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Mastering Customer Service Training: Strategies That Actually Work

Infopro Learning

Do you want to transform your customer service team into a powerhouse of excellence? The key lies in creating effective customer service training that delivers measurable results. Many organizations have trouble designing effective customer service training programs. Essential Customer Service Skills for Success 1.

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The Future of Employee Training: The Role of Corporate Learning Services

Infopro Learning

Essential to this transformation is the emergence of corporate learning services, tailored solutions that address the specific learning needs of modern organizations. Technology disruption, digital transformation, automation, artificial intelligence (AI), and remote working have reshaped job roles and the required skill sets.

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Business Benefits of Customer Service Training Programs

Infopro Learning

Investing in customer service training is one of the best ways to increase customer retention and upscale customer satisfaction. But why are customer service training programs essential, and how can they benefit your business? Importance of Effective Customer Service Training. Let us dive in. Positive word of mouth.

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2025’s Top Instructional Design Models You Simply Can’t Ignore

Hurix Digital

According to a report , instructional designer roles are expected to grow 11% between 2016 and 2026. The steps involved in creating an instructional design are planning the course content, analyzing the learners’ needs, developing the content, implementing it, and finally evaluating it.

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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

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A Simple Guide to Managed Training Services Framework

Infopro Learning

High-quality employee training programs play a critical role in helping business equip their employees with the knowledge and skills they need for success. Training also plays a significant role during times of transition and transformation. This is where managed training service providers come in. Learning Strategy.

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Streamline Training Programs with Managed Learning Services

Infopro Learning

Organizations can optimize their training program requirements by partnering with a Managed Learning Services (MLS) provider. What are Managed Learning Services? Managed Learning Services is a comprehensive learning and development solution to help organizations enhance their employees’ skills, knowledge, and performance.

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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.