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In the fifth part of our case study blog series , Alfonso Riley, learning technology consultant at Caterpillar Inc., We also provided training on how to use this technology and created communities of knowledge and helpful resources. Four-Part Change Management Process. Culture: Our values and rules required to sustain the change.
In the second part of this Caterpillar case study, Alfonso Riley, learning technology consultant at Caterpillar Inc., While conducting a 2017 organizational study, Caterpillar found that standardizing the customer experience across our dealer network would increase annual revenue by $20 billion USD.
In the fourth installment of this case study blog series , Alfonso Riley, learning technology consultant at Caterpillar Inc., We needed flexibility to adapt to our dealers’ business systems, especially as changes occur in our enterprise resource planning (ERP) software, SAP and Workday. Read more about Caterpillar’s L&D journey.
We just cut the price of the eBook to $12. eBook , $12. Unfettered access to the resources of the internet. Why Waste Money and Resources on Training? 164. Caterpillar 368. Paper, $24. By Charles Jennings, Harold Jarche, ?Clark Clark Quinn, Jane Hart & Jay Cross. ROI is in the mind of the beholder 159.
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