The Difference Between Empathy and Sympathy (And when to use each one)
Association eLearning
MAY 14, 2015
If, on the other hand, someone from the sales team mentioned a particularly stressful sale, I would have less frame of reference. Sympathy and empathy are both powerful versions of the same emotion. I understand how they are feeling and can vicariously feel those emotions as well. So how does knowing this help you?
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