Ed App

DECEMBER 21, 2021

Equipping your team with tips for quality customer service is essential so they can help customers find value before and after their purchases. This goes to show how customer service is central to every business’s operations. Tip for Quality Customer Service #1 – Sharpen your product knowledge.

Customer Service 52

Customer Service Quality Services Custom 52

Fly Plugins

MARCH 26, 2024

New hires can access digital resources, complete training modules, and familiarize themselves with organizational policies and procedures. This reduces the time and resources required for onboarding, ensuring that new staff members are quickly integrated into their roles and can start delivering quality care.

LMS 195

LMS Learning Management System Enterprise Compliance Training 195

TalentLMS

OCTOBER 10, 2019

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

Customer Service 70

Customer Service Services Custom Guide 70

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

ProProfs

OCTOBER 26, 2022

This is how much Accenture estimates US companies lose each year due to customer churn stemming from poor customer service. . From creating a high-quality product or service to conducting savvy marketing campaigns – there are several ways to make people fall in love with your brand. . Video interviews .

Customer Service 52

Customer Service Assessment Services Custom 52

KnowledgeCity

SEPTEMBER 6, 2024

Companies that invest in high-quality training programs are better equipped to handle change, seize opportunities, and stay ahead of the competition. By looking at these hidden costs, we’ll show why investing in quality training is a smart move. What is Low-Quality Training? The results of poor training are clear.

Quality 59

Quality Cost Case Study Train 59

Litmos

FEBRUARY 26, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Negotiation.

Customer Service 49

Customer Service Compliance Training Services Custom 49

Ed App

OCTOBER 27, 2022

We’ve compiled a list of customer service training software to give your teams the skills and knowledge to deliver the best customer experience to your customers. Customer Service Training Software #1 – EdApp. Sign Up For Free and Start Using The Best Customer Service Training Software Today!

Customer Service 40

Customer Service Services Software Custom 40

Academy of Mine

NOVEMBER 25, 2020

Why You Ought To Lean On eLearning for Your Customer Service Training Obviously having a top-tier customer experience team should be high on the list of any business hoping to thrive in the coming year, but why make eLearning a part of that equation? Investing early in a high-quality LMS saves you money in the long run.

Customer Service 40

Customer Service Services Blended Learning Custom 40

TechSmith Camtasia

MAY 22, 2018

At TechSmith, we’ve helped customers publish over a hundred million videos over the last decade using our desktop products Camtasia , Snagit , and Jing. We have helped our customers share videos to their storage destination, and learned a lot in the process. Which online video platform is best for my screencasts?

Screencast 75

Screencast Platform Video Jing 75

Hurix Digital

APRIL 11, 2025

Expect an audit and assessment, manual remediation for complex elements, efficient automated solutions for more straightforward tasks, thorough quality assurance testing, and seamless delivery and support for future needs. Quality Assurance: Rigorous testing and validation to ensure WCAG and Section 508 compliance.

PDF 52

PDF Authoring Tools Compliance Training Cognitive 52

The Performance Improvement Blog

DECEMBER 16, 2015

Webinars – participating in a Web-based program using video conferencing software; usually a one-session offering by an expert on a specific topic. Performance measurement – learning from measures of performance such as sales figures, production numbers, and customer service feedback. External online courses (e.g.,

Simulations 100

Simulations Wiki Case Study Performance Support 100

Litmos

FEBRUARY 5, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider. Time Management.

Customer Service 40

Customer Service Compliance Training Services Custom 40

fewStones

MAY 10, 2024

One powerful tool for achieving this is through corporate training videos. In this article, we will provide all the necessary info you need to start creating your own — the what, why, and especially the who — professional corporate training video production company you should hire.

Product 52

Product Productivity Compliance Training Video 52

BigTinCan

DECEMBER 1, 2020

Learners watch a video or read a PDF and take notes, and managers hope the employees remember most of the material when they leave the training session. Typically, microlearning courses cut down standard video run times to 3-5 minutes. If you’re anything like our customers, you’d pick option C.

Enterprise 111

Enterprise LMS Knowledge microlearning 111

ej4 eLearning

OCTOBER 16, 2017

Thinkzoom users and admins will now be able to offer and assign videos specifically about those competencies, which will make development around those competencies a piece of cake, with much less guesswork. “ Customer Service. The employee displays a serious commitment to the highest level of service to all customers.

Management 103

Management Customer Service Brandon Hall Examples 103

Ed App

MAY 5, 2021

Training videos and microlearning courses are targeted training content used to bolster employee knowledge on a particular topic. Video learning also helps keep employees engaged and provides more visual context. Here is a list of the 10 best employee training videos and microlearning courses for organizational learning.

microlearning 52

microlearning Video Course Compliance Training 52

CLO Magazine

SEPTEMBER 2, 2021

Training should be implemented to help managers understand the company’s remote policies and learn how to best supervise those in alternative work settings. Training helps managers understand performance is measured by the quality of service, timeliness of service and work produced.

Performance Support 89

Performance Support Teams Support Management 89

Inkling

FEBRUARY 18, 2016

Using the latest in content creation technology lets your company translate high-level knowledge into an easy-to-consume format for sales teams and customer service reps who need support when it comes to product knowledge, branding, and company policy. Dynamic elements, such as interactive quizzes.

Knowledge 100

Knowledge Custom Content Metrics 100

Think Orion

NOVEMBER 29, 2023

Online video consumption continues to grow, and it’s no secret that the market for online courses is enormous. The video-on-demand market worldwide is projected to reach a revenue of US$159.90 Video is quickly becoming the standard e-learning format. But what is a video course? billion by 2023.

Video 52

Video Online Course Social Media 52

learnWorlds

MARCH 30, 2022

Customer success & enablement. Customer service. Summary: Reach out to Adam and/or join his Meetup community to learn from other customer educators and enablement professionals. Additional Content: How did Tomorrow work with Content Beta to upgrade their video course lessons? Services: Career Development.

Expert 52

Expert Custom Education Social Networks 52

Acorn Labs

JUNE 15, 2023

Many functions in your organisation will utilise quality improvement methods. Some might go for industry standards like Six Sigma to improve business value, while others employ total quality management for a performance focus. Regardless, there needs to be quality control for quality management.

Quality 52

Quality Metrics Management Assessment 52

Acorn Labs

JUNE 15, 2023

Many functions in your organisation will utilise quality improvement methods. Some might go for industry standards like Six Sigma to improve business value, while others employ total quality management for a performance focus. Regardless, there needs to be quality control for quality management.

Quality 52

Quality Metrics Management Assessment 52

Edume

JUNE 11, 2021

This generation also showed a preference for upskilling themselves via the medium of video specifically, watching 50% more of learning material in 2020 than in 2019. A lack of feeling of belonging negatively impacts employee performance - lonely employees’ produce lower quality work and are twice as likely to consider quitting.

Statistics 98

Statistics Diversity Training Issue Customer Service 98

Arlo Training & Events Software

FEBRUARY 16, 2025

Integrate with other key platforms: Tools should connect with existing software like video conferencing and communication platforms, ensuring a smooth workflow without the need to juggle multiple systems. Arlo’s content library makes it easy to manage presentations, videos, interactive exercises, and other digital resources.

Compliance Training 52

Compliance Training Diversity Training Blended Learning Authoring Tools 52

WhatFix

MAY 11, 2023

Orientation Training Onboarding Training Compliance Training Product Training Leadership Training Technical Training Quality Assurance (Q/A) Training Sales Training Soft-Skills Training Team Training Diversity Training Safety Training Upskilling Reskilling What is Workplace Training? Information on safety procedures.

Harassment Training 97

Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

KnowledgeAnywhere

JANUARY 24, 2024

This includes multimedia content like videos, PDFs, slideshows, and interactive elements. Examples of How An LMS Can Be Used Onboarding New Employees : Introduce new hires to company policies, procedures, and culture through a structured onboarding learning path in an LMS.

LMS 96

LMS Learning Management System VLE System 96

Limestone Learning

OCTOBER 28, 2020

PT: Creating Training Videos That Work: Best Practices and Pitfalls Almost overnight, video has become today’s go-to medium within enterprises for everything from communication and knowledge sharing to delivering remote training. This sudden surge in video usage has caught many training teams by surprise. Thursday, Nov.

Free 136

Free Diversity Training Compliance Training Blended Learning 136

learnWorlds

MARCH 12, 2020

Compliance training is the process of informing and educating employees on the different laws, regulations and company policies that govern the workplace and have a direct impact on their daily responsibilities and behaviors. Writing and Communicating an Anti-Harassment Policy. Customer Service. Investigating Complaints.

Compliance Training 119

Compliance Training Harassment Training Sexual Harassment Training HIPAA Training 119

Latitude Learning

JULY 23, 2024

Extended Enterprise Learning Building Capabilities and Driving Performance Across the Value Chain Get the eBook Importance of Extended Enterprise Training Consistency and Quality Training is your magic wand to ensure all external stakeholders are on the same page about your products, services, policies, and procedures.

Enterprise 78

Enterprise Compliance Training Diversity Training Training 78

Ninja Tropic

NOVEMBER 23, 2022

How to Plan & Create Effective Employee Training Videos (Step-by-Step Guide). What is Video Training (for Employees). The importance of Employee Video Training in Your Organization (Benefits & Advantages). 10 Types of Video Training (And Why They Work). How to Get Started with Training Videos for Employees.

Diversity Training 52

Diversity Training Video Blended Learning Effectiveness 52

Ninja Tropic

NOVEMBER 23, 2022

How to Plan & Create Effective Employee Training Videos (Step-by-Step Guide). What is Video Training (for Employees). The importance of Employee Video Training in Your Organization (Benefits & Advantages). 8 Types of Video Training (And Why They Work). How to Get Started with Training Videos for Employees.

Diversity Training 52

Diversity Training Video Blended Learning Effectiveness 52

Paradiso

SEPTEMBER 12, 2023

Compliance training is a program that teaches employees about the rules, laws, and policies that apply to their industry or job. You can deliver this training through online modules, classroom sessions, videos, or interactive simulations. It spares you from starting from scratch and ensures quality training content.

Compliance Training 91

Compliance Training Harassment Training Compliance Code of Conduct 91

Edume

FEBRUARY 8, 2022

Losing employees in this sector is costly - not just thanks to lost investments into sourcing and hiring talent, but also in terms of the impact this has on retailers’ ability to provide a high quality of service to their increasingly fickle customer bases. Take a look at an explanation video here. What is EduMe?

Strategy 98

Strategy Instant Messaging Press Roles 98

Arlo Training & Events Software

APRIL 21, 2025

Whether it’s a new hire seeking onboarding documents or a veteran employee reviewing updated policies, frictionless access supports a more self-directed learning environment. Arlo has helped us to grow as a business and allows us to focus on creating high-quality training. Start a free 14-day trial today. Start now 2.

Compliance Training 52

Compliance Training Authoring Tools Diversity Training Software 52

Hurix Digital

JULY 29, 2020

It provides better user experience as compared to learning from text-based online courses or talking head videos. This will help you get a fair idea about their quality and proficiency. Also, focus on the quality of animation in these projects. Is the video flow dynamic and smooth? How is the audio quality?

Best eLearning 52

Best eLearning Diversity Training Companies Corporate eLearning 52