Infopro Learning

APRIL 16, 2021

The Modern Customer’s Expectations. Today customer service is a tool you can utilize to build customer relationships and drive sales. The quality of customer service your organization provides influences your potential customer’s sales decisions. It can also impact customer loyalty.

Productivity 419

Productivity Product Custom Simulations 419

Infopro Learning

APRIL 15, 2025

Interactive learning platforms turn this notion upside down Gamification,interactive videos, hands-on exercises, and an experimental approach to learning ensure that learning is active and fun. Cutting Costs Without Compromising Quality Training budgets are tight, especially for small-to-medium enterprises.

Interactive 221

Interactive Platform Compliance Training Business 221

Infopro Learning

SEPTEMBER 28, 2020

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. One of the top customer service complaints is that employees did not know enough to help them with their queries.

Knowledge 410

Knowledge Productivity Product Blended Learning 410

Infopro Learning

JULY 9, 2021

Over the last year and a half, organizations have been making changes to their products and services to better meet evolving customer needs. In addition, having the ability to answer any questions is critical to delivering quality customer service. Final Note.

Knowledge 410

Knowledge Productivity Product Program 410

Infopro Learning

JULY 27, 2020

Providing quality customer experiences is a huge competitive advantage in today’s market. In fact, the quality of service you provide has a direct impact on your organization’s growth and revenue. Retaining customers is also less expensive than acquiring new ones. Delivering the best customer service.

Sales 309

Sales Custom Simulations Case Study 309

Infopro Learning

JANUARY 21, 2021

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. Quality service is one of the critical factors today’s consumers consider before making a purchase. Step 2: Designing.

Knowledge 380

Knowledge Productivity Product Blended Learning 380

Experiencing eLearning

AUGUST 18, 2020

” If you took a photo or video of the desired behavior, what would it look like? For example, a client might ask you for training on “quality customer service” or “better communication between nurses and patients.” Get specific with behaviors. You need specifics and examples.

Behavior 493

Behavior Analysis Simulations Photo 493

Infopro Learning

JUNE 25, 2021

Product knowledge training is an essential tool that helps sales teams improve their customer service skills. The best programs take the process a step further by helping your employees develop an understanding of how these offerings solve problems for your customers. Integrate Social Elements.

Productivity 419

Productivity Product Learner Develop 419

Experiencing eLearning

NOVEMBER 24, 2020

SMEs will often start with general ideas like “provide quality customer service” or “improve communication.” If you took a photo or video of that behavior, what would it look like? ” That’s not enough for a branching scenario though. That question comes from Julie Dirksen.)

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Behavior Problem Photo Customer Service 563

Infopro Learning

MAY 24, 2021

The recent pandemic has only increased the need for high-quality leadership development programs. The training programs were designed to help youth start their careers in IT, healthcare, skilled trades, and customer service. Today courageous leadership is needed now more than ever.

Leadership 406

Leadership Simulations Program Organization 406

Infopro Learning

SEPTEMBER 29, 2020

The banking and financial services industry is constantly changing and adapting all the time. Advancements in technology and current events are changing the way these businesses interact with both their customers and even their employees. Customer service has become the leading factor consumers consider before making a purchase.

Performance Support 391

Performance Support Support Performance Global 391

Infopro Learning

APRIL 19, 2021

Real-life examples people use in their everyday lives can be found while shopping online or watching videos. Businesses like Amazon and YouTube utilize machine learning to make recommendations about products or videos you may want to watch or purchase next. Providing Recommendations for Self-Guided Learning.

Diversity Training 409

Diversity Training Compliance Training Custom eLearning Development eLearning Strategy 409

Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Develop simulations to build service skills.

Customer Service 100

Customer Service Services Custom Simulations 100

Experiencing eLearning

APRIL 21, 2017

” If you took a photo or video of the desired behavior, what would it look like? For example, a client might ask you for training on “quality customer service” or “better communication between nurses and patients.” Get Specific with Behaviors. You need specifics and examples.

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Storyboard Behavior Analysis Photo 288

Inkling

NOVEMBER 11, 2016

These new employees serve in a variety of roles—salesperson, customer service representative, and inventory stocker, to name a few—and are often hired as temporary part-time or full-time workers (rather than salaried) to keep hiring costs down. End result = happy customer. Holiday challenges. Holiday challenges.

Mobile 217

Mobile Customer Service Policies Reference 217

LearnDash

JUNE 11, 2020

Is it fast customer service? Plus, they can see how the training courses support their own job requirements and service goals. You may also choose to highlight real-life instances where the new skills your team is developing have had a positive effect on customer service and allowed them to put your company values into action.

Tips 251

Tips Training Train Customer Service 251

Ninja Tropic

JANUARY 13, 2025

One of the best tools for creating an impactful onboarding process is video. Employee onboarding videos can help new employees feel comfortable, informed, and ready to succeed. But how do you make sure your videos are effective and engaging? People have short attention spans, so keep your videos concise and to the point.

Examples 52

Examples Video Effectiveness Learning Objects 52

Infopro Learning

JANUARY 19, 2023

Embracing the best quality training programs helps drive engagement and performance, significantly reducing attrition rates. For instance, if your sales personnel fail to retain customers, they may require customer service training to improve sales and customer satisfaction.

Custom eLearning Development 221

Custom eLearning Development Diversity Training Metrics Program 221

Play.ht

JUNE 23, 2025

Today’s most advanced TTS applications leverage sophisticated AI and machine learning to capture the nuances that make human speech sound authentic: Natural Intonation and Prosody : High-quality TTS voices understand how to properly emphasize words, adjust tone for questions, and create natural-sounding rhythm.

Text-to-Speech 52

Text-to-Speech Voice Voiceover Alternatives 52

Hurix Digital

JUNE 17, 2025

Data Analysis Content Creation Decision Making Customer Service Why Does AI-Powered Workflow Automation Matter for Business Processes? Efficiency Productivity Quality Innovation How AI-Powered Workflow Automation Works? It can also eliminate human errors, delays, and bottlenecks, improving the quality and speed of the work.

Customer Service 52

Customer Service Cost Quality Market 52

Upside Learning

SEPTEMBER 25, 2024

Customer Service Excellence: Superb customer service requires that one undergo training in relationship management, effective communication, and the use of data-driven insights in improving relationships with clients. In case there are people in different time zones or have lesser availability, this would help.

Compliance Training 147

Compliance Training Diversity Training Case Study Custom eLearning Development 147

Infopro Learning

APRIL 8, 2025

Link these results with your business goalsenhancing customer service, implementing new technology or tapping a new market. Design Content with Engagement in Mind: Collaborate with subject matter experts or external providers to develop high-quality materials. Establish Clear Goals: Determine what success means to you.

Program 221

Program Effectiveness Metrics Case Study 221

Paradiso

NOVEMBER 14, 2024

Shopify supports a variety of digital products, allowing you to offer diverse course formats: Video Courses: Offer pre-recorded lectures, tutorials, or presentations. Engage with Customers: Provide excellent customer service and encourage feedback to build trust and improve your offerings.

Guide 91

Guide Companies Course Diversity Training 91

CourseArc

APRIL 19, 2023

The voicebot at the other end of the customer service line gets you results, without waiting or push-button menus. This model packs a lot of computing power, making it ideal for handling the huge number of variables required for high-quality speech synthesis. Siri points out your next turn in an unfamiliar town.

Text-to-Speech 235

Text-to-Speech Authoring Tools Voice Sound 235

Fly Plugins

MARCH 26, 2024

This reduces the time and resources required for onboarding, ensuring that new staff members are quickly integrated into their roles and can start delivering quality care. An Enterprise LMS allows retailers to train their sales staff on product knowledge, customer service, visual merchandising, and sales techniques.

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LMS Learning Management System Enterprise Compliance Training 195

Thinkdom

NOVEMBER 28, 2024

Content Formats : SCORM-compliant courses, videos, PDFs, quizzes, and interactive modules. Content Formats : Videos , infographics, discussion boards, live sessions, gamified content, and interactive activities. Course Management : Schedule, assign, and monitor training modules efficiently.

Compliance Training 52

Compliance Training Association Learning Management System Diversity Training Blended Learning 52

Attensi

OCTOBER 14, 2024

Match the solution to the problem Before going out and reading articles, watching videos, and paying for online courses my advice would be to think critically about your specific needs and problems. For example, in my case, I am constantly building slides and examples to illustrate how our product would be tailored to a given customer.

Director 104

Director Management Case Study Social Networks 104

Paradiso

JULY 2, 2025

Offline Access for Uninterrupted Learning The platform supports offline access , enabling learners to download courses, videos, and resources for use without an active internet connection. Optimized mobile content such as videos, audio, and animations makes information engaging and easy to understand, improving knowledge retention.

Association LMS 91

Association LMS Association Learning Management System Diversity Training Compliance Training 91

Xyleme

DECEMBER 2, 2024

To ensure a consistent, high-quality experience at all of its locations, Whataburger delivers a range of courses to employees—from food preparation and customer service to restaurant management and operations. That commitment has led to fans who frequent Whataburger’s 1,050-plus restaurants across 16 states.

Xyleme 52

Xyleme Content Help Association Learning Management System 52

Paradiso

OCTOBER 12, 2023

In this blog, we’ll explore the essential features you should look for in the best LMS for banking and financial services. It supports various learning materials such as videos, tests, simulations, and gamification. It also supports blended learning, video courses, and an intriguing feature.

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LMS Services Authoring Tools Compliance Training 91

Learnbrite

JUNE 22, 2025

We will also explore the advantages of using microlearning videos over traditional e-learning methods. The content can be delivered in various formats, such as video, self-paced e-learning, games, blogs, job aids, podcasts or infographics. It is cost-effective and designed to fit busy schedules while catering to short attention spans.

Micro-Learning 52

Micro-Learning Diversity Training microlearning Simulations 52

Learnbrite

JUNE 20, 2025

We will also explore the advantages of using microlearning videos over traditional e-learning methods. The content can be delivered in various formats, such as video, self-paced e-learning, games, blogs, job aids, podcasts or infographics. It is cost-effective and designed to fit busy schedules while catering to short attention spans.

Micro-Learning 52

Micro-Learning Diversity Training microlearning Simulations 52

Paradiso

FEBRUARY 11, 2025

One of the most effective ways to ensure that customers remain satisfied and loyal is by providing them with the right tools and knowledge to use your products or services effectively. This is where customer training software plays a crucial role.

Software 91

Software Case Study Custom Benefits 91

Infopro Learning

MARCH 24, 2023

Skills gap: The retail industry requires a diverse set of skills, including customer service, sales, inventory management, and technology expertise. This is particularly relevant in the retail industry, with a limited pool of high-quality candidates.

Develop 221

Develop Diversity Training Social Media Social Networks 221

KnowledgeCity

SEPTEMBER 6, 2024

Companies that invest in high-quality training programs are better equipped to handle change, seize opportunities, and stay ahead of the competition. By looking at these hidden costs, we’ll show why investing in quality training is a smart move. What is Low-Quality Training? The results of poor training are clear.

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Quality Cost Case Study Training 59

Learnbrite

JUNE 29, 2025

This software includes features such as drag-and-drop design elements, audio/video recording capabilities, animation effects, quizzes & surveys integration, HTML5 support for mobile devices, SCORM compliance options, analytics tracking & reporting tools. The interactive features of the platform should be a priority.

Compliance Training 52

Compliance Training Authoring Tools Software Online 52

Learning Pool

JUNE 28, 2022

Learning Pool, the global elearning solutions provider, is thrilled to have partnered with Money and Pensions Service to develop a blended learning strategy by delivering the online elements of its money guidance training. . About the Money and Pensions Service? . together legacy services ? MoneyHelper, which ? 0800 138 7777.

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Blended Learning Streaming Blended Services 84