Infopro Learning

APRIL 16, 2021

The Modern Customer’s Expectations. Today customer service is a tool you can utilize to build customer relationships and drive sales. The quality of customer service your organization provides influences your potential customer’s sales decisions.

Productivity 419

Productivity Product Custom Simulations 419

Ninja Tropic

APRIL 2, 2025

For instance, a customer service representative maTo effectively support customer interactions, it is essential to proficiently operate a Customer Relationship Management (CRM) system, handle customer complaints skillfully, and utilize data analysis tools to assess customer feedback.

Compliance Training 52

Compliance Training Diversity Training Skills Guide 52

Ninja Tropic

MARCH 6, 2025

For example, instead of saying, Employees will improve customer service skills, a SMART objective would be: “By the end of this course, employees will be able to handle customer complaints using a three-step resolution process with 90% accuracy.” . $ Achievable: Keep goals realistic.

Custom eLearning Development 52

Custom eLearning Development Diversity Training Compliance Training Corporate eLearning 52

Infopro Learning

NOVEMBER 10, 2022

The most successful businesses prioritize their customer’s needs before, during, and after the sale by offering exceptional service. Building a customer-centric culture within an organization requires an added effort to provide more than just good customer service. Personalize the Customer Service.

Consulting 416

Consulting Custom Organization Tips 416

Infopro Learning

SEPTEMBER 28, 2020

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. One of the top customer service complaints is that employees did not know enough to help them with their queries.

Knowledge 410

Knowledge Product Productivity Blended Learning 410

Infopro Learning

SEPTEMBER 16, 2022

In recent years, heavy expenditures have been made on training salespeople to deliver excellent customer service. When managers prepare for sales training, they often neglect to keep an eye on how well they manage sales behaviors and outcomes.?Effective Sales Training & Enablement Accelerates Results ?with?

Behavior 221

Behavior Sales Metrics Oracle 221

Infopro Learning

JANUARY 21, 2021

Quality service is one of the critical factors today’s consumers consider before making a purchase. This has led many organizations to look for ways to improve customer experiences. A design and blended strategy are then developed to meet the needs of your sales reps. The process begins with in-depth planning.

Knowledge 380

Knowledge Product Productivity Blended Learning 380

Infopro Learning

SEPTEMBER 5, 2018

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Product training is no longer a nice-to-have in today’s customer obsessed world. Why Sales Training Alone Isn’t Enough.

Sales 211

Sales Product Productivity Support 211

Infopro Learning

JUNE 25, 2021

Product knowledge training is an essential tool that helps sales teams improve their customer service skills. Effective product knowledge training programs engage learners and familiarize your sales reps with new products. These changes have caused a growing need for remote-friendly product knowledge training programs.

Product 419

Product Productivity Learner Develop 419

Infopro Learning

APRIL 15, 2025

Adaptive learning through interactive learning platforms addresses this challenge squarely by providing customized learning paths that adjust based on each employee’s progress. For example, suppose a sales manager performs well in negotiation as a course segment but falters at data-driven decision-making.

Interactive 221

Interactive Platform Compliance Training Business 221

Infopro Learning

JULY 9, 2021

In addition, having the ability to answer any questions is critical to delivering quality customer service. Replacing instructor-led sessions with a blend of VILT and online training modules will help your business continuously provide sales training no matter their location. Provide Support Materials.

Knowledge 410

Knowledge Product Productivity Program 410

Infopro Learning

OCTOBER 20, 2021

Higher Adoption: Your outsourced training partner can ensure a seamless customer service experience, resulting in higher adoption levels of LMS. Never Lose Sales Opportunities. Outsourced learning administration can help address inbound queries and track sales leads and opportunities without any extra effort.

Outsource 448

Outsource LMS Website Learning Management System 448

Infopro Learning

JULY 6, 2017

They need to be able to advise and guide the sales team on how to improve sales conversion, counsel the customer service team on how to acquire listening skills when dealing with irate customers, or empower the technology team to quickly deal with security breaches.

CLO 420

CLO Performance Kirkpatrick Guide 420

Infopro Learning

SEPTEMBER 5, 2018

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Product training is no longer a nice-to-have in today’s customer obsessed world. Why Sales Training Alone Isn’t Enough.

Sales 193

Sales Product Productivity Support 193

TOPYX LMS

MARCH 12, 2020

While all employee training is important, sales and customer service training is critical. This is because a company’s bottom line depends on the competence of its sales team. If sales employees can’t secure and retain new customers, close sales, upsell, and cross-sell, businesses are in trouble.

Sales 173

Sales Customer Service Learner Training 173

Learning Pool

APRIL 23, 2024

Marking five years of customer service excellence, Learning Pool scooped the Bronze award in the ‘Customer Service Success – Business Services Industries’ category. Global SVP, Customer Success, Kate Yulis said, “At Learning Pool, we’re committed to providing a world-class customer experience.

Customer Service 113

Customer Service Sales Services Custom 113

Ontuitive

JANUARY 9, 2023

An organization can help by having a solid sales enablement strategy. An essential part of sales enablement is ensuring that employees can quickly and easily leverage important sales content. Too often, sales reps lose valuable time sifting through a mountain of files or trying to remember how to run a complex report.

Adopt 197

Adopt Adoption Sales Digital 197

Infopro Learning

DECEMBER 22, 2021

For example, you can train ops employees with customer service representatives or the marketing team. In the same fashion, customer service reps become high-performing universal bankers with a better understanding of the products and services.

Program 419

Program Training Train Learning Objects 419

Experiencing eLearning

AUGUST 18, 2020

For example, a client might ask you for training on “quality customer service” or “better communication between nurses and patients.” Forgetting to ask customers if they found everything results in lost sales and less satisfied customers. You need specifics and examples.

Behavior 493

Behavior Analysis Simulations Photo 493

MobileTrain

FEBRUARY 10, 2025

In luxury retail, where service is a part of the product as the item itself, this gap can lead to lost sales and diminished brand reputation. Consistent Customer Experience: Ensure every team memberfrom new hires to seasoned staffdelivers the same high-end service.

Customer Service 52

Customer Service Services Custom Training 52

Infopro Learning

JUNE 6, 2019

To provide exceptional experience to these customers, whether they are selling or servicing, representatives need to have a deeper understanding of their products than ever before. Micro learning can help to prevent your service staff from getting information overload and make sales training materials more effective.

Productivity 280

Productivity Product Knowledge Simulations 280

Infopro Learning

NOVEMBER 10, 2022

These objectives might be anything from a measurable increase in sales to a shift in employee morale. An example of such a corporate learning strategy would be to reduce customer help tickets and wait times and provide the best customer service to its customers. Determine Skill Gaps.

Corporate Learning 352

Corporate Learning eLearning Strategy Corporate eLearning Learning Strategy 352

Experiencing eLearning

JUNE 13, 2023

Customer service Communicating with teenagers DEI (diversity, equity, and inclusion) Consultative sales New manager training Refining broad topics to a narrow focus Those broad topics might be what stakeholders or clients request in a branching, but your job is to narrow the focus.

Diversity Training 418

Diversity Training Analysis Photo Behavior 418

Experiencing eLearning

MARCH 10, 2020

If you’re doing customer service training, think about the different types of customers employees interact with. If sales associates often forget to provide a recommendation at a specific point in the sales process, include that point in the scenario. Common mistakes are good challenges to include.

Learning Objects 350

Learning Objects Budget Sales Association 350

Infopro Learning

FEBRUARY 5, 2020

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales.

Knowledge 305

Knowledge Product Productivity Games 305

Infopro Learning

SEPTEMBER 9, 2021

For instance, employees with good customer service experience may master skills in sales too. They may have excellent communication skills and in-depth product knowledge to drive sales and customer satisfaction. Employees with adjacent skills may quickly learn what to do for the new role and perform better.

Blended Learning 383

Blended Learning Diversity Training Blended Corporate eLearning 383

Infopro Learning

OCTOBER 18, 2023

But what if these friendly problem-solvers could also be your company’s secret weapon for boosting sales? Yes, you heard that right – we’re about to dive into the exciting realm of transforming the selling behavior of your customer success team. Core Responsibilities Customer success means more than just making sales.

Behavior 221

Behavior Metrics Teams Custom 221

Learning Pool

MARCH 7, 2023

Las Vegas, NV: The Silver award for ‘Customer Service Success – All Other Industries’ was presented to Learning Pool at the gala evening for the Stevie ® Awards for Sales and Customer Service 2023 at Caesars Palace on Friday 3rd March 2023.

Customer Service 93

Customer Service Services Custom Compliance Training 93

Infopro Learning

APRIL 6, 2020

Is the training program improving sales, customer service or the net promoter score? For our Sales Training solutions, we have demonstrated 6% to 18% uplift in sales conversions and an account growth of 12% to 15%. Is the program enhancing safety and security of employees? Or is it reducing the time to proficiency?

Global 369

Global ROI Metrics Simulations 369

TOPYX LMS

FEBRUARY 13, 2020

Retail companies rely on the performance of their staff to generate sales and attract and retain customers. For example, most retail workers need targeted sales training. Without it, they won’t have the skills needed to successfully close a sale when they inevitably encounter a situation in which making a sale is difficult.

Platform 207

Platform Productivity Product Customer Service 207

Upside Learning

MARCH 5, 2025

Training That Fails to Keep Pace with Product Lifecycles IT and telecom companies are introducing new goods and services at a never-before-seen pace. Despite this, these external partners often receive only minimal product training, leading to inconsistent customer experiences.

Compliance Training 147

Compliance Training Cognitive Augmented Reality Metrics 147

Inkling

NOVEMBER 11, 2016

These new employees serve in a variety of roles—salesperson, customer service representative, and inventory stocker, to name a few—and are often hired as temporary part-time or full-time workers (rather than salaried) to keep hiring costs down. End result = happy customer. Holiday challenges. The Inkling difference.

Mobile 217

Mobile Customer Service Policies Reference 217

CommLab India

MAY 22, 2023

In today's fast-paced business environment, sales teams need to stay up-to-date with the latest sales techniques, product information, and customer service skills. Read on to understand how microlearning comes in as a lifesaver for your sales teams.

microlearning 108

microlearning Sales Teams Customer Service 108

LearnDash

FEBRUARY 16, 2021

Customer service training. Customer service is a difficult job. Most people only contact customer service when something has gone wrong, which often means they’re already in a bad mood. Here are just a few examples of how branching scenarios can provide learners with safe environments to fail.

Online Learning 279

Online Learning Online Customer Service Culture 279

TOPYX LMS

NOVEMBER 11, 2020

2020 has been a year of crisis that has brought great stress and uncertainty not just to individuals, but also to companies. McKinsey & Company stated, “Uncertainty can be measured in magnitude and duration.

Custom 242

Custom LMS Services Sales 242

LearnDash

NOVEMBER 21, 2023

Here are 10 things to consider: Prioritizing new members over existing ones Neglecting user experience Not delivering fresh content Sacrificing quality for quantity Not building trust Making big changes too frequently Spamming members Giving sub-par customer service Not surveying your members Reinventing the wheel Let’s take a closer look.

Site 278

Site Customer Service Trust Community 278

Infopro Learning

APRIL 15, 2024

AI Chatbots and Employee Training: Demonstrating Their Impact Through Use Cases Learning leaders can utilize chatbots across various sales and employee training aspects to enhance productivity and performance. As reported by Intercom, 35% of business leaders affirm that virtual agents have streamlined the process of closing sales deals.

Diversity Training 221

Diversity Training Compliance Training Blended Learning Simulations 221