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What problems do users report? Another good question: “What are the most common issues reported to the help desk?” Tell me more about that mistake. What do you think is going through people’s heads when they do that? What does it look like when they make this mistake? What makes this hard for newbies? Identify consequences.
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It started with just one reporter…” This ethics training starts with news reports discussing research misconduct. Yes, report the entire shift as overtime since that’s over 40 hours for the week. No, report 4 hours as regular time and 2 hours as overtime. Do I track the whole shift as overtime?”
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