Ninja Tropic

MARCH 6, 2025

For example, instead of saying, Employees will improve customer service skills, a SMART objective would be: “By the end of this course, employees will be able to handle customer complaints using a three-step resolution process with 90% accuracy.” Q: What Types of Content Can Be Included in a Custom Course?

Custom eLearning Development 52

Custom eLearning Development Diversity Training Compliance Training Custom 52

Ninja Tropic

APRIL 2, 2025

For instance, a customer service representative maTo effectively support customer interactions, it is essential to proficiently operate a Customer Relationship Management (CRM) system, handle customer complaints skillfully, and utilize data analysis tools to assess customer feedback.

Compliance Training 52

Compliance Training Diversity Training Skills Guide 52

Infopro Learning

APRIL 16, 2021

The Modern Customer’s Expectations. Today customer service is a tool you can utilize to build customer relationships and drive sales. The quality of customer service your organization provides influences your potential customer’s sales decisions. It can also impact customer loyalty.

Product 419

Product Productivity Custom Simulations 419

Infopro Learning

SEPTEMBER 28, 2020

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. One of the top customer service complaints is that employees did not know enough to help them with their queries.

Knowledge 410

Knowledge Product Productivity Blended Learning 410

Infopro Learning

APRIL 15, 2025

Interactive learning platforms turn this notion upside down Gamification,interactive videos, hands-on exercises, and an experimental approach to learning ensure that learning is active and fun. One-way lectures or old eLearning ideas fail to hold employee attention or drive meaningful outcomes.

Interactive 221

Interactive Platform Compliance Training Business 221

Experiencing eLearning

JUNE 13, 2023

Customer service Communicating with teenagers DEI (diversity, equity, and inclusion) Consultative sales New manager training Refining broad topics to a narrow focus Those broad topics might be what stakeholders or clients request in a branching, but your job is to narrow the focus.

Diversity Training 418

Diversity Training Analysis Photo Behavior 418

Infopro Learning

JULY 27, 2020

In fact, the quality of service you provide has a direct impact on your organization’s growth and revenue. You might be surprised to learn that 86% of customers would pay up to 25% more to get a better customer service experience (1). Retaining customers is also less expensive than acquiring new ones.

Sales 309

Sales Custom Simulations Case Study 309

eLearning Industry

SEPTEMBER 19, 2021

Complaints, snide remarks, and rude gestures are usually part of the job description for customer service employees. Fortunately, you can help them manage these daily stressors with video-based JIT support tools. This post was first published on eLearning Industry.

Customer Service 105

Customer Service Services Support Video 105

Infopro Learning

JULY 9, 2021

In addition, having the ability to answer any questions is critical to delivering quality customer service. Providing reference materials, short videos, printable PDFs, or posters can also be valuable tools employees can use while on the job if they need to refresh their memories.

Knowledge 410

Knowledge Product Productivity Program 410

Experiencing eLearning

AUGUST 18, 2020

” If you took a photo or video of the desired behavior, what would it look like? For example, a client might ask you for training on “quality customer service” or “better communication between nurses and patients.” Get specific with behaviors. Julie Dirksen describes this as the “photo test.”

Behavior 493

Behavior Analysis Simulations Photo 493

Infopro Learning

MAY 24, 2021

The training programs were designed to help youth start their careers in IT, healthcare, skilled trades, and customer service. The customer service management training had grown in popularity, but the organization was facing some challenges that were making it difficult to scale the program.

Leadership 406

Leadership Simulations Program Organization 406

Infopro Learning

JANUARY 21, 2021

Quality service is one of the critical factors today’s consumers consider before making a purchase. This has led many organizations to look for ways to improve customer experiences. This includes methods such as scenario-based learning or interactive video-based content.

Knowledge 380

Knowledge Product Productivity Blended Learning 380

Experiencing eLearning

NOVEMBER 24, 2020

SMEs will often start with general ideas like “provide quality customer service” or “improve communication.” If you took a photo or video of that behavior, what would it look like? ” That’s not enough for a branching scenario though. That question comes from Julie Dirksen.)

Behavior 545

Behavior Problem Photo Customer Service 545

Infopro Learning

APRIL 19, 2021

Real-life examples people use in their everyday lives can be found while shopping online or watching videos. Businesses like Amazon and YouTube utilize machine learning to make recommendations about products or videos you may want to watch or purchase next. Providing Recommendations for Self-Guided Learning.

Diversity Training 409

Diversity Training Compliance Training Custom eLearning Development eLearning Strategy 409

Infopro Learning

OCTOBER 28, 2020

Microlearning is also often paired with a blended learning strategy utilizing multiple training methods such as video-based learning and scenario-based learning further driving engagement. Higher ROI. Microlearning has quickly become a popular eLearning favorite in part by its ability to reduce costs and deliver measurable results.

microlearning 419

microlearning Corporate eLearning Blended Learning Solution 419

Infopro Learning

JUNE 25, 2021

Product knowledge training is an essential tool that helps sales teams improve their customer service skills. The best programs take the process a step further by helping your employees develop an understanding of how these offerings solve problems for your customers.

Product 419

Product Productivity Learner Develop 419

Upside Learning

MAY 12, 2025

What Microlearning Is NOT A chopped-up eLearning course Breaking a 60-minute course into 10 six-minute videos isnt microlearning. Performance Support & Just-in-Time Learning Imagine youre a customer service rep about to handle a frustrated client. Its just chunked content.

microlearning 147

microlearning Corporate eLearning Cognitive Performance Support 147

Creativ Technologies

MARCH 15, 2022

The companies must focus so much on their services now because the competition is stiff. Customer service is an integral part of such services because the business is affected once they are not pleased. Why can’t customer service training be asynchronous ?

Customer Service 98

Customer Service Asynchronous Synchronous Services 98

Upside Learning

FEBRUARY 26, 2025

They are always on their feet, serving customers, refilling products, and processing transactions. However, they are required to learn new promotions, inventory adjustments, and customer service abilities on the fly. There will be no generic training; only what people require at the time.

Compliance Training 147

Compliance Training Simulations eLearning Virtual World 147

Infopro Learning

MARCH 25, 2025

For example, a corporate learning services solution could help enterprises upskill their workforce in emerging technologies such as cloud computing and artificial intelligence (AI) for organizations targeting businesses like a software company. million by 2034.

Corporate Learning 170

Corporate Learning Blended Learning Diversity Training Corporate eLearning 170

Infopro Learning

SEPTEMBER 29, 2020

Advancements in technology and current events are changing the way these businesses interact with both their customers and even their employees. One of the most common challenges these organizations are facing today is finding ways to improve the quality of service they provide. Stage 2 Performance Support System.

Performance Support 391

Performance Support Support Performance Global 391

Infopro Learning

SEPTEMBER 12, 2018

It may happen as an employee works with a mentor or supervisor, when they watch a mobile video on their LinkedIn feed, or even observing everyday activities might make sense of some contextual information they read a few months ago. They don’t often mirror how we learn in our everyday lives. Not all corporate learning takes place at a desk.

Performance 318

Performance Program Business Gartner 318

Infopro Learning

FEBRUARY 28, 2020

Utilize Video-based Learning. Video-based learning has been growing in popularity in the training and development world due to its proven ability to increase employee engagement. This makes sense if you consider the fact that employees are 75% more likely to watch a video than they are to read documents, emails or articles online (3).

Compliance Training 294

Compliance Training Blended Learning Micro-Learning Case Study 294

Ninja Tropic

JANUARY 13, 2025

One of the best tools for creating an impactful onboarding process is video. Employee onboarding videos can help new employees feel comfortable, informed, and ready to succeed. But how do you make sure your videos are effective and engaging? People have short attention spans, so keep your videos concise and to the point.

Examples 52

Examples Video Effectiveness Learning Objects 52

Inkling

NOVEMBER 11, 2016

These new employees serve in a variety of roles—salesperson, customer service representative, and inventory stocker, to name a few—and are often hired as temporary part-time or full-time workers (rather than salaried) to keep hiring costs down. End result = happy customer. Holiday challenges. Holiday challenges.

Mobile 217

Mobile Customer Service Policies Reference 217

LearnDash

JUNE 11, 2020

Is it fast customer service? You may also choose to highlight real-life instances where the new skills your team is developing have had a positive effect on customer service and allowed them to put your company values into action. Good e-learning programs can help you grow your business and improve customer service.

Tips 251

Tips Training Train Customer Service 251

Experiencing eLearning

APRIL 21, 2017

” If you took a photo or video of the desired behavior, what would it look like? For example, a client might ask you for training on “quality customer service” or “better communication between nurses and patients.” Get Specific with Behaviors. Julie Dirksen describes this as the “photo test.”

Storyboard 269

Storyboard Behavior Analysis Photo 269

Infopro Learning

SEPTEMBER 12, 2018

It may happen as an employee works with a mentor or supervisor, when they watch a mobile video on their LinkedIn feed, or even observing everyday activities might make sense of some contextual information they read a few months ago. They don’t often mirror how we learn in our everyday lives. Not all corporate learning takes place at a desk.

Performance 267

Performance Program Business Gartner 267

Infopro Learning

MARCH 11, 2021

Are you creating the program to improve sales, customer service or the net promoter score? Learner reaction to training can be traced in many ways – from a ‘thumbs up’ or ‘thumbs down’ record at the end of a video to forms for subjective feedback.

Blended Learning 408

Blended Learning Performance Support Compliance Training Performance 408

LearnDash

DECEMBER 19, 2023

Audit your product and processes If you want to increase your revenue, keep your product (membership content and website), marketing, customer service, and purchase processes in top shape. Add-ons, extras, and related products and services that complement your content can appeal to your members and bring in extra revenue.

Tips 279

Tips Site Social Media Gamification 279

Experiencing eLearning

APRIL 7, 2020

Go watch that customer service agent IN PERSON and see for yourself what they are doing well, what they are not doing well, and what they might be totally missing. If you’re doing a quick video and need a script, this lets you edit right on the page. The same applies in a learning setting. Peter Nelson.

eLearning Strategy 312

eLearning Strategy eLearning Consultant eLearning Network 312

Infopro Learning

APRIL 6, 2020

Business simulations, video-based learning content, short information nuggets, interactive job aids – solutions which are very similar to what we have been doing for our clients. Is the training program improving sales, customer service or the net promoter score? Is the program enhancing safety and security of employees?

Global 369

Global ROI Metrics Simulations 369

Association eLearning

JANUARY 3, 2018

If the learner works in customer service, they probably don’t need to know how to do payroll. Maybe they want to get out of customer service and are interested in it. Make a video and written instructions with pictures. It’s faster and easier to give content to everyone than to sort it by job role or experience.

Learning Objects 196

Learning Objects Version Learning Objectives Customer Service 196

Thinkdom

OCTOBER 30, 2024

Top Tools for Creating Simulations in Custom eLearning Solutions Adobe Captivate A robust authoring tool used to create responsive software simulations, eLearning modules, and video tutorials. This tool’s interactive storytelling capabilities make it ideal for customer service and behavioral training. User Rating : 4.5/5

Simulations 52

Simulations Custom eLearning Development eLearning Tools Authoring Tools 52

Infopro Learning

JULY 11, 2017

For example, that outdated compliance presentation becomes a series of engaging online training videos that employees can quickly access during their “ moment of need “ This also gives you the opportunity to streamline your eLearning course design and remove unnecessary, outdated online training content.

Compliance Training 280

Compliance Training Budget Authoring Tools Content 280

Upside Learning

SEPTEMBER 25, 2024

Customer Service Excellence: Superb customer service requires that one undergo training in relationship management, effective communication, and the use of data-driven insights in improving relationships with clients. Upside Learning collaborated with them to revamp this into a challenging opportunity.

Compliance Training 147

Compliance Training Diversity Training Case Study Custom eLearning Development 147

Infopro Learning

JANUARY 19, 2023

For instance, if your sales personnel fail to retain customers, they may require customer service training to improve sales and customer satisfaction. Delivering short bursts of information through videos, games, and scenarios enables learners to recall and apply what they learned to their everyday work.

Custom eLearning Development 221

Custom eLearning Development Diversity Training Metrics Program 221