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Customer Service Training Mistakes to Avoid

Infopro Learning

One of the most effective tools your company can utilize to improve customer experiences is your customer service training programs. Effective customer service training can significantly improve the quality of service your organization’s employees provide. Using a One-Size-Fits-All Approach.

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4 Ways to Improve Your Product Knowledge Training Programs

Infopro Learning

Over the last year and a half, organizations have been making changes to their products and services to better meet evolving customer needs. In addition, having the ability to answer any questions is critical to delivering quality customer service. However, L&D trends and strategies have also recently changed.

Knowledge 410
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Product Knowledge Training: Creating and Implementing a PKT Plan

Infopro Learning

Quality service is one of the critical factors today’s consumers consider before making a purchase. One of the most common complaints customers have today is that the customer service representatives that they talk to do not know enough about the organization’s offerings to answer their questions. Solution Highlights.

Knowledge 380
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Competency-Based Training: The Ultimate Guide to Building a Skilled Workforce

Ninja Tropic

Unlike traditional training, which often emphasizes theoretical knowledge, CBT ensures learners can demonstrate real-world skills before moving forward. Technical competencies refer to job-specific skills that involve the use of tools, technology, or methodologies.

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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

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2025’s Top Instructional Design Models You Simply Can’t Ignore

Hurix Digital

Instructional design refers to the process of designing instructional and educational material. By customizing content and learning materials to cater to all kinds of learners, ID enables education, and not a mere transfer of knowledge, possible. The content is thereby relevant, engaging, and impactful.

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Improving Customer Experiences with Product Training

Infopro Learning

Today customer service is a tool you can utilize to build customer relationships and drive sales. The quality of customer service your organization provides influences your potential customer’s sales decisions. 84% of consumers shared that customer service was a top factor they consider when making their purchasing decisions (1).

Product 419