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Leadership Development– Strategies to Enhance Remote Workforce Performance

Infopro Learning

Global Leadership Forecast 2021 report examined the responses from over 2,000 HR professionals and 15,000 leaders across the globe. It is a wise decision to leverage basic asynchronous communication methods such as sending video recordings, voice notes, emails, forum posts, text messages, etc.

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The Ultimate Checklist of Must-Have Customer Service Skills

Infopro Learning

Empathy turns a transactional offering into a human relationship of trust and loyalty. Clarity overcomes confusion when explaining a refund policy or troubleshooting a tech issue. A better approach is to pause, breathe deeply, keep your voice steady, and allow them to vent.

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Use These Programs to Foster a Collaborative Culture and Thrive

Chronus

Characteristics of a Collaborative Culture A collaborative culture is a work environment where employees at all levels trust one another, communicate openly and work together toward shared goals. Trust & Respect Trust is the foundation of any collaborative culture.

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Company culture will never be the same: 5 ways to start rebuilding now

CLO Magazine

Give Employees a Real Voice. Implementing systems now to encourage that freedom will build much-needed loyalty and trust for the future. Instead, consider using an unbiased third party that your employees will trust for the reporting, investigating and resolving of incidents. Be Authentic. Show Empathy.

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Rethinking Assessment for a Multi-Modal Future

Integranxt

By leveraging insights from Cambridges Striking the Balance report, Pearsons AI Perception and Usage Report, and OCRs latest findings on assessment trends, this article explores how AI-driven frameworks can help publishers, assessment leaders, and curriculum specialists modernize evaluation models for a more dynamic, skill-based education system.

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Genuine diversity and inclusion: How to make your employees feel heard

Learning Pool

While genuine diversity is a working progress in the workplace, an employee’s voice is still a challenge, strong leadership and open communication channels have been proven to help make employees feel heard. Diverse perspectives spark innovative business solutions, yet many employees feel their voices go unheard at work. .

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Beyond trust falls: Building trust and respect in the workplace

TalentLMS

Picture this: You’re standing with your colleagues in a circle, ready to participate in the all-time-classic exercise for building trust. The trust fall. You close your eyes, take a deep breath, and fall backward, trusting your peers to catch you. Trust falls and similar activities are entertaining and work well as icebreakers.

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