Infopro Learning

JUNE 25, 2021

These changes have caused a growing need for remote-friendly product knowledge training programs. Product knowledge training is an essential tool that helps sales teams improve their customer service skills. Effective product knowledge training programs engage learners and familiarize your sales reps with new products.

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Product Productivity Learner Develop 419

dVinci Interactive

JANUARY 12, 2021

Delivering Excellent Customer Service through Training The key to customer retention at international franchise chain Duck Donuts is more than simply providing a delicious product. It’s about baking in extraordinary customer service with every transaction.

Customer Service 245

Customer Service Services Custom Delicious 245

Upside Learning

NOVEMBER 6, 2024

That means reduced productivity, increased turnover, and lost growth opportunities. This gap in training can directly impact on customer service, sales, and operational efficiency. It ranges from excellent customer service to effective communication and also high-quality product and service knowledge.

Custom eLearning Development 130

Custom eLearning Development Compliance Training Diversity Training Solution 130

Infopro Learning

JANUARY 21, 2021

This has led many organizations to look for ways to improve customer experiences. One of the most common complaints customers have today is that the customer service representatives that they talk to do not know enough about the organization’s offerings to answer their questions. Solution Highlights.

Knowledge 380

Knowledge Product Productivity Blended Learning 380

Infopro Learning

SEPTEMBER 22, 2023

Exceptional customer service holds immense potential for building a brand and fostering customer loyalty. Whether your customers are individual consumers or business professionals, meeting and exceeding their service expectations is crucial for retaining your existing audience and attracting new clientele.

Customer Service 221

Customer Service Services Custom Skills 221

Infopro Learning

FEBRUARY 25, 2021

Building quality customer relationships can lead to higher profits and a better brand image. Your customer service teams must have the skills they need to not only meet but exceed customer expectations. All employees within an organization must have at least basic customer service skills.

Customer Service 251

Customer Service Services Blended Learning Custom 251

Infopro Learning

DECEMBER 23, 2020

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams. Phase 1 Identifying Customer Service Challenges.

Customer Service 251

Customer Service Services Blended Learning Custom 251

TOPYX LMS

JANUARY 3, 2019

Thirty-five Customer Experience Statistics to Know for 2019¹ stated, “Customers no longer base their loyalty on price or product. If you cannot keep up with their increasing demands, your customers will leave you.”. Are your current customers loyal to your brand?

Customer Service 209

Customer Service Services Custom Software 209

Wisetail

JULY 21, 2022

The post LMS or LXP: The Case for Customer Service Training Technology appeared first on Wisetail LMS & LXP. A focus on the learner experience and employee enablement can turn training from a cookie-cutter onboarding process into a personalized, empowering experience.

Customer Service 243

Customer Service Services LMS Technology 243

Infopro Learning

JUNE 6, 2019

Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. According to a recent study, 86% of buyers are willing to pay more for great customer experience. Experiential Learning.

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Productivity Product Knowledge Simulations 280

Infopro Learning

FEBRUARY 5, 2020

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales.

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Knowledge Product Productivity Games 305

Infopro Learning

NOVEMBER 10, 2022

The most successful businesses prioritize their customer’s needs before, during, and after the sale by offering exceptional service. Building a customer-centric culture within an organization requires an added effort to provide more than just good customer service. Personalize the Customer Service.

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Consulting Custom Organization Tips 416

Infopro Learning

JANUARY 11, 2022

A product’s quality combined with its usability significantly impacts customer satisfaction. Product knowledge training facilitates the ease-of-use aspect. This article will unpack what product knowledge training is, why it is important, and how to implement it. What is product knowledge training? Let’s begin.

Knowledge 221

Knowledge Productivity Product Training 221

TOPYX LMS

FEBRUARY 13, 2020

Employee productivity is important across all industries, especially retail. Retail companies rely on the performance of their staff to generate sales and attract and retain customers. Without a productive workforce, a retail organization can’t survive. For example, most retail workers need targeted sales training.

Platform 207

Platform Productivity Product Customer Service 207

Infopro Learning

SEPTEMBER 5, 2018

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Product training is no longer a nice-to-have in today’s customer obsessed world.

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Sales Product Productivity Support 211

Infopro Learning

NOVEMBER 8, 2022

The focus of many organizations these days is not just on attracting and retaining talent but also on fostering a more engaged and productive workforce. How Does Employee Engagement Affect Productivity and Lead Better Outcomes? This is unquestionably the most significant correlation between highly engaged employees and productivity.

Product 221

Product Productivity Benefits Strategy 221

Infopro Learning

SEPTEMBER 5, 2018

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Product training is no longer a nice-to-have in today’s customer obsessed world.

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Sales Product Productivity Support 193

Infopro Learning

DECEMBER 22, 2021

For example, you can train ops employees with customer service representatives or the marketing team. In the same fashion, customer service reps become high-performing universal bankers with a better understanding of the products and services. This step has benefits like: Minimizing reskilling needs.

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Program Training Train Learning Objects 419

Infopro Learning

OCTOBER 25, 2021

As customers prefer digital platforms to conduct their banking-related activities, sales employees lack the opportunity to access relevant information that surfaces during in-person communications. As a result, financial sales teams face the following challenges: • Cross-selling a variety of products. Consultative Prospecting.

Sales 419

Sales Diversity Training Program Case Study 419

Infopro Learning

MAY 24, 2021

Your organization’s leaders play a critical role in driving innovation and productivity. The training programs were designed to help youth start their careers in IT, healthcare, skilled trades, and customer service. The recent pandemic has only increased the need for high-quality leadership development programs.

Leadership 406

Leadership Simulations Program Organization 406

Infopro Learning

OCTOBER 20, 2021

Higher Adoption: Your outsourced training partner can ensure a seamless customer service experience, resulting in higher adoption levels of LMS. You might find it challenging to keep your website up to date whenever there is an upcoming training session or new product offerings. Get an Up to Date Website.

Outsource 448

Outsource LMS Website Learning Management System 448

Infopro Learning

SEPTEMBER 9, 2021

Human capital transformation helps organizations prepare a future-ready workforce that is highly skilled, innovative, and productive. For instance, employees with good customer service experience may master skills in sales too. Reskilling and retraining create ample new job opportunities for employees to stay productive at work.

Blended Learning 383

Blended Learning Diversity Training Blended Corporate eLearning 383

Infopro Learning

NOVEMBER 10, 2022

Improving productivity. An example of such a corporate learning strategy would be to reduce customer help tickets and wait times and provide the best customer service to its customers. Training a customer service employee to interact effectively with customers is important to increase sales.

eLearning Strategy 352

eLearning Strategy Corporate Learning Corporate eLearning Learning Strategy 352

Infopro Learning

JANUARY 26, 2021

Many insurance organizations are still struggling with the evolution of technology and how businesses are transforming from being product-focused to customer-centric. Driving Customer Excellence. Creating an effective customer service training for quality customer experiences gives a competitive advantage to businesses.

Cyber Security Training 419

Cyber Security Training Business Digital Security 419

Tim Slade

DECEMBER 1, 2018

For example, let’s say you work in a call center, and the customer service agents are expected to resolve each customer call within 10 minutes. In this situation, the best solution would be to improve the performance of the systems the customer service agents are using. So, how do we know for sure?

Customer Service 208

Customer Service Metrics Instructional Design Training 208

Infopro Learning

JANUARY 25, 2021

Everyone from senior level leadership to your customer service teams should participate in the program if you wish to create a culture that supports diversity in the workplace. Implementing a high-quality diversity training program can help your organization increase productivity, improve workplace culture and increase profits.

Diversity Training 419

Diversity Training Sexual Harassment Training Harassment Training Blended Learning 419

Gyrus

MARCH 20, 2024

Increase Your Productivity With LMS For Manufacturing Industry GyrusAim LMS GyrusAim LMS - The lack of a skilled workforce is one of the greatest challenges that manufacturing industries face today. Companies in this sector are looking forward to practical tips on how to get work done with fewer workers and improve manufacturing productivity.

LMS 130

LMS Product Productivity Industry 130

Gyrus

MARCH 20, 2024

Increase Your Productivity With LMS For Manufacturing Industry Gyrus Systems Gyrus Systems - Best Online Learning Management Systems The lack of a skilled workforce is one of the greatest challenges that manufacturing industries face today. They want to keep their staff happy and satisfied with no compromise on productivity.

LMS 130

LMS Industry Product Productivity 130

Gyrus

MARCH 20, 2024

They want to keep their staff happy and satisfied with no compromise on productivity. It prepares employees super fast that allows them to contribute to manufacturing operations and ramp up production and efficiency. It improves the product experience for consumers and reinforces a brand image.

LMS 130

LMS Industry Product Productivity 130

Infopro Learning

APRIL 19, 2021

Businesses like Amazon and YouTube utilize machine learning to make recommendations about products or videos you may want to watch or purchase next. For example, you can automate an entirely different set of courses for employees with other jobs like customer service reps and employees in an IT department.

Diversity Training 409

Diversity Training Compliance Training Custom eLearning Development eLearning Strategy 409

LearnDash

NOVEMBER 21, 2023

Here are 10 things to consider: Prioritizing new members over existing ones Neglecting user experience Not delivering fresh content Sacrificing quality for quantity Not building trust Making big changes too frequently Spamming members Giving sub-par customer service Not surveying your members Reinventing the wheel Let’s take a closer look.

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Site Customer Service Trust Community 278

Ontuitive

JANUARY 19, 2023

Customer service is the direct link between your business and your customers. Outstanding customer service is important because it greatly impacts a company’s reputation and customer loyalty. The past couple of years have not been easy for customer service teams.

Adopt 170

Adopt Adoption Performance Support Support 170

Origin Learning

FEBRUARY 1, 2022

Understanding Performance Support and its Link with Improving Productivity “Performance Support Training” is highly misunderstood. The post Improving Productivity with Performance Support Training appeared first on Blog - Originlearning. It is often perceived as.

Performance Support 130

Performance Support Support Productivity Product 130

Infopro Learning

SEPTEMBER 12, 2018

Gartner projects AI bots will power 85 percent of customer service interactions by 2020 and will drive up to $33 trillion of annual economic growth. These benefits of AI drive time-and-cost savings, and lead to increased efficiency and productivity and a variety of other positive business outcomes.

Performance 318

Performance Program Business Gartner 318

LearnDash

FEBRUARY 8, 2021

However, there are some constants in the software field, such as the Microsoft Office suite of products, that may merit more in-depth training so that employees can learn about their more advanced functions. Customer service. Customer service has operated remotely at least since the first customer help hotline was installed.

Skills 279

Skills Blended Learning Training Train 279

Infopro Learning

MAY 7, 2020

A Deloitte global study recently described human capital transformation as an approach that helps companies define, structure and realize their human capital management strategy by focusing on the development and delivery of services that target their most important assets, employees. This can be achieved by improving customer experiences.

Problem 294

Problem Learning Objects Business Learning Objectives 294

Infopro Learning

APRIL 15, 2024

AI Chatbots and Employee Training: Demonstrating Their Impact Through Use Cases Learning leaders can utilize chatbots across various sales and employee training aspects to enhance productivity and performance. Gartner forecasts that chatbots will emerge as a leading customer service channel within five years.

Diversity Training 221

Diversity Training Compliance Training Blended Learning Simulations 221