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How to Prevent and Manage Membership Refunds 

LearnDash

Membership refunds might be the last thing on your mind. But membership refund requests do happen, and it’s important to know how to manage them. Let’s explore why members request refunds and how to prevent those requests. Then, look at tips for handling refunds on your membership site.

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The Ultimate Checklist of Must-Have Customer Service Skills

Infopro Learning

Clarity overcomes confusion when explaining a refund policy or troubleshooting a tech issue. To develop this customer service skill, practice or get customer service training to help you break down the problems into manageable pieces and develop solutions within the boundaries of your company’s policies.

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5 Ways Course Creators Can Take Advantage of Black Friday Sales

LearnDash

This is mostly seen as a “money back guarantee” policy or the first lesson free. Refund Policy : Sentences like “Money Back Guaranteed” or “Risk-Free” will inform your customers about the refund policy and reassure even the most cautious buyers. Risk Reversal. Segmentation.

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9 Pros and Cons of Self-Hosted E-Learning

LearnDash

Your control over things like refund policies or payment methods is limited. But on a self-hosted website, all these decisions are yours, and you can make them freely according to whatever business policies seem best to you. You can sell e-learning however you like without having to jump through any hoops on the platform end.

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The Risk With Udemy And Similar Sites

LearnDash

When you’re on a hosted “markplace” platform like Udemy then you are subject to their policies, and they can change these policies at any point in time. Anyone who purchased such a course are to be refunded by Udemy. You Aren’t In Control… They Are. In fact, this just happened at Udemy.

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7 Unexpected Ways To Use Serious Games In Online Training

Infopro Learning

Can they apply company policies in the real world, or is their knowledge merely theoretical? Serious games give them the opportunity to develop their skills and gain exposure to real-world challenges, such as unhappy customers who want a refund or wish to file a complaint. Compliance Conundrums.

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Why You Shouldn’t Use Udemy

LearnDash

You don’t own the policies (for example, the refund policy). You are building your own brand (and not Udemy’s), you don’t need to split revenues, you own all of the student data which can be leveraged for better marketing, you own the business policies, and so on. You don’t own the visitor traffic.

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