Phase 7: Measuring What Matters – Behavioral and Performance Shifts that Reflect Learning Impact
Upside Learning
JUNE 19, 2025
The next critical step is translating those voices into measurable change. sales, customer satisfaction, quality) Clear linkage between business needs and learner performance Strategy docs, stakeholder interviews (focus group discussions) Choose Specific Metrics Pick 2–3 measurable indicators that align with the expected impact.
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