Dashe & Thomson

FEBRUARY 25, 2011

Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. Liam McCoy: Thanks for this.

Social Networks 133

Social Networks Blended Learning Social Learning Blogging 133

Dashe & Thomson

APRIL 5, 2011

To avoid this problem, companies must build significant financial and human resources into ERP project plans for communications, training, and other organizational change management activities. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Leave a Reply Click here to cancel reply. Properly d.

Social Networks 140

Social Networks Change Blended Learning Wiki 140

Dashe & Thomson

MARCH 29, 2011

The when, why and how of auto-refrigeration is a complex problem with a huge number of variables. So, I am sure you see the problem here. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? With auto-refrigeration, the danger is not so obvious. Leave a Reply Click here to cancel reply. Properly d.

Social Networks 145

Social Networks Blended Learning Wiki Delicious 145

Dashe & Thomson

APRIL 28, 2011

They might even jot down a few notes that you can reference the next time you troubleshoot that widget problem. Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Leave a Reply Click here to cancel reply. Properly d.

Social Media 124

Social Media Social Networks Blended Learning Network 124

Dashe & Thomson

APRIL 21, 2011

The problem in executing this shift is not in setting up these new learning environments and communities, but rather in embracing the change. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Leave a Reply Click here to cancel reply. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Properly d.

Social Learning 165

Social Learning Innovation Blended Learning Social Networks 165

Dashe & Thomson

JANUARY 11, 2011

Workers have to solve problems on the fly. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Cross writes: Once upon a time, people were paid to follow instructions. We thought we could train them to do their jobs. Now, work is more like improv theater. They confront situations no one has encountered before.

Social Networks 127

Social Networks Brain Teach Blended Learning 127

Dashe & Thomson

MARCH 6, 2011

Discover the real problems and questions before you jump to the solution. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Even if it’s short, take the time to conduct a needs analysis and find the true needs of your learners. Where’s their pain? What’s working? And more importantly, what’s not working?

Blended Learning 141

Blended Learning Social Networks Social Learning Blended 141

Dashe & Thomson

DECEMBER 22, 2010

But the problem that this survey fails to address is that the data set is already self-selected. It doesn’t take into account the number of people who just deleted the survey from their inbox without ever even starting, and that has always been the real problem. My vote to solve this problem? Some sort of survey… Blog this!

Social Networks 100

Social Networks Survey Blended Learning Social 100

Dashe & Thomson

DECEMBER 22, 2010

But the problem that this survey fails to address is that the data set is already self-selected. It doesn’t take into account the number of people who just deleted the survey from their inbox without ever even starting, and that has always been the real problem. My vote to solve this problem? Some sort of survey… Blog this!

Social Networks 100

Social Networks Survey Blended Learning Wiki 100

Dashe & Thomson

MARCH 8, 2011

Then you have a problem with approval codes, another help desk call. So how can we, as instructional designers and eLearning developers, avoid the problems created by eLearning-in-a-vacuum? Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Then all hell breaks loose. Liam McCoy: Thanks for this.

Blended Learning 145

Blended Learning Social Learning Social Social Networks 145

Dashe & Thomson

MAY 8, 2011

Special shared kiosks are a possible solution to this problem, but they may be cost prohibitive. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? The are also employed by hundreds of individual and corporate propane marketers across the country. There is no central network the learners can access.

Social Networks 162

Social Networks Performance Support Blended Learning Wiki 162

Dashe & Thomson

JANUARY 14, 2011

Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. Liam McCoy: Thanks for this.

Social Networks 113

Social Networks Blended Learning Wiki Delicious 113

Dashe & Thomson

JANUARY 14, 2011

Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. Liam McCoy: Thanks for this.

Social Networks 113

Social Networks Social Learning Blended Learning Blogging 113

Dashe & Thomson

FEBRUARY 22, 2010

Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. Liam McCoy: Thanks for this.

Wiki 100

Wiki Social Networks Brain Blended Learning 100

Dashe & Thomson

FEBRUARY 22, 2010

Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. Liam McCoy: Thanks for this.

Wiki 100

Wiki Social Networks Blended Learning Brain 100

From the Coleface

JANUARY 22, 2014

Probably a lot more difficult and frustrating than using a search engine to find public information…. They will gain benefits such as faster time to market, improved customer service and reduced reinvention of the wheel, whilst maintaining business confidentiality and security.

Search 140

Search Problem Enterprise Portal 140

Dashe & Thomson

MARCH 11, 2011

Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. Liam McCoy: Thanks for this.

Social Networks 124

Social Networks Social Learning Blended Learning Games 124

Dashe & Thomson

JANUARY 21, 2011

Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. Liam McCoy: Thanks for this.

Performance Support 100

Performance Support Social Networks Brain Blended Learning 100

Dashe & Thomson

DECEMBER 14, 2010

Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. Liam McCoy: Thanks for this.

Social Networks 100

Social Networks Social Learning Blended Learning Social 100

Dashe & Thomson

DECEMBER 14, 2010

Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. Liam McCoy: Thanks for this.

Social Learning 100

Social Learning Social Networks Blended Learning Social 100

Dashe & Thomson

DECEMBER 8, 2010

Avoid this problem by keeping your queries gentle, and remember – people not only need praise, but they deserve it for a job well-done. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Don’t skimp. Let people run their own tasks as much as possible. Leave a Reply Click here to cancel reply. Properly d.

Social Networks 102

Social Networks Project Blended Learning Wiki 102

Dashe & Thomson

DECEMBER 8, 2010

Avoid this problem by keeping your queries gentle, and remember – people not only need praise, but they deserve it for a job well-done. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Don’t skimp. Let people run their own tasks as much as possible. Leave a Reply Click here to cancel reply. Properly d.

Social Networks 102

Social Networks Project Blended Learning Wiki 102

Dashe & Thomson

APRIL 14, 2011

Dr. Medina’s brain rule #6: Remember to repeat helps us to understand the problem of “use it or lose it.&# One thing that Dr. Medina revealed to us during his address that did surprise me was that it can take up to 10 years for something you learn to become solidified in long-term memory. Liam McCoy: Thanks for this. Properly d.

Brain 162

Brain Blended Learning Social Learning Social Networks 162

eFront

DECEMBER 17, 2013

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. This is why it is imperative that businesses invest in quality programs.

Customer Service 98

Customer Service Services Custom Training 98

The Logical Blog by IconLogic

AUGUST 27, 2013

A quick Google search for "positive affect and cognitive process" will turn up countless scholarly articles and university articles on the subject. In summary: research shows that emotion has the ability to influence cognitive processes like problem solving and attention, among others. by AJ Walther.

Cognitive 221

Cognitive Learner Customer Service eLearning 221

Continu

SEPTEMBER 24, 2019

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do.

Customer Service 75

Customer Service Services Custom Authoring Tools 75

Experiencing eLearning

JUNE 10, 2008

Search: Search function is really important–used heavily. They used to keep contact info for vendors in Outlook, but had problems keeping consistent across multiple contact cards. Wiki solves the problem of creating one central location with easy access. They’ve made feature requests but no problems.

Wiki 170

Wiki PBwiki Product Productivity 170

LearnDash

MAY 6, 2021

Customer service? Google is also cracking down harder on sites that don’t have SSL certification, by highlighting that pages are unsecure in their browser search bar (if you’re using Chrome), or by penalizing them in search engine rankings. Choose reliable hosting. Reliability? Set up ReCAPTCHA on forms.

Security 347

Security Website Firewalls Course 347

LifterLMS

NOVEMBER 10, 2024

He shares the journey of developing DocsBot.ai, from creating a proof-of-concept chatbot trained on WordPress documentation to building a powerful tool that enables companies to leverage their own documentation for content creation, customer service, and more. We’re going to go deep. We’re going to get into it today.

Course 112

Course Authoring Tools YouTube Podcasting 112

Unboxed

OCTOBER 26, 2018

Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. Who Is the Modern Customer? The Best Customer Service Training Increases Revenue.

Customer Service 51

Customer Service Custom Services Training 51

Performance Learning Productivity

MAY 9, 2010

Many other organisations have rebuilt their customer service models to encourage user communities to share knowledge about problems, issues and workarounds as they have found the 'wisdom of the crowds' better serves customers than a small, over-burdened customer help line.

Informal 196

Informal Information Overload Trust Wikipedia 196

Clarity Consultants

OCTOBER 10, 2021

By ensuring they feel empowered to solve problems, prepared to handle conflicts, and supported enough to maintain a positive mindset, your workforce can ensure customer confidence in your brand remains high. Dissatisfied and disengaged workers aren’t going to go the extra mile for your customers. Employee Happiness.

Custom 111

Custom Attitudes Customer Service Consulting 111

eLearning Brothers

JULY 12, 2018

Today, we have access to a wide range of technologies—mobile, social, virtual, search, gaming, and reliable user-generated content—along with modern instructional techniques aligned with the way today’s workers naturally learn. What’s causing this attention deficit problem? Watch webinar. Both are down by 50 percent in 10 years.

Write Blog 122

Write Blog Articulate Customer Service Director 122

Infopro Learning

MAY 14, 2019

AI chatbot technology can be pre-programmed to answer simple or complex questions by either conducting basic searches for commonly asked questions or performing complex activities, like generating a repair ticket. participatory training in areas such as customer service and customer support. scheduling phone interviews.

Portal 170

Portal Services Authoring Tools Metrics 170

Coursera

NOVEMBER 7, 2023

These latest courses, Specialization, and Professional Certificates cover everything from Extended Reality (XR) and customer service to project management and AI. Akamai Customer Consulting and Support Professional Certificate by Akamai Are you interested in end-to-end project management? What will you learn next?

Customer Service 52

Customer Service Project Services Custom 52

Braidio

JUNE 5, 2025

A Multi-Task Neural Architecture for On-Device Scene Analysis Semantic search enables a computer to contextually interpret the intention of the user without depending on keywords. Semantic search powers applications such as search engines, smartphones and social intelligence tools like Sprout Social.

IBM 52

IBM Analysis Conversation Search 52

Hurix Digital

APRIL 11, 2025

However, PDFs often provide significant access problems for people with disabilities. For example, someone with temporary vision problems due to an eye injury might rely on a screen reader. Additionally, search engines consider accessibility when ranking websites. Remediated PDFs ensure they can still access your information.

PDF 52

PDF Authoring Tools Compliance Training Cognitive 52