Infopro Learning

MAY 6, 2019

Why is Customer Service Training So Important? Customer service can greatly impact the success and perceptions of your organization. Great customer service can help you attain new business and maintain relationships with loyal customers. This is why customer service training is important.

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Customer Service Methods Services Blended Learning 272

Infopro Learning

APRIL 16, 2021

The Modern Customer’s Expectations. Today customer service is a tool you can utilize to build customer relationships and drive sales. The quality of customer service your organization provides influences your potential customer’s sales decisions. It can also impact customer loyalty.

Product 419

Product Productivity Custom Simulations 419

Wisetail

JULY 21, 2022

The post LMS or LXP: The Case for Customer Service Training Technology appeared first on Wisetail LMS & LXP. A focus on the learner experience and employee enablement can turn training from a cookie-cutter onboarding process into a personalized, empowering experience.

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Customer Service Services LMS Technology 243

Infopro Learning

JULY 9, 2021

Over the last year and a half, organizations have been making changes to their products and services to better meet evolving customer needs. Product training programs have long been an effective tool to help employees learn about new products and features. Develop Role-Based Learning Journeys.

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Infopro Learning

JUNE 25, 2021

These changes have caused a growing need for remote-friendly product knowledge training programs. Product knowledge training is an essential tool that helps sales teams improve their customer service skills. Effective product knowledge training programs engage learners and familiarize your sales reps with new products.

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Product Productivity Learner Develop 419

Infopro Learning

NOVEMBER 3, 2020

This is one of the many reasons why improving customer service is a high priority for many modern organizations. However, providing quality customer service now requires that your sales reps know more than just facts and features. They need to know how your offerings can help customers with their pain points.

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Infopro Learning

JANUARY 21, 2021

This has led many organizations to look for ways to improve customer experiences. One of the most common complaints customers have today is that the customer service representatives that they talk to do not know enough about the organization’s offerings to answer their questions. Solution Highlights.

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Infopro Learning

SEPTEMBER 28, 2020

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. One of the top customer service complaints is that employees did not know enough to help them with their queries.

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Knowledge Blended Learning Product Productivity 410

Origin Learning

JUNE 17, 2020

When Employee Training comes to mind, more often than not, it is Product Training, Sales Training, and Technical Training that. The post The Importance of Customer Service Training appeared first on Blog - Originlearning.

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Customer Service Services Custom Training 130

Thinkific

FEBRUARY 2, 2024

Picture this scenario: You’re using a technical SaaS product to automate your workflows and boost your productivity. The product is… The post Customer Service Email Templates appeared first on Thinkific.

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Customer Service Templates Services Custom 52

TOPYX LMS

JANUARY 3, 2019

Thirty-five Customer Experience Statistics to Know for 2019¹ stated, “Customers no longer base their loyalty on price or product. If you cannot keep up with their increasing demands, your customers will leave you.”. Are your current customers loyal to your brand?

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Customer Service Services Custom Software 209

Ed App

JANUARY 27, 2023

The type of service provided to customers can make the difference between whether a brand or organization succeeds or fails. The best customer service solutions train your employees to offer superstar services and allow you to measure their performances so you can do adjustments along the way.

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Infopro Learning

JANUARY 11, 2022

A product’s quality combined with its usability significantly impacts customer satisfaction. Product knowledge training facilitates the ease-of-use aspect. This article will unpack what product knowledge training is, why it is important, and how to implement it. What is product knowledge training? Let’s begin.

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Knowledge Product Productivity Training 221

Infopro Learning

NOVEMBER 8, 2022

The focus of many organizations these days is not just on attracting and retaining talent but also on fostering a more engaged and productive workforce. How Does Employee Engagement Affect Productivity and Lead Better Outcomes? This is unquestionably the most significant correlation between highly engaged employees and productivity.

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Product Productivity Benefits Strategy 221

OpenSesame

FEBRUARY 4, 2021

Of all the industries struck by the pandemic, customer service was hit especially hard. The customer service industry has drastically changed, with many customers finding themselves frustrated, irritated, and anxious. . Many customers reported that their calls were “difficult.” The big takeaway.

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Customer Service Services Custom Policies 98

Capytech

APRIL 14, 2021

How to Improve Customer Service with E-Learning. Providing good customer service is critical to business success for almost all companies. Good customer service is not a given, though, and it doesn’t happen by accident. Instead, it requires good customer service skills. Set Clear Objectives.

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Customer Service Services Custom Metrics 116

Infopro Learning

JUNE 6, 2019

Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. According to a recent study, 86% of buyers are willing to pay more for great customer experience. Experiential Learning.

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Product Productivity Knowledge Simulations 280

Infopro Learning

FEBRUARY 5, 2020

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales.

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Knowledge Product Productivity Games 305

Hurix Digital

DECEMBER 4, 2023

Quality customer service stands at the core of a successful business. Investing in a customer training course not only benefits the customers but also enhances sales and provides a competitive edge in the market. Table of Contents: What Is Customer Service Training?

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Customer Service Services Custom Diversity Training 52

Origin Learning

MAY 14, 2020

In our last blog post, we explored how to Develop and Deploy Effective Product Knowledge Training, with that, customer-facing representatives. The post What it Takes to Deliver Smart Customer Service and keep Clients Happy and Loyal appeared first on Blog - Originlearning.

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Customer Service Services Custom Blogging 130

Creativ Technologies

MARCH 15, 2022

The companies must focus so much on their services now because the competition is stiff. Customer service is an integral part of such services because the business is affected once they are not pleased. Why can’t customer service training be asynchronous ?

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eLearning Industry

JUNE 14, 2021

This epic guide can help you implement product knowledge training strategies when you’re pressed for time and working with limited resources. The clock is ticking and CX scores are slipping. This post was first published on eLearning Industry.

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Customer Service eLearning Strategy Knowledge Productivity 109

Hurix Digital

JULY 18, 2024

When it comes to retail customer service, the stakes have never been higher. Technology has fundamentally transformed the customer journey, making seamless and exceptional customer experiences a top priority for business leaders.

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Customer Service Services Digital Solution 40

Unboxed

APRIL 3, 2020

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? If you want to see revenue increase, start with customer service.

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Customer Service Services Custom LMS 84

Absorb LMS

SEPTEMBER 24, 2019

But some customers are challenging: They’re having a tough day; they’re impatient; technology has them flustered. Whatever the cause of frustration, customer-facing personnel must remain calm and polite as they resolve the customer’s problem. Technical skills & product knowledge. Beyond basic skills.

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Customer Service Problem Services Custom 117

Gyrus

MARCH 20, 2024

Increase Your Productivity With LMS For Manufacturing Industry GyrusAim LMS GyrusAim LMS - The lack of a skilled workforce is one of the greatest challenges that manufacturing industries face today. Companies in this sector are looking forward to practical tips on how to get work done with fewer workers and improve manufacturing productivity.

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Gyrus

MARCH 20, 2024

Increase Your Productivity With LMS For Manufacturing Industry Gyrus Systems Gyrus Systems - Best Online Learning Management Systems The lack of a skilled workforce is one of the greatest challenges that manufacturing industries face today. They want to keep their staff happy and satisfied with no compromise on productivity.

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Gyrus

MARCH 20, 2024

They want to keep their staff happy and satisfied with no compromise on productivity. It prepares employees super fast that allows them to contribute to manufacturing operations and ramp up production and efficiency. It improves the product experience for consumers and reinforces a brand image.

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Ed App

JANUARY 30, 2022

Identifying the most important customer service training topics is a crucial step in developing your employees, and ensuring that they are fully equipped with relevant information and vital skills in representing the business with your customers. Check out these customer service training topics you shouldn’t miss out on. .

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Ed App

MARCH 24, 2021

Why Improve Customer Service Skills? Customer service is an essential aspect of any business. It is this support for your customers both before and after selling them a product or service that creates an impression upon them which will guide their next purchase. That can help reduce miscommunication.

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Customer Service Services Custom Skills 52

Ed App

DECEMBER 21, 2021

Equipping your team with tips for quality customer service is essential so they can help customers find value before and after their purchases. This goes to show how customer service is central to every business’s operations. Tip for Quality Customer Service #1 – Sharpen your product knowledge.

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Ed App

APRIL 26, 2021

To give you more context on how valuable customer experience is, a study conducted by Salesforce found that 84% of customers value a company’s customer service as much as its products. But, good customer service is easier said than done. Customer Service Training Idea #1 – Product Quizzes.

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Customer Service Services Ideas Custom 52

Hurix Digital

SEPTEMBER 25, 2023

When you ask the AI bot what ChatGPT for customer service can do, it generates, “ChatGPT empowers customer support professionals with lightning-fast responses, automated solutions, and data-driven insights, supercharging efficiency.” How is Its Training Relevant for Customer Service Efficiency?

Customer Service 52

Customer Service Services Custom Performance Support 52

ProProfs

OCTOBER 26, 2022

This is how much Accenture estimates US companies lose each year due to customer churn stemming from poor customer service. . From creating a high-quality product or service to conducting savvy marketing campaigns – there are several ways to make people fall in love with your brand. . Industry Knowledge .

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Customer Service Assessment Services Custom 52

Hurix Digital

JANUARY 6, 2023

Although delivering well-defined & top-notch quality products and services is a basic establishment for business. However, improving your customer satisfaction and standing firm on their expectation is also part of the process for excellence. Overview Of Customer Service Training .

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Customer Service Custom Services Diversity Training 52

Play.ht

APRIL 15, 2024

Ever since I started working in AI, I’ve seen firsthand how conversational AI for customer service technology can transform the way we interact with customers. It’s fascinating to see how these tools are not just changing, but significantly improving the customer experience across various sectors.

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Ed App

MARCH 17, 2021

Here are 10 customer service remote training activities. Customer Service Remote Training Activity #1 – Internal courses and knowledge testing. There are numerous LMS systems out there for managers and course creators to create courses for employees to learn and improve their existing customer service skills.

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