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The key lies in creating effective customer service training that delivers measurable results. Many organizations have trouble designing effective customer service training programs. Align Training with Organizational Values The training program must align with the company’s fundamental principles.
How do you use branching scenarios in instructor-led training, rather than self-paced elearning? I think there are a couple of possibilities for doing live training with branching scenarios. These could work for either classroom-based training or vILT (virtual instructor-led training). Outside of class assignments.
According to a 2024 survey conducted by Statista among employees in the United States, 71% of respondents reported being satisfied or very satisfied with their company’s reskilling and upskilling training. Personalization At Scale Mass-based training often proves to be rather unengaging.
This gap in training can directly impact on customer service, sales, and operational efficiency. Such challenges require strategic, consistent, and up-to-date training solutions to ensure the highest performance and customer satisfaction levels within all levels of the retail workforce.
Speaker: Brian Richardson, Brian Richardson, Founder and CEO of Richardson Consulting Group
Let’s face it—most ethics and compliance training programs aren’t winning awards for engagement. Join learning design expert Brian Richardson for a dynamic session on how to breathe new life into your ethics and compliance training. Don’t settle for checkbox training—save your seat today and transform your content from dry to dynamic!
This makes sense, as DEI (diversity, equity, and inclusion) is both a popular topic for a lot of training right now, and a topic that often involves nuanced conversations. However, DEI topics pose some particular challenges for training, especially for branching scenarios. DEI training is hard to do well.
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InSync Training Again Recognized as a 2025 Training Industry Top 20 Training CompanY for Staffing and Temporary Resources InSync Training is proud to announce that it has been named to the 2025 Training Industry Top 20 Training Companies list for Staffing and Temporary Resources for the second year in a row.
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