Ninja Tropic

JANUARY 13, 2025

One of the best tools for creating an impactful onboarding process is video. Employee onboarding videos can help new employees feel comfortable, informed, and ready to succeed. But how do you make sure your videos are effective and engaging? People have short attention spans, so keep your videos concise and to the point.

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Examples Video Effectiveness Learning Objects 52

TalentLMS

OCTOBER 10, 2019

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

Customer Service 70

Customer Service Services Custom Guide 70

Learning Visions

JANUARY 23, 2014

Zappos social media policy = “Be reasonable and use your best judgment.” Curriculum on demand, live webinars, google hangouts, videos. Tell the story of the brand, be proactive with customer service, and connect with people. We don’t just need our leaders to be the face of social. Have had to do that to be scalable.

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Metrics Social Media Convert Liability 160

Arlo Training & Events Software

MAY 25, 2025

Types of Interactive elearning Video A great format that suits multiple learning styles. Video combines audio, visuals and often narration. Interactive videos may include embedded quizzes, clickable hotposts or branching paths for learners to choose their own journey.

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Cyber Security Training Blended Learning Compliance Training Examples 52

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

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Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Creativ Technologies

MAY 26, 2021

Customer experience is a crucial issue for companies that focus on training programs for it. This is because the way customer representatives deal with your customers decides their purchase decisions. The customer service training makes sure that employees provide a pleasant service.

Customer Service 52

Customer Service Services Compliance Training Custom 52

Fly Plugins

MARCH 26, 2024

New hires can access digital resources, complete training modules, and familiarize themselves with organizational policies and procedures. New hires can access modules that cover company policies, financial analysis techniques, and other essential skills.

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LMS Learning Management System Enterprise Compliance Training 195

Ed App

DECEMBER 21, 2021

Equipping your team with tips for quality customer service is essential so they can help customers find value before and after their purchases. This goes to show how customer service is central to every business’s operations. Tip for Quality Customer Service #1 – Sharpen your product knowledge.

Customer Service 52

Customer Service Quality Services Custom 52

ProProfs

OCTOBER 26, 2022

This is how much Accenture estimates US companies lose each year due to customer churn stemming from poor customer service. . From creating a high-quality product or service to conducting savvy marketing campaigns – there are several ways to make people fall in love with your brand. . Video interviews .

Customer Service 52

Customer Service Assessment Services Custom 52

Instancy

MAY 12, 2025

For example, if a customer service rep is struggling with escalations, the agent might deliver a short video, a simulation, or a chatbot-based roleplayall tailored to the challenge, and available right when it’s needed. Video lovers get visual content. And it works at scale. Its expected.

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Change Compliance Training Write Blog Coaching 59

Litmos

FEBRUARY 26, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Negotiation.

Customer Service 49

Customer Service Compliance Training Services Custom 49

Ed App

OCTOBER 27, 2022

We’ve compiled a list of customer service training software to give your teams the skills and knowledge to deliver the best customer experience to your customers. Customer Service Training Software #1 – EdApp. Sign Up For Free and Start Using The Best Customer Service Training Software Today!

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Customer Service Services Software Custom 40

Academy of Mine

NOVEMBER 25, 2020

Why You Ought To Lean On eLearning for Your Customer Service Training Obviously having a top-tier customer experience team should be high on the list of any business hoping to thrive in the coming year, but why make eLearning a part of that equation? Investing early in a high-quality LMS saves you money in the long run.

Customer Service 40

Customer Service Services Blended Learning Custom 40

Inkling

FEBRUARY 14, 2016

In today’s market—as a result of technology and the customized customer experience it offers—customers demand more from their providers, and these legacy providers must adapt to stay ahead of direct-to-consumer models. Three ways to increase operational efficiency. Minimize risk and liability.

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Mobile Performance Technology Liability 100

KnowledgeCity

FEBRUARY 6, 2025

Course Management & Customization Create interactive courses with videos, quizzes, and documents. Seamless Integrations Connect with HR software, collaboration tools, and video conferencing platforms. Sales & Customer Service Training Equips sales teams with product knowledge and selling techniques.

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LMS Compliance Training Guide Offline 59

TechSmith Camtasia

MAY 22, 2018

At TechSmith, we’ve helped customers publish over a hundred million videos over the last decade using our desktop products Camtasia , Snagit , and Jing. We have helped our customers share videos to their storage destination, and learned a lot in the process. Which online video platform is best for my screencasts?

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Screencast Platform Video Jing 75

Coursera

NOVEMBER 7, 2023

These latest courses, Specialization, and Professional Certificates cover everything from Extended Reality (XR) and customer service to project management and AI. They play a vital role in hiring the right people, developing employee policies, and creating a positive work culture. What will you learn next?

Customer Service 52

Customer Service Project Services Custom 52

Arlo Training & Events Software

JANUARY 16, 2025

Interactive Videos Interactive videos are designed to be used in training environments to improve engagement. Unlike traditional videos, interactive videos often include: Multiple-choice questions that often lead to different scenarios Clickable links to other learning resources such as a recommended web page.

Compliance Training 52

Compliance Training Blended Learning Examples Interactive 52

Litmos

FEBRUARY 5, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider. Time Management.

Customer Service 40

Customer Service Compliance Training Services Custom 40

Axonify

NOVEMBER 15, 2017

And, just as we often discuss with topics like product knowledge, safety, and customer service, we must modernize our approach to meet the needs and challenges of today’s workplace. By no means can L&D cover every potential situation, but we must do our best to bring the policy to life through practical examples.

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Harassment Training Roles Compliance Training Behavior 113

Ed App

MAY 5, 2021

Training videos and microlearning courses are targeted training content used to bolster employee knowledge on a particular topic. Video learning also helps keep employees engaged and provides more visual context. Here is a list of the 10 best employee training videos and microlearning courses for organizational learning.

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microlearning Video Course Compliance Training 52

learnWorlds

MARCH 30, 2022

Customer success & enablement. Customer service. Summary: Reach out to Adam and/or join his Meetup community to learn from other customer educators and enablement professionals. Additional Content: How did Tomorrow work with Content Beta to upgrade their video course lessons? Services: Career Development.

Expert 52

Expert Custom Education Social Networks 52

ej4 eLearning

OCTOBER 16, 2017

Thinkzoom users and admins will now be able to offer and assign videos specifically about those competencies, which will make development around those competencies a piece of cake, with much less guesswork. “ Customer Service. The employee displays a serious commitment to the highest level of service to all customers.

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Management Customer Service Brandon Hall Examples 103

Paradiso

OCTOBER 6, 2023

It’s a chance for finance companies to rethink their training strategies, which can lead to cost savings and improved customer service. When employees are well-trained and knowledgeable, they can provide better service and advice to clients, ultimately leading to greater customer satisfaction and trust.

Compliance Training 91

Compliance Training Compliance Services Policies 91

TalentLMS

FEBRUARY 26, 2018

Video sharing sites aren’t just for vlogs, product reviews, and game walkthroughs any longer. In this article, we’ll share 7 creative ways to incorporate YouTube videos into your online training courses. How To Use YouTube Videos In Online Training Courses. There are a variety of YouTube videos regarding compliance tips.

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Compliance Training YouTube Video Authoring Tools 58

CLO Magazine

SEPTEMBER 2, 2021

Training should be implemented to help managers understand the company’s remote policies and learn how to best supervise those in alternative work settings. Establish a formal remote working policy. Every company has written and unwritten policies that guide the organization.

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Performance Support Teams Support Management 89

fewStones

MAY 10, 2024

One powerful tool for achieving this is through corporate training videos. In this article, we will provide all the necessary info you need to start creating your own — the what, why, and especially the who — professional corporate training video production company you should hire.

Productivity 52

Productivity Product Compliance Training Video 52

Arlo Training & Events Software

NOVEMBER 3, 2024

Technical challenges and distractions Virtual platforms bring technical issues, from connectivity disruptions to audio/video problems, which can break the session’s flow and frustrate participants. If you’re teaching compliance, for instance, you could quiz participants on specific policies or procedures.

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Case Study Activities Ideas Diversity Training 52

BigTinCan

DECEMBER 1, 2020

Learners watch a video or read a PDF and take notes, and managers hope the employees remember most of the material when they leave the training session. Typically, microlearning courses cut down standard video run times to 3-5 minutes. If you’re anything like our customers, you’d pick option C.

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Enterprise LMS Knowledge microlearning 111

The Performance Improvement Blog

DECEMBER 16, 2015

Webinars – participating in a Web-based program using video conferencing software; usually a one-session offering by an expert on a specific topic. Performance measurement – learning from measures of performance such as sales figures, production numbers, and customer service feedback. External online courses (e.g.,

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Simulations Wiki Case Study Performance Support 100

Think Orion

NOVEMBER 29, 2023

Online video consumption continues to grow, and it’s no secret that the market for online courses is enormous. The video-on-demand market worldwide is projected to reach a revenue of US$159.90 Video is quickly becoming the standard e-learning format. But what is a video course? billion by 2023.

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Video Online Course Social Media 52

Arlo Training & Events Software

FEBRUARY 16, 2025

Integrate with other key platforms: Tools should connect with existing software like video conferencing and communication platforms, ensuring a smooth workflow without the need to juggle multiple systems. Arlo’s content library makes it easy to manage presentations, videos, interactive exercises, and other digital resources.

Compliance Training 52

Compliance Training Diversity Training Blended Learning Authoring Tools 52

Inkling

FEBRUARY 18, 2016

Using the latest in content creation technology lets your company translate high-level knowledge into an easy-to-consume format for sales teams and customer service reps who need support when it comes to product knowledge, branding, and company policy. Dynamic elements, such as interactive quizzes.

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Knowledge Custom Content Metrics 100

BrainCert

JUNE 19, 2023

Two commonly used tools in the realm of online education are video conferencing platforms and virtual classrooms. In this blog post, we will explore the differences between video conferencing platforms and virtual classrooms, helping educators make informed decisions about which tool best suits their instructional needs.

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Virtual Classroom Classroom Platform Video 52

Edume

JUNE 11, 2021

This generation also showed a preference for upskilling themselves via the medium of video specifically, watching 50% more of learning material in 2020 than in 2019. Nearly 60% of workers embarked upon their own skills training last year, highlighting an unmet appetite in the workforce for greater knowledge.

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Statistics Diversity Training Issue Customer Service 98

Limestone Learning

OCTOBER 28, 2020

PT: Creating Training Videos That Work: Best Practices and Pitfalls Almost overnight, video has become today’s go-to medium within enterprises for everything from communication and knowledge sharing to delivering remote training. This sudden surge in video usage has caught many training teams by surprise. Thursday, Nov.

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