Experiencing eLearning

JUNE 10, 2025

A study by Sung and Mayer (2012) suggests that any graphic in a learning experience will fall into one of these three categories: Instructive images : These visuals directly support learning and facilitate essential cognitive processing of core concepts. Consider cognitive load and the purpose of your images.

Images 401

Images Cognitive Podcaster Podcasts 401

Docebo

OCTOBER 23, 2018

The IGA Institute needed a shift in organizational culture to enhance customer service – it turned to Docebo to make it happen. In the grocery industry, the expectation for great customer service is a constant challenge and the root of good (and bad) customer service is organizational culture.

Docebo 31

Docebo Customer Service Case Study Services 31

Ninja Tropic

MARCH 6, 2025

For example, instead of saying, Employees will improve customer service skills, a SMART objective would be: “By the end of this course, employees will be able to handle customer complaints using a three-step resolution process with 90% accuracy.” . $ Achievable: Keep goals realistic.

Custom eLearning Development 52

Custom eLearning Development Diversity Training Compliance Training Custom 52

Infopro Learning

MAY 24, 2021

In a recent study about the future of leadership development conducted by the Harvard Business Review, 50% of senior leaders shared that their talent development process was not equipping new leaders with necessary skills (1). Learn more about the program details and read the case study Leadership Development Program for Diverse Audiences.

Leadership 406

Leadership Simulations Program Organization 406

Infopro Learning

APRIL 16, 2021

The Modern Customer’s Expectations. Today customer service is a tool you can utilize to build customer relationships and drive sales. The quality of customer service your organization provides influences your potential customer’s sales decisions. It can also impact customer loyalty.

Product 419

Product Productivity Custom Simulations 419

Infopro Learning

JULY 27, 2020

You might be surprised to learn that 86% of customers would pay up to 25% more to get a better customer service experience (1). Retaining customers is also less expensive than acquiring new ones. Repeat customers tend to spend more than new customers. Delivering the best customer service.

Sales 309

Sales Custom Simulations Case Study 309

Infopro Learning

SEPTEMBER 28, 2020

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. One of the top customer service complaints is that employees did not know enough to help them with their queries.

Knowledge 410

Knowledge Product Productivity Blended Learning 410

Infopro Learning

OCTOBER 25, 2021

Based on those conversations, custom sales training solutions are delivered to leverage the value of the company’s financial product and services. As per a recent study, 42% of organizations say that sales training helps their employees meet their sales goals to a very high extent (1).

Sales 419

Sales Diversity Training Program Case Study 419

Ninja Tropic

APRIL 2, 2025

For instance, a customer service representative maTo effectively support customer interactions, it is essential to proficiently operate a Customer Relationship Management (CRM) system, handle customer complaints skillfully, and utilize data analysis tools to assess customer feedback.

Compliance Training 52

Compliance Training Diversity Training Skills Guide 52

Infopro Learning

NOVEMBER 3, 2020

Today the customer experience is one of the top factors consumers consider before making a purchase. This is one of the many reasons why improving customer service is a high priority for many modern organizations. Participants showed improved performance and shared that they were able to achieve their sales targets more easily.

Sales 419

Sales Knowledge Product Productivity 419

Upside Learning

FEBRUARY 5, 2025

Personalized Learning for Diverse Roles The banking and finance sector hires people across a range of lines, including customer service representatives, risk managers, and compliance officers, each of whom has different training needs. Standardized training programs do not fit within this context anymore.

Compliance Training 147

Compliance Training Diversity Training Simulations Corporate eLearning 147

Infopro Learning

OCTOBER 28, 2020

In fact, in a recent study it was found that more than 50% of employees would participate in their organizations learning and development programs if they were in a shorter format (2). Microlearning speeds up the training process by allowing learners to access the most relevant information right when they need it. Boosts Engagement Rates.

microlearning 419

microlearning Corporate eLearning Blended Learning Solution 419

Paradiso Solutions

JUNE 18, 2025

In this blog, we will delve into various LMS success stories and Paradiso LMS case studies that highlight how businesses are utilizing LMS for employee training and achieving customer success with Paradiso LMS. Let’s dive into a few more Paradiso LMS case studies that demonstrate its impact in different sectors.

Case Study 52

Case Study Study LMS Compliance Training 52

Infopro Learning

JANUARY 25, 2021

Everyone from senior level leadership to your customer service teams should participate in the program if you wish to create a culture that supports diversity in the workplace. To learn more about training programs that promote diversity and inclusion read the case study Leadership Development Program for Diverse Audiences.

Diversity Training 419

Diversity Training Sexual Harassment Training Harassment Training Blended Learning 419

LearnDash

OCTOBER 17, 2013

Customer service. Even a simple, yet comprehensive training program for custom service reps resulted in an improved customer satisfaction rating of 9.5%, and happy customers are reported to be 33% more likely to do more business. Business Week Workforce Study. For example: Personal development.

ROI 256

ROI Corporate eLearning Saba Training 256

Infopro Learning

SEPTEMBER 29, 2020

Advancements in technology and current events are changing the way these businesses interact with both their customers and even their employees. One of the most common challenges these organizations are facing today is finding ways to improve the quality of service they provide.

Performance Support 391

Performance Support Support Performance Global 391

Ed App

JANUARY 27, 2023

The type of service provided to customers can make the difference between whether a brand or organization succeeds or fails. The best customer service solutions train your employees to offer superstar services and allow you to measure their performances so you can do adjustments along the way.

Customer Service 75

Customer Service Services Solution Custom 75

Infopro Learning

JUNE 6, 2019

Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. According to a recent study, 86% of buyers are willing to pay more for great customer experience. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. Experiential Learning. Simulations.

Product 280

Product Productivity Knowledge Simulations 280

Clarity Consultants

MARCH 12, 2025

Case Studies of Successful Custom eLearning Implementations Clarity Consultants have demonstrated their expertise in custom eLearning solutions across various sectors by addressing unique challenges with scalable and adaptive training solutions. Here are the revised case studies based on the provided links: 1.

Case Study 52

Case Study Metrics Custom eLearning Development Compliance Training 52

Infopro Learning

FEBRUARY 5, 2020

Today’s customers already have access to general information regarding your products and services and they expect that your sales team will know more than the basics. Your customers are looking to your employees to answer complex questions they couldn’t figure out by doing a quick search online.

Knowledge 305

Knowledge Product Productivity Games 305

Infopro Learning

MAY 7, 2020

A Deloitte global study recently described human capital transformation as an approach that helps companies define, structure and realize their human capital management strategy by focusing on the development and delivery of services that target their most important assets, employees.

Problem 294

Problem Learning Objects Business Learning Objectives 294

Infopro Learning

MARCH 7, 2022

Still, it should be considered more like an opportunity to revamp corporate training strategies, mitigate costs, and boost overall customer service experience. For instance, an online compliance training program may help employees build a connection between customer service and potential risks associated with it.

Compliance Training 221

Compliance Training Compliance Industry Case Study 221

Upside Learning

MARCH 5, 2025

Training That Fails to Keep Pace with Product Lifecycles IT and telecom companies are introducing new goods and services at a never-before-seen pace. A 2024 study by LinkedIn Learning found that 55% of IT professionals prefer learning from peers over formal courses. The average lifecycle of a Telecom product has shrunk significantly.

Compliance Training 147

Compliance Training Cognitive Augmented Reality Metrics 147

Spark Your Interest

APRIL 1, 2025

we have completed many online DEI training programs and have a case study of a project at a major college to Embrace Change With Custom Online EDI Training. Customer Service Handling Difficult Customer Service Scenarios This sample of our Articulate Rise examples is a course on Handling Difficult Customer Service Scenarios.

Sexual Harassment Training 100

Sexual Harassment Training Examples Articulate Harassment Training 100

Infopro Learning

JANUARY 29, 2020

A well-defined onboarding plan can help you identify the right employees required for various business roles, whether it is leadership development , product knowledge training or customer service. In fact, in a recent study by Gallup it was found that organizations with a strong onboarding process improve new hire retention by 82%.

Effectiveness 251

Effectiveness Case Study Study Reputation 251

eLearning Company

OCTOBER 10, 2024

Training Course Case Study The company in focus for this case study operates in the thriving Hospitality sector. For confidentiality reasons, the actual name of the company has been changed.

Customer Service 52

Customer Service Case Study Services Custom 52

Experiencing eLearning

APRIL 7, 2020

Go watch that customer service agent IN PERSON and see for yourself what they are doing well, what they are not doing well, and what they might be totally missing. He connects my points about focusing on what learners need to do to his own experiences with a great example about the value of observing actual learners. Peter Nelson.

eLearning Strategy 312

eLearning Strategy eLearning Consultant eLearning Network 312

Infopro Learning

APRIL 24, 2021

Leadership had changed along with the company’s vision for the customer service centers. Learn more about the winning solution designed by Infopro Learning and read the case study Onboarding Program to Reduce Time to Competency. Solution Overview. They needed to upgrade their employee onboarding process to support this shift.

Business 294

Business Case Study Blended Learning Simulations 294

Infopro Learning

FEBRUARY 28, 2020

Whether it is used for customer service or compliance training, micro-learning helps mobile or remote employees fit in training into their busy schedules. Prepare for the future of work and read this case study to Learn how Infopro Learning helped a leading global media company develop training for their distributed sales force.

Compliance Training 294

Compliance Training Blended Learning Micro-Learning Case Study 294

Infopro Learning

SEPTEMBER 5, 2018

Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? If this situation has ever happened to you, then you know how much product knowledge training can impact a company’s sales and customer service.

Sales 211

Sales Product Productivity Support 211

Infopro Learning

FEBRUARY 13, 2025

According to the Harvard Business Publishing 2024 Global Leadership Development study , 70% of those surveyed say that it is important for leaders to broaden their repertoire of effective leadership behaviors to meet current and future business demands better.

Blended Learning 221

Blended Learning Diversity Training Program Course 221

Upside Learning

SEPTEMBER 25, 2024

Customer Service Excellence: Superb customer service requires that one undergo training in relationship management, effective communication, and the use of data-driven insights in improving relationships with clients.

Compliance Training 147

Compliance Training Diversity Training Case Study Custom eLearning Development 147

CourseArc

APRIL 19, 2023

The voicebot at the other end of the customer service line gets you results, without waiting or push-button menus. If you wanted to build a TTS system from scratch, you’d have to study the following subjects: Linguistics, the scientific study of language. Siri points out your next turn in an unfamiliar town.

Text-to-Speech 235

Text-to-Speech Authoring Tools Voice Sound 235

Origin Learning

APRIL 20, 2018

A recent Gartner study stated that – “ Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020.”

Compliance Training 178

Compliance Training Simulations eLearning Gartner 178

Infopro Learning

MARCH 20, 2018

For instance, the customer service associate must interact with the customer in order to identify the issue. Use Case Studies And Real-World Examples As A Guide. Use Case Studies And Real-World Examples As A Guide. Unrealistic dialogues force the employees to disconnect from the experience.

Authoring Tools 235

Authoring Tools Case Study Tips Create 235

Infopro Learning

JULY 11, 2017

As a result, you’re able to customize the online training content to help them achieve their learning objectives. For instance, customer service associates would like to see more interactive online training simulations and branching scenarios to improve their task performance.

Compliance Training 280

Compliance Training Budget Authoring Tools Content 280

Infopro Learning

SEPTEMBER 5, 2018

Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? If this situation has ever happened to you, then you know how much product knowledge training can impact a company’s sales and customer service.

Sales 193

Sales Product Productivity Support 193