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Achieving Retail Excellence Through Custom eLearning Solutions

Upside Learning

This gap in training can directly impact on customer service, sales, and operational efficiency. It ranges from excellent customer service to effective communication and also high-quality product and service knowledge. Customer-Centric Training: Retail is people-oriented, and customer service impacts sales and brand loyalty.

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The Custom eLearning Content Development Services Guide

Ninja Tropic

The Custom eLearning Content Development Services Guide Creating eLearning content isnt just about putting information online. Use microlearning, scenarios, and interactivity to maintain engagement and improve retention. There are different levels of customization based on complexity, interactivity, and media integration.

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4 Types of Customer Service Training Methods

Infopro Learning

Why is Customer Service Training So Important? Customer service can greatly impact the success and perceptions of your organization. Great customer service can help you attain new business and maintain relationships with loyal customers. Every employee that interacts with customers helps to shape these impressions.

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The Ultimate Checklist of Must-Have Customer Service Skills

Infopro Learning

The success or failure of companies hinges on their ability to hit the mark in the eyes of their customers, and this is all underpinned by a team of employees with excellent customer service skills. The following checklist outlines the customer service skills every professional should cultivate to excel in this critical field.

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Top Customer Service Skills Every Employee Should Have

Infopro Learning

Exceptional customer service holds immense potential for building a brand and fostering customer loyalty. Whether your customers are individual consumers or business professionals, meeting and exceeding their service expectations is crucial for retaining your existing audience and attracting new clientele.

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Story Research, UX, Resumes: ID Links 1/20/22

Experiencing eLearning

h/t Sarah Mercier) While this isn’t about learning, it’s about usability–and that is important in how people perceive and interact with elearning. People are more tolerant of minor usability issues when the design of a product or service is aesthetically pleasing. Laws of UX. Teacher to ID resumes.

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Twine, Storytelling, Freelancing: ID Links 11/1/21

Experiencing eLearning

While that’s not generally how I use storytelling in my own work, some of the issues here are relevant to elearning and interactive storytelling too. How to Become an Instructional Designer: The Ultimate Resource List – Scissortail Creative Services, LLC. Resources for new instructional designers.