Infopro Learning

MARCH 24, 2021

Outsourcing your organization’s learning and development needs with a managed learning services provider is one way your business can improve and streamline the L&D process. Understanding the Role of Managed Training Services Partner. What is the difference between a managed services provider and other learning vendors?

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Services Outsource Management Case Study 380

Infopro Learning

FEBRUARY 9, 2021

In fact, in a recent study by Deloitte, it was found that more than 60% of businesses shared that reduced costs are a primary factor in their decision to outsource training (1). If you are like the many other businesses looking to improve your training ROI this year, managed training services is an option you may want to consider.

Services 354

Services Custom eLearning Development Blended Learning Management 354

Infopro Learning

MAY 13, 2021

In a recent study by Udemy, 62% of L&D professionals shared that closing skills gaps were their number one priority. Managed service providers offer end-to-end L&D service offerings which you can leverage. Managed learning providers offer end-to-end services; this often includes instructor facilitation.

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Services Providers Outsource Management 369

Infopro Learning

NOVEMBER 24, 2021

Customer service is an age-old necessity for any business and will continue to be for the foreseeable future. Implementing customer service training programs is a sure-fire way to ensure that your organization’s customer service team provides outstanding services. Understand Your Customers. Final Thoughts.

Customer Service 340

Customer Service Services Custom Program 340

Clarity Consultants

FEBRUARY 25, 2025

From childhood fairy tales to business case studies, stories shape our understanding of the world. For instance, a global hotel chain successfully improved onboarding by incorporating service-based scenarios into their custom eLearning solutions, which helped new hires quickly adapt to the companys culture and develop professional skills.

Case Study 52

Case Study Corporate eLearning Custom eLearning Development Diversity Training 52

Infopro Learning

FEBRUARY 15, 2021

In fact, in a recent study by Deloitte, it was found that more than 60% of businesses shared that reduced costs are a primary factor in their decision to outsource training (1). If you are like the many other businesses looking to improve your training ROI this year, managed training services is an option you may want to consider.

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Services Custom eLearning Development Blended Learning Outsource 332

Infopro Learning

MAY 6, 2019

Why is Customer Service Training So Important? Customer service can greatly impact the success and perceptions of your organization. Great customer service can help you attain new business and maintain relationships with loyal customers. This is why customer service training is important.

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Customer Service Methods Services Blended Learning 272

Ninja Tropic

FEBRUARY 23, 2025

Scope of Work: A detailed breakdown of the services required, including content development, instructional design, and technology integration. Custom eLearning Case Studies Numerous case studies demonstrate the effectiveness of bespoke eLearning solutions across various industries and contexts.

Examples 52

Examples Custom eLearning Development Case Study Solution 52

Ninja Tropic

MARCH 6, 2025

For example, instead of saying, Employees will improve customer service skills, a SMART objective would be: “By the end of this course, employees will be able to handle customer complaints using a three-step resolution process with 90% accuracy.” ” Having clear objectives keeps the course focused and effective.

Custom eLearning Development 52

Custom eLearning Development Diversity Training Compliance Training Custom 52

Petra Mayer

APRIL 7, 2025

What is a feasibility study? A feasibility study is often the first step in an LMS project. Reviewing contracts and service-level agreements (SLAs) carefully can help you avoid surprises down the road. It helps organizations assess their needs and find the right system to match them.

FAQ 52

FAQ LMS vendor Compliance Training 52

Infopro Learning

FEBRUARY 7, 2024

This is where the role of external training partners called Managed Learning Services (MLS) providers becomes critical, facilitating the establishment of a robust learning environment for an organization. According to TMR’s market research study , the MLS market is projected to spearhead market growth, reaching a valuation of US$ 624.1

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Services Diversity Training Compliance Training Roles 221

Infopro Learning

OCTOBER 25, 2021

Financial service organizations deliver personalized learning experiences around specific customer needs. Based on those conversations, custom sales training solutions are delivered to leverage the value of the company’s financial product and services. They interact with leadership teams to understand their business goals.

Sales 419

Sales Diversity Training Program Case Study 419

Infopro Learning

JANUARY 13, 2022

In 2021, L&D teams focused on having a more outcomes-driven and strategy-led mindset to deliver effective managed learning services. As per a study, most employees would feel less stressed if they were offered additional time off (62%), flexible work schedules (60%), and a hybrid work environment (57%) [4].

Services 221

Services Management Cognitive Virtual World 221

SweetRush

APRIL 14, 2025

One way we handled this in the onboarding case studies we presented was to design and develop the curriculum as a set of interchangeable modules that can be assigned based on learner attributes such as role and/or responsibility. Virtually all of the case studies in the webinar had something come up that needed to be (and were) addressed.

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Case Study Study Scanning Learner 78

Infopro Learning

SEPTEMBER 7, 2023

That’s where Managed Learning Services (MLS) solutions come in. With their extensive knowledge of industry trends and emerging technologies, managed learning services providers help organizations develop and implement strategic decisions in uncertain market conditions.

Services 221

Services Blended Learning Solution Custom 221

Infopro Learning

MAY 30, 2023

That’s where Managed Learning Services (MLS) comes in. The TMR market research study suggests that the Managed Learning Services (MLS) market will experience a Compound Annual Growth Rate (CAGR) of 5.4% between 2022 and 2031 and is predicted to reach a value of US$ 624.1 Bn by 2031.

ROI 221

ROI Services eLearning Strategy Strategy 221

Infopro Learning

MAY 24, 2021

In a recent study about the future of leadership development conducted by the Harvard Business Review, 50% of senior leaders shared that their talent development process was not equipping new leaders with necessary skills (1). Learn more about the program details and read the case study Leadership Development Program for Diverse Audiences.

Leadership 406

Leadership Simulations Program Organization 406

Infopro Learning

APRIL 16, 2021

Today customer service is a tool you can utilize to build customer relationships and drive sales. The quality of customer service your organization provides influences your potential customer’s sales decisions. 84% of consumers shared that customer service was a top factor they consider when making their purchasing decisions (1).

Product 419

Product Productivity Custom Simulations 419

Infopro Learning

NOVEMBER 3, 2020

This is one of the many reasons why improving customer service is a high priority for many modern organizations. However, providing quality customer service now requires that your sales reps know more than just facts and features. Each module was focused on a single product or service.

Sales 419

Sales Knowledge Product Productivity 419

Infopro Learning

SEPTEMBER 28, 2020

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. One of the top customer service complaints is that employees did not know enough to help them with their queries. In Conclusion.

Knowledge 410

Knowledge Product Productivity Blended Learning 410

Ninja Tropic

APRIL 2, 2025

For instance, a customer service representative maTo effectively support customer interactions, it is essential to proficiently operate a Customer Relationship Management (CRM) system, handle customer complaints skillfully, and utilize data analysis tools to assess customer feedback.

Compliance Training 52

Compliance Training Diversity Training Skills Guide 52

Infopro Learning

JUNE 17, 2021

Many outsourced training providers and managed learning services companies offer instructor facilitation services. Subject matter experts are highly skilled in their field of study. Training outsourcing companies that provide instructor facilitation services can help your business in a variety of ways.

Outsource 419

Outsource Solution Train Training 419

Upside Learning

MARCH 7, 2024

It was important to represent that there was no judgment on availing oneself of these services and that it was preferable for the individual as well as the organization. In conclusion, this case study highlights the effectiveness of targeted learning interventions in improving organizational metrics and employee well-being.

Case Study 147

Case Study Study Metrics Reputation 147

Infopro Learning

JULY 27, 2020

In fact, the quality of service you provide has a direct impact on your organization’s growth and revenue. You might be surprised to learn that 86% of customers would pay up to 25% more to get a better customer service experience (1). The web based customer service training program was developed using experiential learning.

Sales 309

Sales Custom Simulations Case Study 309

Paradiso Solutions

JULY 19, 2024

As organizations strive to stay competitive and agile, Managed Learning Service (MLS) providers have emerged as vital partners in delivering comprehensive, scalable, and innovative learning solutions. Industry Reputation: Consider track record, client testimonials, and case studies.

Diversity Training 52

Diversity Training Blended Learning Compliance Training Services 52

Upside Learning

FEBRUARY 5, 2025

Recently PwC published a survey report where the employees in this financial services department said they believed that almost 60% had inadequate knowledge requirements to thrive during the present moment. Look into how eLearning is changing financial services training and how it quickly has become a required tool for success.

Compliance Training 147

Compliance Training Diversity Training Simulations Corporate eLearning 147

Infopro Learning

APRIL 27, 2021

An experienced provider will show you their evaluation and optimization process and often have case studies to prove they have had success with evaluation. It is not uncommon for enterprises to collaborate with different training service vendors to complete different projects. Updating Your Current Learning Strategy.

Outsource 416

Outsource Enterprise Organization Tips 416

Infopro Learning

SEPTEMBER 29, 2020

The banking and financial services industry is constantly changing and adapting all the time. One of the most common challenges these organizations are facing today is finding ways to improve the quality of service they provide. Customer service has become the leading factor consumers consider before making a purchase.

Performance Support 391

Performance Support Support Performance Global 391

Infopro Learning

MARCH 19, 2021

In the same study, it was found that leadership development can lead to a 25% increase in organizational outcomes (1). An organization in the banking and financial services industry was recently integrating new AI-powered technology into their business processes. Read the case study, Leadership Training for New Leaders.

Leadership 418

Leadership Quality Blended Learning Case Study 418

Clarity Consultants

MARCH 12, 2025

Case Studies of Successful Custom eLearning Implementations Clarity Consultants have demonstrated their expertise in custom eLearning solutions across various sectors by addressing unique challenges with scalable and adaptive training solutions. Here are the revised case studies based on the provided links: 1.

Case Study 52

Case Study Metrics Custom eLearning Development ROI 52

Infopro Learning

JUNE 27, 2023

The BFSI (Banking, Financial Services, and Insurance) sector is known for its fast-paced and dynamic nature, making workforce training crucial for success. Case studies provide practical examples for analysis and learning but may not always directly apply to every situation.

Diversity Training 449

Diversity Training Compliance Training Blended Learning eLearning Strategy 449

Infopro Learning

FEBRUARY 5, 2020

Today’s customers already have access to general information regarding your products and services and they expect that your sales team will know more than the basics. One of the top customer service complaints consumers have is that the sales representative they spoke with didn’t know enough information to assist them.

Knowledge 305

Knowledge Product Productivity Games 305

E-Learning Provocateur

FEBRUARY 10, 2025

In this study, the researchers report the findings of a thematic content analysis they conducted on 38 peer-reviewed publications, with a view to identifying the principal features of online courses that contribute to a positive learning experience for students and improve the teaching experience for educators.

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Learning Objects Blended Learning Compliance Training Learning Objectives 164

Infopro Learning

MARCH 1, 2021

We helped them put a chatbot called Leyla in place to assist them with several different hr functions and services. Her intended use was to provide advisory services and to assist employees with their queries as quickly as possible. This organization needed a way to quickly scale hr services at a moment’s notice.

Case Study 360

Case Study Policies Integrate Services 360

Learnnovators

AUGUST 11, 2021

New jobs are being created at a record rate, remote work has now become standard fare, and the demand for service jobs is explosive. A lot of routine jobs went away during the pandemic, leaving us with more service jobs than ever. “A The Labor Market is changing fast. What are all these jobs? Resources On This Topic.

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Market Podcasting Podcaster Podcasts 72

Infopro Learning

OCTOBER 28, 2020

In fact, in a recent study it was found that more than 50% of employees would participate in their organizations learning and development programs if they were in a shorter format (2). Microlearning speeds up the training process by allowing learners to access the most relevant information right when they need it. Boosts Engagement Rates.

microlearning 419

microlearning Corporate eLearning Blended Learning Solution 419

Infopro Learning

OCTOBER 27, 2020

To learn more more about how this approach to learning works read the case study Personalized Sales Training for a Financial Services Organization. When implemented correctly personalized learning can help your organization unlock the potential of its employees, increase productivity and improve your training ROI.

Custom eLearning Development 419

Custom eLearning Development Personal Learning Diversity Training Blended Learning 419