Customer Service Media ROI 
Dashe & Thomson
MAY 2, 2011
Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Analyzing the ROI of Social Media in Training by Jim on May 3, 2011 in social learning A continuing theme among my blog posts has been the difficulty of demonstrating the ROI of social learning initiatives.
Dashe & Thomson
APRIL 28, 2011
Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Social Media: The Virtual “Over-The-Partition” Learning Network by Jolene on April 28, 2011 in Informal Learning , Instructional Design , Training Development , Video , social learning According to the 1996 report from the U.S.
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Dashe & Thomson
MAY 16, 2011
According to a study done by the Sand Hill Group and Neochange, the most critical factor for software success and ROI is effective user adoption (70% listed it as #1). It’s clear that getting a solid and rapid ROI on software projects has more to do with people and change than it does with technology. Liam McCoy: Thanks for this.
Dashe & Thomson
MAY 4, 2011
Last week I had a phone conversation with Ian Huckabee of WeeJee Media. Cammy Bean’s latest blog post provides many ideas as well as real-life examples for Using Social Media for Learning. Every day, social media and informal learning entrench themselves more into the fabric of our everyday lives. Go take a peek.
Dashe & Thomson
MAY 11, 2011
A lot of the Social Media Mavens , however, are really ranting, not about the technology, but about the human dynamics related to social networking. The power of tools like Facebook, LinkedIn, and Yammer, are pretty astounding. These tools give us a way to connect with people faster and more easily than ever before. Properly d. Properly d.
Dashe & Thomson
MARCH 15, 2011
The title was “Expanding ROI in Training Programs Using Scriven, Kirkpatrick, and Brinkerhoff,” which sounds pretty academic. My thinking about training evaluation was turned on its head by a presentation at the February 2011 MNISPI meeting by Beth McGoldrick of Ameriprise’s RiverSource University. But it wasn’t. Liam McCoy: Thanks for this.
Dashe & Thomson
MARCH 25, 2011
An excellent article from Cross Pollination Media, titled “ Are ‘Digital Natives’ Better Suited for Mobile Learning? The result is a lost message, and a lost opportunity. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. Properly d.
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