Infopro Learning

MARCH 30, 2023

According to Salesforce Research , providing exceptional customer experiences is crucial for businesses, as it can boost the likelihood of repeat purchases by 89% among customers. Employers can provide access to online learning resources, attend industry conferences and seminars, and offer job rotations to employees.

Industry 221

Industry Compliance Training eLearning Consultant eLearning Strategy 221

OpenSesame

NOVEMBER 10, 2010

With consumers now more conscious about the quality of customer service that they get, customer service training is an important factor that businesses the world over are now investing in. Customer service has now been realized to have a direct effect in retaining customers and helping build better business.

Customer Service 52

Customer Service Services Custom Photography 52

The Performance Improvement Blog

FEBRUARY 6, 2014

He suggests that corporate training programs can effectively develop skill sets such as “…six-sigma analysis, supply-chain procedures, customer service, inventory control, quality assurance and Internet marketing.” Professional trainers that are good at delivering instruction are not successful ensuring application of that learning.

Companies 170

Companies Train Training Organizational Learning 170

OpenSesame

AUGUST 3, 2010

As the company grows, the need to train your customer support staff becomes even more urgent. Investing in customer service training courses allows your company to establish a competitive edge in the marketplace. It can ultimately decide in your favor once the customer decides to buy.

Customer Service 52

Customer Service Services Custom Organization 52

LearnDash

JANUARY 31, 2019

For some organizations, outsourcing training to a community college or special seminar course may be the best option. Lower customer service complains? Can you evaluate customer satisfaction after a service call? Each of these solutions has a time and place. How much do you currently budget for employee training ?

Compliance Training 194

Compliance Training Online Learning Business Online 194

eLearning Architect

FEBRUARY 11, 2016

My seminar was called ‘How to Double your eLearning Return on Investment’ - and following a lively seminar with lots of questions, I wanted to share some highlights. I would love to go into a lot more detail and I will probably do that at a later stage, but it at least gives you an indication of what you missed at the seminar.

Compliance Training 134

Compliance Training eLearning Strategy Corporate eLearning eLearning Consultant 134

Saffron Interactive

JULY 27, 2010

Carroll, a Canadian musician, had his guitar damaged by United and although this was upsetting, the customer service he received in the following nine months drove him to distraction – United just refused to accept any liability. Our customers, the learners, are being exposed to a multitude of technologies at a frightening pace.

Social Learning 83

Social Learning Social Liability Customer Service 83

Infopro Learning

APRIL 5, 2016

Customer service is rechristened as customer experience and user experience is drawing people to seminar and symposiums. It is time for change, and I have a valid reason to. I have seen rotary phones become museum pieces and typewriters become a relegated past.

Instructional Design 170

Instructional Design Instruction Instructional Design 170

LearnDash

DECEMBER 3, 2018

Imagine customer service or sales training. A learners might conceptually understand how to respond to an irate customer, but the scenario will feel more real when confronted by an angry classmate. It’s not hard to imagine the same principles applying to a chemistry course, a woodworking class, or an art seminar.

Classroom 153

Classroom Lecture Course Online 153

LearnDash

MARCH 12, 2018

Many courses were text-based, or included taped lectures from actual seminars. This kind of interactivity holds some exciting possibilities for various employee training programs, especially those that deal with customer service or emergency response. Learners watched the videos, took notes, and submitted coursework.

Interactive 147

Interactive Course Online Emergent 147

Mindflash

JUNE 6, 2012

Most trainers can’t just go to the VP of customer service and tell them they need 11 months to create that new-hire training program. The quest to seek out information on their own radically transforms what easily could have been another boring training seminar. If you do customer service training, take calls in class.

Instructional Design 105

Instructional Design Instruction Instructional Design 105

Mindflash

FEBRUARY 16, 2012

Employees frequently select education programs based on a seminar, book, or program title, not by a clear understanding of the material, its correlation to the job, its ability to enhance performance, or the level of effort and commitment required to carry it out. What’s Going Wrong? A waste of time. Employees have to want to be better.

Train 77

Train Training Learning Objects Tips 77

The Performance Improvement Blog

DECEMBER 16, 2015

Instructor-facilitated seminar – meeting convened by an instructor; learners discuss a topic relevant to their work and chosen by instructor. Performance measurement – learning from measures of performance such as sales figures, production numbers, and customer service feedback.

Simulations 100

Simulations Wiki Case Study Performance Support 100

CLO Magazine

FEBRUARY 4, 2020

Millions of end users were sent to an Upgrading to Windows ’95 seminar that often lasted two days. Each month, we had hundreds of thousands of IT professionals receiving this satellite broadcast about the upcoming changes as the new system was rolled out in August 1995. Here are a few trends we are forecasting about these updates.

Job 84

Job Scanning Simulations Analytics 84

Yatharthriti

AUGUST 1, 2022

It is also possible to get custom learning management software which is developed by various LMS development companies that have a team of professionals who are highly skilled and talented enough to cater to the needs and demands of the clients. Saves Time and Money.

LMS 96

LMS Learning Management System System Authoring Tools 96

SkyPrep

SEPTEMBER 26, 2016

Even though you may have transferred your learning options from traditional seminars with scheduled trainers to online programs, there are still ways you can build collaborations between online learners. Employees who learn together can bond in creative environments and the result is an increased level of innovation in your company.

Online Learning 66

Online Learning Online Simulations Newsletter 66

Paradiso

APRIL 13, 2022

It’s all about managing the “customer experience” and training franchise employees to deliver it. Any franchise owner faces a difficult task in training franchise employees to provide excellent customer service. Allow them to take online classes and attend seminars. Making Brand Value a Part of Training.

Authoring Tools 91

Authoring Tools LMS Train Training 91

Edume

JANUARY 23, 2018

Bite-sized, interactive sessions show driver-partners how to use the Uber app and provide tips on delivering excellent customer service. The EduMe training platform has been proven to significantly reduce the time to start driving with Uber whilst increasing drivers’ productivity and quality of their service.

microlearning 68

microlearning Platform Case Study Companies 68

Saffron Interactive

JULY 31, 2009

Carroll, a Canadian musician, had his guitar damaged by United and although this was upsetting the customer service he received in the following nine months drove him to distraction - United just refused to accept any liability. Our customers, the learners, are being exposed to a multitude of technologies at a frightening pace.

YouTube 53

YouTube Liability Customer Service iPhone 53

Roundtable Learning

JULY 14, 2020

One-way stores can outperform online shopping is through customer service. As a learning and development professional, how can you help your retail employees give unparalleled customer service? Customer Service – from navigating difficult conversations to service with a smile.

Blended Learning 72

Blended Learning Program Learning Objects Augmented Reality 72

Brilliant Teams

JULY 10, 2023

Corporate training solutions cover a wide range of topics and areas, including leadership development, communication skills, team building, customer service , sales and marketing techniques, project management, technical skills, and many others. By investing in corporate training solutions, organizations can reap numerous benefits.

Leadership 52

Leadership Corporate eLearning Solution Compliance Training 52

Avilar

JULY 21, 2023

I liked the work and the customer service. Lots of seminars and one-on-one education. Avilar: These days, it’s unusual for someone to stay with one company for 30 years. What was it about the company or culture that kept you there for three decades? Amy : I liked that it was a family business.

Voice 98

Voice Culture Leadership Director 98

Wranx

FEBRUARY 18, 2020

The conference was busy, with over 500 delegates attending the various topic streams, workshops and seminars on customer experience and digital transformation. Last week, the Wranx team were silver sponsors and exhibitors at the Future of the Contact Centre Conference in London.

Conference 52

Conference Streaming Digital Custom 52

learnWorlds

APRIL 21, 2022

Seminars and workshops can easily be customized to meet the organization’s specific needs. For example, working through different case studies that involve conflict at work or dealing with a difficult customer, helps them become familiar with their work environment and grow professionally. Register for Free. -->.

Blended Learning 122

Blended Learning Methods Compliance Training Case Study 122

Edume

SEPTEMBER 14, 2020

Companies with superior customer experience bring in 5.7 But to provide superior customer service employees must be engaged - employers that excel at customer experience have employees that are 1.5 Source: Temkin Group Employee Engagement Benchmark Study. times more revenue than competitors. times more engaged.

Apple 98

Apple Statistics Communication Study 98

KnowledgeCity

DECEMBER 21, 2021

By emphasizing the central role that a learning culture plays in staff development and customer service quality, you’ll be projecting a positive image to both job applicants and the public. It can also be helpful to share these resources in a weekly or monthly employee newsletter. That information could also be shared on social media.

Culture 52

Culture Diversity Training Organization Newsletter 52

ReadyTech

APRIL 7, 2022

It helps people who can’t afford to travel or attend expensive seminars, it’s a cost-effective way for companies to provide training to their employees, and it allows for greater flexibility than face-to-face training. For example, offer sessions on leadership, management, and customer service.

Software 52

Software Beginner Training Train 52

ReadyTech

APRIL 7, 2022

It helps people who can’t afford to travel or attend expensive seminars, it’s a cost-effective way for companies to provide training to their employees, and it allows for greater flexibility than face-to-face training. For example, offer sessions on leadership, management, and customer service.

Software 52

Software Beginner Training Train 52

Training Industry

APRIL 5, 2017

have never bought a book on sales) or attended a seminar on sales that was at least half a day long. Sales trainers like myself have at least 18 hours of information to provide in a live seminar, and reading this article only covers about 18 minutes. and “Lip Service.” So, what should your game plan be?

Sales 40

Sales Learning Quality Customer Service 40

Hurix Digital

MARCH 24, 2023

The training can be delivered in various formats, such as online courses , workshops, seminars, webinars, on-the-job training, and coaching sessions. Corporate training can cover a wide range of topics, including leadership and management, customer service, communication, technical skills, compliance, and safety.

Compliance Training 52

Compliance Training Agile Customer Service Train 52

Learning Visions

MAY 20, 2009

I used to pitch up against some of the "big guys" -- NetG, SkillSoft -- who do some custom development, but the clients would choose our small shop because we provided better customer service. So for custom developers, if youre trying to build up some brand recognition, is it essential to stay local?

Brandon Hall 100

Brandon Hall Corporate eLearning eLearning Consultant Moodle 100

TalentLMS

FEBRUARY 9, 2015

It’s all about customer service, real-time information sharing and inferences drawn from sales forecasts on specific destinations. When travel agents share their customer service and destination sales knowledge with each other, in an LMS platform, they involuntarily update each other on efficient performance practices.

Diversity Training 40

Diversity Training Blended Learning eLearning Strategy eLearning 40

Academy of Mine

OCTOBER 8, 2021

In addition, by utilizing third-party integrations like Zoom, GoToWebinar, or Microsoft Teams your insurance company can host live webinars and deliver training similar to in-person seminars (since those aren’t too popular nowadays). Compliance Training. Let’s take HubSpot for example.

LMS 92

LMS Sexual Harassment Training Compliance Training Harassment Training 92

Continu

MARCH 1, 2019

Customer Contact East. Frost & Sullivan’s conference is aimed at customer service and customer contact executives, so it includes lots of high-level breakout sessions. While much of the conference is focused on customer experience, you’ll also find service-focused sessions. Smart Customer Service.

Conference 40

Conference Captivate Authoring Tools Customer Service 40

KnowledgeCity

APRIL 22, 2022

Failure to get feedback : Most training events and seminars ask participants to fill out an evaluation form to gauge relevance, presentation quality, and audience interest. Effective sales training seminars focus on a combination of areas, including product knowledge, sales strategies, and motivation. Why Sales Trainings Fail.

Compliance Training 52

Compliance Training Diversity Training Train Training 52

Talented Learning

MAY 14, 2020

Prior to 2020, many associations relied heavily on in-person tradeshows, seminars and on-site training because they were historically popular offerings for both the association and the member.

Association LMS 98

Association LMS Association Learning Management System Association LMS 98

learnWorlds

FEBRUARY 14, 2022

Customer Service. How will customers find you and trust you? To gain the trust of more significant customers, you need to build your brand authority. Industry events, seminars, workshops, can help you create a good reputation. Corporate Sales Training Programs. Sales Process Fundamentals. Consultive Selling.

Effectiveness 116

Effectiveness Program Guide Train 116