Infopro Learning

APRIL 15, 2025

These robust solutions empower organizations to deliver a learning experience that is personalized, engaging, andscalable, ultimately unlocking the full potential of their workforce and driving business success. This surge illustrates howessential these platforms have been to businesses navigating a highly competitive space.

Interactive 221

Interactive Platform Compliance Training Business 221

Infopro Learning

MAY 6, 2019

Why is Customer Service Training So Important? Customer service can greatly impact the success and perceptions of your organization. Great customer service can help you attain new business and maintain relationships with loyal customers. This is why customer service training is important.

Customer Service 272

Customer Service Methods Services Blended Learning 272

Infopro Learning

FEBRUARY 25, 2021

Building quality customer relationships can lead to higher profits and a better brand image. Your customer service teams must have the skills they need to not only meet but exceed customer expectations. Develop a Business Aligned Learning Strategy. Consider Using Personalized Learning Journeys.

Customer Service 251

Customer Service Services Blended Learning Custom 251

Infopro Learning

APRIL 10, 2025

The success or failure of companies hinges on their ability to hit the mark in the eyes of their customers, and this is all underpinned by a team of employees with excellent customer service skills. The following checklist outlines the customer service skills every professional should cultivate to excel in this critical field.

Customer Service 221

Customer Service Services Custom Skills 221

Infopro Learning

DECEMBER 23, 2020

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams. Solution Highlights.

Customer Service 251

Customer Service Services Blended Learning Custom 251

Infopro Learning

SEPTEMBER 22, 2023

Exceptional customer service holds immense potential for building a brand and fostering customer loyalty. Whether your customers are individual consumers or business professionals, meeting and exceeding their service expectations is crucial for retaining your existing audience and attracting new clientele.

Customer Service 221

Customer Service Services Custom Skills 221

Infopro Learning

SEPTEMBER 28, 2020

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. One of the top customer service complaints is that employees did not know enough to help them with their queries.

Knowledge 410

Knowledge Blended Learning Product Productivity 410

Infopro Learning

JANUARY 26, 2021

The last year had seen some extraordinary business shifts that were not expected for a very long time. While the insurance business was already undergoing a lot of significant changes before the pandemic, the novel Coronavirus added to the challenges that were underway. Improved Tech Fluency. Bolstering Cyber Security.

Cyber Security Training 419

Cyber Security Training Business Digital Security 419

Infopro Learning

NOVEMBER 10, 2022

Corporate learning strategies are frequently aligned with overarching business objectives, providing employees with guidelines to learn and work toward those objectives. Why Should Organizations Align Corporate Learning Strategy with Business Goals? How Learning Leaders Can Align L&D Strategy with the Business Strategy.

eLearning Strategy 352

eLearning Strategy Corporate Learning Corporate eLearning Learning Strategy 352

TOPYX LMS

APRIL 14, 2020

Now more than ever, businesses must take action to mitigate and prevent financial damage by evaluating and shifting business tactics and strategy. Companies have a chance to drive sales and offset the recession caused by the pandemic by implementing specific sales and customer service training tips.

Customer Service 204

Customer Service Sales Services Tips 204

Experiencing eLearning

JUNE 10, 2025

For example, a diagram illustrating Porter’s Five Forces can help students better understand this business strategy framework. For example, an image of a business handshake can be visually appealing but won’t support or obstruct students’ understanding of negotiation strategies. There’s a free plan available to test it out.

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Images Cognitive Podcasting Podcaster 405

LearnDash

JUNE 17, 2021

Is online training for businesses worth the investment? Many businesses have ample need for more efficient training, whether it be for new hires, continued learning, or leadership development. However, there’s a good reason why online learning has proven to be such a popular choice with many businesses.

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Compliance Training Online Learning Business Online 321

Infopro Learning

MARCH 11, 2021

So, for organizations it is now imperative to provide opportunities for learning and development to support employee success as well as business growth. To understand how learning journeys unlock human potential and delivers business value, we talked to Infopro Learning VP, Learning Solutions, Anu Galhotra.

Blended Learning 408

Blended Learning Performance Support Compliance Training Performance 408

Infopro Learning

SEPTEMBER 12, 2018

How AI Improves Learning Programs … and Drives Business Performance. Gartner projects AI bots will power 85 percent of customer service interactions by 2020 and will drive up to $33 trillion of annual economic growth. Imagine if it could direct people to the information they need to know right when they need it.

Performance 318

Performance Program Business Gartner 318

Infopro Learning

MAY 7, 2020

The most successful employee training programs are created to solve business problems. You would then need to analyze ways the customer experiences can be improved. Or your customer service representatives may need soft skills training to increase their first call resolution rates.

Problem 294

Problem Learning Objects Business Learning Objectives 294

Infopro Learning

NOVEMBER 10, 2022

The most successful businesses prioritize their customer’s needs before, during, and after the sale by offering exceptional service. Building a customer-centric culture within an organization requires an added effort to provide more than just good customer service. Personalize the Customer Service.

Consulting 416

Consulting Custom Organization Create 416

Ninja Tropic

APRIL 2, 2025

Competency-Based Training: The Ultimate Guide to Building a Skilled Workforce Businesses need employees who can perform their jobs effectively, not just those who have completed training. Businesses use CBT to build a workforce that is skilled, confident, and ready to meet job demands. What is a “Competency” Exactly?

Compliance Training 52

Compliance Training Diversity Training Skills Guide 52

Ninja Tropic

MARCH 6, 2025

Custom eLearning Course Development: From Concept to Completion Organizations are increasingly turning to custom eLearning solutions to meet their unique training needs. This article delves into the process of custom eLearning course development, providing practical insights from concept to completion. The result?

Custom eLearning Development 52

Custom eLearning Development Diversity Training Compliance Training Custom 52

Avilar

AUGUST 7, 2024

How do you ensure you get the full business benefits of skills management at your workplace? Recently, HR and business analyst and educator Josh Bersin shared a video homing in on the value of taking a pragmatic, business-centered approach to skills. He advocates for a capability focus that resonates in the business world.

Skills 96

Skills Benefits Business Management 96

Infopro Learning

SEPTEMBER 12, 2018

How AI Improves Learning Programs … and Drives Business Performance. Gartner projects AI bots will power 85 percent of customer service interactions by 2020 and will drive up to $33 trillion of annual economic growth. Imagine if it could direct people to the information they need to know right when they need it.

Performance 267

Performance Program Business Gartner 267

Infopro Learning

APRIL 24, 2021

In today’s disruptive business environment, agility is pivotal to success, and how you onboard employees make a difference. The most successful onboarding programs are now strategically aligned with the business’s unique needs and goals. Stage 1: Assessing Business Needs. Solution Overview.

Business 294

Business Case Study Blended Learning Simulations 294

Paradiso

FEBRUARY 14, 2025

Welcome to our comprehensive guide on customer service training. In todays competitive market, effective training for customer service is essential to delivering exceptional customer service. When employees master the art of customer service, they contribute to higher satisfaction rates and repeat business.

Customer Service 91

Customer Service Services Guide Custom 91

Infopro Learning

APRIL 16, 2021

The Modern Customer’s Expectations. Today customer service is a tool you can utilize to build customer relationships and drive sales. The quality of customer service your organization provides influences your potential customer’s sales decisions. It can also impact customer loyalty.

Productivity 419

Productivity Product Custom Simulations 419

Infopro Learning

DECEMBER 22, 2021

As the pandemic hit the world in 2020, businesses across every industry faced several challenging consequences. Implementing self-assessment tests and aligning training efforts with your strategic business goals helps your employees to figure out what kind of critical skills and general skills they need to improve.

Program 419

Program Training Train Learning Objects 419

Infopro Learning

JULY 9, 2021

In addition, having the ability to answer any questions is critical to delivering quality customer service. As we begin to move forward, many businesses have decided to adopt more flexible workplace models. Product training programs have long been an effective tool to help employees learn about new products and features.

Knowledge 410

Knowledge Productivity Product Program 410

Infopro Learning

NOVEMBER 3, 2020

This is one of the many reasons why improving customer service is a high priority for many modern organizations. However, providing quality customer service now requires that your sales reps know more than just facts and features. They need to know how your offerings can help customers with their pain points.

Sales 419

Sales Knowledge Productivity Product 419

Infopro Learning

JULY 27, 2020

In fact, the quality of service you provide has a direct impact on your organization’s growth and revenue. You might be surprised to learn that 86% of customers would pay up to 25% more to get a better customer service experience (1). Retaining customers is also less expensive than acquiring new ones.

Sales 309

Sales Custom Simulations Case Study 309

Infopro Learning

MAY 24, 2021

They also have a significant impact on your business’s abilities to navigate change. In a recent study about the future of leadership development conducted by the Harvard Business Review, 50% of senior leaders shared that their talent development process was not equipping new leaders with necessary skills (1). Solution Results.

Leadership 406

Leadership Simulations Program Organization 406

Infopro Learning

JANUARY 21, 2021

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. Quality service is one of the critical factors today’s consumers consider before making a purchase. Solution Highlights.

Knowledge 380

Knowledge Product Productivity Blended Learning 380

Attensi

SEPTEMBER 18, 2024

Attensi INSIGHTS Customer service: The fitness industry’s ultimate strength test It’s a truth universally acknowledged that people sign up for gym memberships only to cancel them a few months later. With the right training, stand-out customer service could be the answer. Start by prioritizing customer experience.

Customer Service 105

Customer Service Services Custom Social Networks 105

Infopro Learning

OCTOBER 20, 2021

They may be improving their business strategy but using the same old tools, processes, and delivery methods. Outsourcing your training and development needs can help streamline your business strategy and drive workforce performance. In the current scenario, most organizations are under immense pressure to deliver effective training.

Outsource 448

Outsource LMS Website Learning Management System 448

Upside Learning

FEBRUARY 5, 2025

Personalized Learning for Diverse Roles The banking and finance sector hires people across a range of lines, including customer service representatives, risk managers, and compliance officers, each of whom has different training needs. Standardized training programs do not fit within this context anymore.

Compliance Training 147

Compliance Training Diversity Training Simulations Corporate eLearning 147

Infopro Learning

JULY 6, 2017

Recently, we’ve written several articles about the importance of connecting learning outcomes to business results (performance transformation), including a very popular article by our VP of Learning, Arun Prakash, published on TrainingIndustry.com, titled “ Flipped Kirkpatrick: Designing Learning Journeys for Business Impact ”.

CLO 420

CLO Performance Kirkpatrick Guide 420

Infopro Learning

OCTOBER 25, 2021

An effective way to help businesses increase their profits is by ensuring that their sales teams are well trained. Conducting finance training programs to boost sales proficiency has become an essential aspect in taking any business forward. The better your salesforce is trained, the more chance for your business to grow and succeed.

Sales 419

Sales Diversity Training Program Case Study 419

Infopro Learning

JUNE 25, 2021

Businesses have developed new offerings to meet the evolving needs of customers. Product knowledge training is an essential tool that helps sales teams improve their customer service skills. Product knowledge training is an essential tool that helps sales teams improve their customer service skills.

Productivity 419

Productivity Product Learner Develop 419

Infopro Learning

APRIL 19, 2021

Some businesses are planning to adopt a fully remote model, others are selecting a hybrid option, and a few still plan to return to working in the office full time. Today’s disruptive business environment calls for increased business agility. Many organizations are changing the way the day-to-day work environment operates.

Diversity Training 409

Diversity Training Compliance Training Custom eLearning Development eLearning Strategy 409

Infopro Learning

MARCH 25, 2025

For example, a corporate learning services solution could help enterprises upskill their workforce in emerging technologies such as cloud computing and artificial intelligence (AI) for organizations targeting businesses like a software company. Conclusion Corporate learning services are the future of employee training.

Corporate Learning 170

Corporate Learning Blended Learning Diversity Training Corporate eLearning 170