Infopro Learning

FEBRUARY 25, 2021

Your customer service teams must have the skills they need to not only meet but exceed customer expectations. However, simply having a training program in place is seldom enough. Having a highly effective and engaging customer service training program in place that delivers a high ROI is critical to your success.

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Customer Service Services Blended Learning Custom 251

Infopro Learning

MAY 18, 2021

Organizations in every industry invest a significant amount of time and money into their corporate training programs , but not every organization gets the same results. How do you maximize training effectiveness and get a high ROI on your L&D programs? Take time to assess the current state of your corporate training programs.

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Program Outsource Training Train 418

Infopro Learning

DECEMBER 23, 2020

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams. Phase 1 Identifying Customer Service Challenges.

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Customer Service Services Blended Learning Custom 251

Infopro Learning

SEPTEMBER 28, 2020

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. One of the top customer service complaints is that employees did not know enough to help them with their queries.

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Knowledge Product Productivity Blended Learning 410

Infopro Learning

JANUARY 25, 2021

For many organizations this includes the implementation of diversity training programs. In this blog post we will share with you some of the top best practices you should know about before creating a diversity training program. Diversity Training Programs Should be Implemented at All Levels.

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Diversity Training Sexual Harassment Training Harassment Training Blended Learning 419

Infopro Learning

JANUARY 21, 2021

Quality service is one of the critical factors today’s consumers consider before making a purchase. One of the most common complaints customers have today is that the customer service representatives that they talk to do not know enough about the organization’s offerings to answer their questions. Step 1: Planning.

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Knowledge Product Productivity Blended Learning 380

Infopro Learning

JANUARY 18, 2022

Over the last two years, the lines between in-person and online training have blurred as most corporations have shifted toward remote-first culture. It suggests that learners gain knowledge and relevant skills through a blend of on-the-job, social, and formal learning. The post Why is Blended Learning the Future of Corporate Training?

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Blended Learning Blended Corporate eLearning Micro-Learning 393

Infopro Learning

JUNE 27, 2023

The BFSI (Banking, Financial Services, and Insurance) sector is known for its fast-paced and dynamic nature, making workforce training crucial for success. This shift emphasizes investing in employee training and development programs by equipping insurance companies with the tools they need to adapt to evolving industry requirements.

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Diversity Training Compliance Training Blended Learning eLearning Strategy 449

Upside Learning

MARCH 5, 2025

Though eLearning has been well accepted as a tool for technical training and compliance, its true potential lies untapped. Training That Fails to Keep Pace with Product Lifecycles IT and telecom companies are introducing new goods and services at a never-before-seen pace.

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Compliance Training Cognitive Augmented Reality Metrics 147

Infopro Learning

MARCH 30, 2021

They are now looking for ways to streamline their online training programs, and for many, outsourcing with a learning administration provider is the answer. One of the most popular forms of online training today is a virtual instructor-led training (VILT). Businesses change policies, procedures, and services all the time.

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Virtual Classroom Association Learning Management System Metrics Outsource 419

Infopro Learning

JULY 25, 2022

Any training program’s success or failure depends entirely on how it is delivered. Training delivery methods significantly influence an organization’s training goals and learning outcomes; this is why choosing the right method for a training program delivery is essential. How much is the training budget?

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Blended Learning Methods Diversity Training Virtual Classroom 386

Petra Mayer

APRIL 7, 2025

Implementing a Learning Management System (LMS) is an exciting step toward making training more efficient, scalable, and accessible for your organization. An LMS is a platform that helps organizations manage, deliver, and track training in one place. What is a feasibility study? How much should we budget for LMS implementation?

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FAQ LMS vendor Compliance Training 52

Infopro Learning

MAY 24, 2021

Infopro Learning has more than 20 years of experience creating highly effective leadership training programs. They provided more than 25 different training programs to help participants learn in-demand job skills that would improve their employability. Feature 2: Integrating Social Learning for Engagement.

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Leadership Simulations Program Organization 406

Infopro Learning

OCTOBER 27, 2020

Low levels of learner engagement and ineffective training programs are challenges l&d professionals face all to often. Now l&d professionals must find new ways to engage and train their remote teams as well. Now l&d professionals must find new ways to engage and train their remote teams as well. Final Note.

Custom eLearning Development 419

Custom eLearning Development Personal Learning Diversity Training Blended Learning 419

LearnDash

JUNE 19, 2024

How did Martin Mellor Financial Training Academy increase completion rates by a whopping 95%? This month’s featured customer is Mellor Financial Training Academy ! Award-winning expert Martin Mellor excels in making finance training accessible, relatable, and enjoyable. Social groups are at the heart of the cohort experience.

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Blended Learning Digital Virtual Classroom Custom 264

Experiencing eLearning

MAY 9, 2023

Those with several books and other forms of “social proof” might draw $10,000–$20,000. Secta Labs – Reinventing photography This service turns other photos into more professional headshots. From discussion in a group where people have used these services, your quality of original images really matters.

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Mentoring Tools Photo Write Blog 449

Infopro Learning

FEBRUARY 7, 2024

This is where Managed Learning Services (MLS) come in as a strategic solution for organizations seeking efficient and effective ways to enhance the skills and knowledge of their workforce. As per the Persistence Market Research report , the global market for managed learning services is projected to attain a value of $8.71

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ROI Services Compliance Training Management 170

Infopro Learning

AUGUST 29, 2017

Around the world, customers – irrespective of the service they consume – expect their experience to be consistent, personalized, responsive, and convenient. A consistent learning experience, irrespective of the channel or mode of training delivery. Match the Demands of Today’s Learners, Or Someone Else Will. Learners are no different.

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Metrics CLO Social Media Learning 472

Infopro Learning

NOVEMBER 8, 2019

Many successful organizations take a blended approach to train their new hires because it increases engagement. Blended learning is where you use several different methods, such as online learning, simulations, mobile learning, instructor-led, and just-in-time training. . Include Social Integration.

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Create Case Study Guide Blended Learning 442

Docebo

SEPTEMBER 15, 2021

One such activity, which yields massive returns, is customer training. . What is customer training? Customer training examples. Why is customer training important? Benefits of customer training. How to create a customer training program. Enabling customer training with your LMS. Knowledge bases .

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Blended Learning Custom LMS Brandon Hall 244

Infopro Learning

APRIL 3, 2023

Training and development have become more important in today’s fast-paced business world. Ltd, the Global Corporate Training Market to Exceed Valuation of $493.32 The success of an organization is significantly influenced by its capacity to provide successful training. Billion by 2028. Let’s take a look.

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Roles Blended Learning Training Train 221

LearnDash

JUNE 30, 2020

Many training courses assume that employees are sitting at a desk. Many companies are invested in developing online training for their employees. However, if those companies are failing to consider how their training materials work on a mobile device, they could be under-delivering training materials.

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Mobile Blended Learning Training Train 290

Paradiso

FEBRUARY 14, 2025

Welcome to our comprehensive guide on customer service training. In todays competitive market, effective training for customer service is essential to delivering exceptional customer service. The Impact of Quality Customer Service The benefits of effective customer service training extend beyond the training room.

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Customer Service Services Guide Custom 91

E-Learning Provocateur

AUGUST 31, 2020

In the midst of the crisis, we have the moral authority to mature our service offering. To innovate our way out of the underwhelming “new normal” and usher in the modern “next normal” In some cases that will mean pivoting away from training in favour of more progressive methodologies.

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Social Networks Social Network Virtual Classroom Synchronous 336

InSync Training

SEPTEMBER 12, 2024

Portsmo uth, NH – September 12, 2024 – InSyn c Training is excited to announce a new partnership with BadgeCert, a leader in digital credentialing and professional recognition. InSync Training's badge services are available immediately to all certificate holders.

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Social Networks Digital Social Network Security 263

Infopro Learning

MARCH 28, 2019

Continuous training acts as a catalyst in flourishing your business goals in this competition-led market as you train employees to learn skills and evolve. Used in corporate training , this autodidactic approach lets people learn at their own time pace, which is great for someone learning a new skill. Want to Know More?

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Program Survey Social Learning Report 284

Infopro Learning

JULY 9, 2024

This is the point at which outsourced training provider partnerships, a practical and feasible solution, can rescue numerous businesses, providing confidence and security in their decision-making. One tactic that is becoming increasingly common is partnering with outsourced training providers for learning and development initiatives.

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Outsource Diversity Training Training Train 221

Paradiso

JULY 7, 2022

An external training LMS is a framework for delivering and managing instructional content; it must assess individual and organizational training goals, measure progress toward fulfilling those goals and gather data for controlling the organization’s overall learning process. What is external training LMS?

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Association Learning Management System LMS Association LMS Blended Learning 172

Infopro Learning

SEPTEMBER 9, 2021

For instance, employees with good customer service experience may master skills in sales too. Blended Learning – The combination of instructor-led training with online learning enables employees to learn at their own pace and interact with the instructor for queries. Blend Different Reskilling Approaches. Encourage Job Shadowing.

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Blended Learning Diversity Training Blended Corporate eLearning 383

Arlo Training & Events Software

JANUARY 7, 2025

If so, an eLearning authoring tool can be a valuable investment for your business, whether you’re a training provider, a small business, or a mid to large enterprise. eLearning authoring tools can be used to create training materials on virtually any topic. Another major use case is internal training.

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Authoring Tools eLearning Tools Blended Learning Compliance Training 52

Brilliant Teams

JUNE 9, 2025

In today’s fast-paced corporate world, employee training is evolving rapidly. In this article, we explore the top trends shaping custom eLearning development for corporate training in 2025—insights that help corporate companies stay competitive, future-ready, and focused on learner success. Are you looking for eLearning Solutions?

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Custom eLearning Development Diversity Training Compliance Training Blended Learning 52

Axonify

NOVEMBER 3, 2020

When the world went into lockdown this year, the internet became our gateway to work, school, social interaction, worship services, exercise classes and more. Telecom services were more in demand than ever—and customers needed support more than ever. Our devices became a portal to the outside world.

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Portal Exercise Internet Classes 246

Gyrus

JULY 18, 2024

Traditionally, a manual and time-consuming process, onboarding involves paperwork and face-to-face meetings and training. With self-service portals and prebuilt workflows, new hires can seamlessly navigate tasks and deadlines. It offers personalized training, assessments, and feedback for the employees.

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LMS Diversity Training Compliance Training Simulations 130

Infopro Learning

JANUARY 25, 2017

In this article, I’ll explore 7 ways that online training can help you fill performance gaps in your organization. How Online Training Can Fill In Performance Gaps. In fact, effective online training can give your employees the tools and knowledge they need to build the bridge. Identify Areas For Improvement.

Compliance Training 170

Compliance Training Performance Support Performance Custom eLearning Development 170

LearnDash

DECEMBER 19, 2023

Audit your product and processes If you want to increase your revenue, keep your product (membership content and website), marketing, customer service, and purchase processes in top shape. Are you using social media effectively? Check your subscriptions and services to be sure that the plans you’re paying for match your needs.

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Tips Site Social Media Gamification 279

Infopro Learning

DECEMBER 28, 2023

This sets sales training projects apart from other programs in Learning & Development (L&D). An effective sales training program is not just a checkbox in the L&D leaders manual; it is the lifeblood that nurtures a high-performing sales team. That’s where an effective sales training program becomes indispensable.

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Sales Program Effectiveness Diversity Training 221

Infopro Learning

APRIL 24, 2021

Leadership had changed along with the company’s vision for the customer service centers. Infopro Learning developed a learning solution designed to help this organization speed up the time to new hires’ competency while reducing training costs and improving training consistency. Training costs were reduced by nearly 60%.

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Business Case Study Blended Learning Simulations 294