 2024

To ensure a consistent, high-quality experience at all of its locations, Whataburger delivers a range of courses to employees—from food preparation and customer service to restaurant management and operations. This made it difficult for employees to search for and find the exact documents they needed when they needed them.

Xyleme 52

Xyleme Content Help Association Learning Management System 52

Coursera

NOVEMBER 7, 2023

These latest courses, Specialization, and Professional Certificates cover everything from Extended Reality (XR) and customer service to project management and AI. In this program, you’ll learn job-ready skills to excel in customer service and receive a Professional Certificate from CVS Health to showcase your proficiency.

Customer Service 52

Customer Service Project Services Custom 52

Ed App

DECEMBER 14, 2022

There are many knowledge sharing platforms that help make all important information and documentation easily accessible, but which are the best options for this? In this article, we’re going to explore 10 knowledge sharing platforms and highlight their features that you should consider. . Knowledge Sharing Platform #1 – EdApp.

Knowledge 52

Knowledge Platform Authoring Tools Confluence 52

Ideaon

APRIL 27, 2021

According to a 2019 Gartner Report , 15% of the global customer service will shift to AI’s hands by 2021. A well-trained AI system seeks to minimize this burden by automating the content creation process or effortlessly searching out filtered material from the internet. Final Remarks.

Custom eLearning Development 144

Custom eLearning Development Blended Learning eLearning Developer Blended 144

E-Learning Provocateur

AUGUST 26, 2012

In my previous blog post, Everyone is an SME , I argued that all the employees in your organisation have knowledge and skills to share, because everyone is an SME in something. But dig a little deeper and you’ll discover that she’s also an SME in customer service and relationship management. That’s her job.

Expertise 115

Expertise iPhone Customer Service Forum 115

Gyrus

MARCH 18, 2024

Also, do the Live Chat reps have the knowledge to provide support answers? Knowledge Base “KB” / FAQ : How does the FAQ/Knowledgebase option work (if it exists) ? For example, do you have “keyword” search options? Does your LMS provider give you this option? Think of the KB as a training portal. GyrusAim LMS GyrusAim LMS -

Support 100

Support LMS Services FAQ 100

Gyrus

MARCH 18, 2024

Also, do the Live Chat reps have the knowledge to provide support answers? Knowledge Base “KB” / FAQ : How does the FAQ/Knowledgebase option work (if it exists) ? For example, do you have “keyword” search options? Does your LMS provider give you this option? Think of the KB as a training portal. GyrusAim LMS GyrusAim LMS -

Support 100

Support LMS Services FAQ 100

Gyrus

MARCH 18, 2024

Also, do the Live Chat reps have the knowledge to provide support answers? Knowledge Base “KB” / FAQ : How does the FAQ/Knowledgebase option work (if it exists) ? For example, do you have “keyword” search options? Does your LMS provider give you this option? Think of the KB as a training portal.

LMS 100

LMS Support Services FAQ 100

Learningtogo

AUGUST 26, 2021

If you search the events online, you will find that each result provides a slightly different list of key events. Watson is running a simple program that searches a database and provide a response faster than its human competitors. The highest anticipated spending is for: automated customer service agents.

Cognitive 165

Cognitive IBM Simulations Brain 165

BigTinCan

MAY 6, 2021

By just changing out their LMS, they were able to speed up employee onboarding, improve engagement, reduce employee training time (while increasing learning retention), and ultimately improve customer service and sales. Microlearning Keeps Employees Engaged and Helps Them Retain Knowledge. for Training and Knowledge Retention.

Association Learning Management System 122

Association Learning Management System Association LMS Enterprise LMS 122