Infopro Learning

JULY 9, 2021

Over the last year and a half, organizations have been making changes to their products and services to better meet evolving customer needs. Product training programs have long been an effective tool to help employees learn about new products and features. Develop Role-Based Learning Journeys.

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Knowledge Productivity Product Program 410

Infopro Learning

JUNE 25, 2021

These changes have caused a growing need for remote-friendly product knowledge training programs. Product knowledge training is an essential tool that helps sales teams improve their customer service skills. Effective product knowledge training programs engage learners and familiarize your sales reps with new products.

Productivity 419

Productivity Product Learner Develop 419

dVinci Interactive

JANUARY 12, 2021

Delivering Excellent Customer Service through Training The key to customer retention at international franchise chain Duck Donuts is more than simply providing a delicious product. It’s about baking in extraordinary customer service with every transaction.

Customer Service 245

Customer Service Services Custom Delicious 245

Infopro Learning

JANUARY 21, 2021

This has led many organizations to look for ways to improve customer experiences. One of the most common complaints customers have today is that the customer service representatives that they talk to do not know enough about the organization’s offerings to answer their questions. Solution Highlights.

Knowledge 380

Knowledge Productivity Product Blended Learning 380

Infopro Learning

SEPTEMBER 22, 2023

Exceptional customer service holds immense potential for building a brand and fostering customer loyalty. Whether your customers are individual consumers or business professionals, meeting and exceeding their service expectations is crucial for retaining your existing audience and attracting new clientele.

Customer Service 221

Customer Service Services Custom Skills 221

Infopro Learning

FEBRUARY 25, 2021

Building quality customer relationships can lead to higher profits and a better brand image. Your customer service teams must have the skills they need to not only meet but exceed customer expectations. All employees within an organization must have at least basic customer service skills.

Customer Service 251

Customer Service Services Blended Learning Custom 251

Infopro Learning

DECEMBER 23, 2020

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams. Phase 1 Identifying Customer Service Challenges.

Customer Service 251

Customer Service Services Blended Learning Custom 251

TOPYX LMS

JANUARY 3, 2019

Thirty-five Customer Experience Statistics to Know for 2019¹ stated, “Customers no longer base their loyalty on price or product. If you cannot keep up with their increasing demands, your customers will leave you.”. Are your current customers loyal to your brand?

Customer Service 209

Customer Service Services Custom Software 209

Wisetail

JULY 21, 2022

The post LMS or LXP: The Case for Customer Service Training Technology appeared first on Wisetail LMS & LXP. A focus on the learner experience and employee enablement can turn training from a cookie-cutter onboarding process into a personalized, empowering experience.

Customer Service 243

Customer Service Services LMS Technology 243

Infopro Learning

JUNE 6, 2019

Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. According to a recent study, 86% of buyers are willing to pay more for great customer experience. Experiential Learning.

Productivity 280

Productivity Product Knowledge Simulations 280

Infopro Learning

FEBRUARY 5, 2020

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales.

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Knowledge Productivity Product Games 305

Ninja Tropic

MARCH 6, 2025

This article delves into the process of custom eLearning course development, providing practical insights from concept to completion. Topics What Is New Hire Time to Productivity? How Can New Hire Time to Productivity Be Tracked? Why Track New Hires Time to Productivity? How Long Until Employees Are Fully Productive?

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Custom eLearning Development Diversity Training Compliance Training Custom 52

Ninja Tropic

APRIL 2, 2025

Are you improving onboarding , compliance, or product training ? They may also engage in strategic planning by setting clear objectives that align with the organization’s goals, such as launching a new product. Productivity Improvements: Compare productivity levels to see if there is a notable increase post-training.

Compliance Training 52

Compliance Training Diversity Training Skills Guide 52

Infopro Learning

NOVEMBER 10, 2022

The most successful businesses prioritize their customer’s needs before, during, and after the sale by offering exceptional service. Building a customer-centric culture within an organization requires an added effort to provide more than just good customer service. Personalize the Customer Service.

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Consulting Custom Organization Tips 416

Infopro Learning

JANUARY 11, 2022

A product’s quality combined with its usability significantly impacts customer satisfaction. Product knowledge training facilitates the ease-of-use aspect. This article will unpack what product knowledge training is, why it is important, and how to implement it. What is product knowledge training? Let’s begin.

Knowledge 221

Knowledge Productivity Product Train 221

TOPYX LMS

FEBRUARY 13, 2020

Employee productivity is important across all industries, especially retail. Retail companies rely on the performance of their staff to generate sales and attract and retain customers. Without a productive workforce, a retail organization can’t survive. For example, most retail workers need targeted sales training.

Platform 207

Platform Productivity Product Customer Service 207

Infopro Learning

SEPTEMBER 5, 2018

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Product training is no longer a nice-to-have in today’s customer obsessed world.

Sales 211

Sales Productivity Product Support 211

Infopro Learning

NOVEMBER 8, 2022

The focus of many organizations these days is not just on attracting and retaining talent but also on fostering a more engaged and productive workforce. How Does Employee Engagement Affect Productivity and Lead Better Outcomes? This is unquestionably the most significant correlation between highly engaged employees and productivity.

Productivity 221

Productivity Product Benefits Strategy 221

Upside Learning

FEBRUARY 5, 2025

Personalized Learning for Diverse Roles The banking and finance sector hires people across a range of lines, including customer service representatives, risk managers, and compliance officers, each of whom has different training needs. Standardized training programs do not fit within this context anymore.

Compliance Training 147

Compliance Training Diversity Training Simulations Corporate eLearning 147

Infopro Learning

SEPTEMBER 5, 2018

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Product training is no longer a nice-to-have in today’s customer obsessed world.

Sales 193

Sales Productivity Product Support 193

MobileTrain

FEBRUARY 10, 2025

Luxury retail is more than just selling high-end productsits about creating a brand experience that exudes exclusivity, sophistication, and impeccable service. Customers expect personalised attention, profound product knowledge, and seamless interactions that reflect the brand’s prestige.

Customer Service 52

Customer Service Services Custom Train 52

Infopro Learning

DECEMBER 22, 2021

For example, you can train ops employees with customer service representatives or the marketing team. In the same fashion, customer service reps become high-performing universal bankers with a better understanding of the products and services. This step has benefits like: Minimizing reskilling needs.

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Program Train Training Learning Objects 419

Infopro Learning

OCTOBER 25, 2021

As customers prefer digital platforms to conduct their banking-related activities, sales employees lack the opportunity to access relevant information that surfaces during in-person communications. As a result, financial sales teams face the following challenges: • Cross-selling a variety of products. Consultative Prospecting.

Sales 419

Sales Diversity Training Program Case Study 419

Infopro Learning

MAY 24, 2021

Your organization’s leaders play a critical role in driving innovation and productivity. The training programs were designed to help youth start their careers in IT, healthcare, skilled trades, and customer service. The recent pandemic has only increased the need for high-quality leadership development programs.

Leadership 406

Leadership Simulations Program Organization 406

Infopro Learning

OCTOBER 20, 2021

Higher Adoption: Your outsourced training partner can ensure a seamless customer service experience, resulting in higher adoption levels of LMS. You might find it challenging to keep your website up to date whenever there is an upcoming training session or new product offerings. Get an Up to Date Website.

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Outsource LMS Website Learning Management System 448

Upside Learning

FEBRUARY 26, 2025

They are always on their feet, serving customers, refilling products, and processing transactions. However, they are required to learn new promotions, inventory adjustments, and customer service abilities on the fly. The Retail Learning Paradox Retail employees do not have the luxury of extended training sessions.

Compliance Training 147

Compliance Training Simulations eLearning Virtual World 147

Infopro Learning

SEPTEMBER 9, 2021

Human capital transformation helps organizations prepare a future-ready workforce that is highly skilled, innovative, and productive. For instance, employees with good customer service experience may master skills in sales too. Reskilling and retraining create ample new job opportunities for employees to stay productive at work.

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Blended Learning Diversity Training Blended Corporate eLearning 383

Infopro Learning

MARCH 25, 2025

For example, a corporate learning services solution could help enterprises upskill their workforce in emerging technologies such as cloud computing and artificial intelligence (AI) for organizations targeting businesses like a software company. Microlearningdelivering appropriately sized, focused contenthas emerged as a solution.

Corporate Learning 170

Corporate Learning Blended Learning Diversity Training Corporate eLearning 170

Infopro Learning

NOVEMBER 10, 2022

Improving productivity. An example of such a corporate learning strategy would be to reduce customer help tickets and wait times and provide the best customer service to its customers. Training a customer service employee to interact effectively with customers is important to increase sales.

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eLearning Strategy Corporate Learning Corporate eLearning Learning Strategy 352

Upside Learning

MARCH 5, 2025

Training That Fails to Keep Pace with Product Lifecycles IT and telecom companies are introducing new goods and services at a never-before-seen pace. The average lifecycle of a Telecom product has shrunk significantly. What used to last 35 years now evolves within 1218 months.

Compliance Training 147

Compliance Training Cognitive Augmented Reality Metrics 147

Infopro Learning

JANUARY 26, 2021

Many insurance organizations are still struggling with the evolution of technology and how businesses are transforming from being product-focused to customer-centric. Driving Customer Excellence. Creating an effective customer service training for quality customer experiences gives a competitive advantage to businesses.

Cyber Security Training 419

Cyber Security Training Business Digital Security 419

Tim Slade

DECEMBER 1, 2018

For example, let’s say you work in a call center, and the customer service agents are expected to resolve each customer call within 10 minutes. In this situation, the best solution would be to improve the performance of the systems the customer service agents are using. So, how do we know for sure?

Customer Service 208

Customer Service Metrics Instructional Design Train 208

Infopro Learning

JANUARY 25, 2021

Everyone from senior level leadership to your customer service teams should participate in the program if you wish to create a culture that supports diversity in the workplace. Implementing a high-quality diversity training program can help your organization increase productivity, improve workplace culture and increase profits.

Diversity Training 419

Diversity Training Sexual Harassment Training Harassment Training Blended Learning 419

Infopro Learning

APRIL 19, 2021

Businesses like Amazon and YouTube utilize machine learning to make recommendations about products or videos you may want to watch or purchase next. For example, you can automate an entirely different set of courses for employees with other jobs like customer service reps and employees in an IT department.

Diversity Training 409

Diversity Training Compliance Training Custom eLearning Development eLearning Strategy 409

LearnDash

NOVEMBER 21, 2023

Here are 10 things to consider: Prioritizing new members over existing ones Neglecting user experience Not delivering fresh content Sacrificing quality for quantity Not building trust Making big changes too frequently Spamming members Giving sub-par customer service Not surveying your members Reinventing the wheel Let’s take a closer look.

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Site Customer Service Trust Community 278

Gyrus

MARCH 20, 2024

Increase Your Productivity With LMS For Manufacturing Industry GyrusAim LMS GyrusAim LMS - The lack of a skilled workforce is one of the greatest challenges that manufacturing industries face today. Companies in this sector are looking forward to practical tips on how to get work done with fewer workers and improve manufacturing productivity.

LMS 130

LMS Productivity Product Industry 130

Ontuitive

JANUARY 19, 2023

Customer service is the direct link between your business and your customers. Outstanding customer service is important because it greatly impacts a company’s reputation and customer loyalty. The past couple of years have not been easy for customer service teams.

Adoption 170

Adoption Adopt Performance Support Support 170