Give User Adoption the Respect it Deserves | Social Learning Blog
Dashe & Thomson
MAY 16, 2011
According to a study done by the Sand Hill Group and Neochange, the most critical factor for software success and ROI is effective user adoption (70% listed it as #1). Organizational change came in at 16%, followed by process alignment at 13%, and software functionality at 1%. Describe the basic concepts of the new tool. Properly d.
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